Development Of Knowledge Management Metrics Based On Balanced Scorecard Method For Knowledge Management System Of The Indonesian Financial Services Authority (Otoritas Jasa Keuangan)

Megantoro, Darren Altaqy (2023) Development Of Knowledge Management Metrics Based On Balanced Scorecard Method For Knowledge Management System Of The Indonesian Financial Services Authority (Otoritas Jasa Keuangan). Other thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Indonesian Financial Services Authority is an independent state institution that have a function to organize an integrated system of regulation, supervision, examination, and investigation of all activities in the financial services sector. In the development of the financial services sector as a pillar of a globally competitive national economy in Indonesia, the Indonesian Financial Services Authority has also committed in continuing to oversee the development of an integrated and sustainable financial services sector human resource capacity, one of which is by developing a knowledge management system, known as Sistem Informasi Pengembangan Kompetensi Sektor Jasa Keuangan (SINTESIS). This research aims to develop the knowledge management metrics for the knowledge management system of the Indonesian Financial Services Authority, where the Indonesian Financial Services Authority will be provided with metrics that will be able to be used in the process of measuring knowledge management activities so that it can directly impact on the success of the financial services sector learning ecosystem. This research uses Balanced Scorecard method which divides the metrics into four perspectives, namely finance, customer, internal business process and learning and growth. SWOT analysis is used to set the objective strategy, Key Performance Indicator is used to identify the metrics and indicators, and Analytical Hierarchy Process is used to identify the weight of factors. This research resulted a total of 29 knowledge management metrics, consisting of 5 metrics for financial perspective, 10 metrics for customer perspective, 5 metrics for internal business process perspective, and 9 metrics for learning and growth perspective.
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Otoritas Jasa Keuangan adalah lembaga negara independen yang berfungsi untuk menyelenggarakan sistem pengaturan, pengawasan, pemeriksaan, dan penyidikan yang terintegrasi terhadap keseluruhan kegiatan di sektor jasa keuangan. Dalam rangka pengembangan sektor jasa keuangan sebagai pilar perekonomian nasional yang berdaya saing global di Indonesia, Otoritas Jasa Keuangan juga berkomitmen untuk terus mengawal pengembangan kapasitas sumber daya manusia sektor jasa keuangan yang terintegrasi dan berkelanjutan, salah satunya dengan mengembangkan sistem manajemen pengetahuan yang dikenal dengan nama Sistem Informasi Pengembangan Kompetensi Sektor Jasa Keuangan (SINTESIS). Penelitian ini bertujuan untuk mengembangkan metrik manajemen pengetahuan untuk sistem manajemen pengetahuan Otoritas Jasa Keuangan, dimana Otoritas Jasa Keuangan akan memperoleh metrik yang dapat digunakan dalam proses pengukuran aktivitas manajemen pengetahuan sehingga secara langsung dapat berdampak pada keberhasilan ekosistem pembelajaran di sektor jasa keuangan. Penelitian ini menggunakan metode Balanced Scorecard yang membagi metrik ke dalam empat perspektif, yaitu perspektif keuangan, pelanggan, proses bisnis internal, dan pembelajaran dan pertumbuhan. Analisis SWOT digunakan untuk menetapkan strategi objektif, Key Performance Indicator digunakan untuk mengidentifikasi metrik dan indikator, dan Analytical Hierarchy Process digunakan untuk mengidentifikasi bobot faktor. Penelitian ini menghasilkan 29 metrik manajemen pengetahuan, yang terdiri dari 5 metrik untuk perspektif keuangan, 10 metrik untuk perspektif pelanggan, 5 metrik untuk perspektif proses bisnis internal, dan 9 metrik untuk perspektif pembelajaran dan pertumbuhan.

Item Type:	Thesis (Other)
Uncontrolled Keywords:	knowledge management metrics, balanced scorecard
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD30.2 Knowledge management.
Divisions:	Faculty of Industrial Technology and Systems Engineering (INDSYS) > Industrial Engineering > 26201-(S1) Undergraduate Thesis
Depositing User:	DARREN ALTAQY MEGANTORO
Date Deposited:	19 Oct 2023 04:46
Last Modified:	19 Oct 2023 04:46
URI:	http://repository.its.ac.id/id/eprint/101342

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