Analisis Penerapan Aplikasi Surabaya Single Window Pemerintah Kota Surabaya Menggunakan Government Adoption Model (GAM)

Dewi, Leonita Ayu Sinta (2014) Analisis Penerapan Aplikasi Surabaya Single Window Pemerintah Kota Surabaya Menggunakan Government Adoption Model (GAM). Other thesis, Insititut Teknologi Sepuluh Nopember.

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Abstract

Kota Surabaya merupakan salah satu kota di Indonesia yang telah menerapkan electronic government di dalam menjalankan urusan pemerintahanya. Untuk meningkatkan layanan publik di Surabaya maka berdasarkan Peraturan Walikota Surabaya nomor 28 tahun 2013 Pada bulan Maret Tahun 2013, Kota Surabaya mulai meluncurkan layanan terpadu bernama Surabaya Single Window (SSW). Layanan ini akan memudahkan warga kota maupun warga asing yang ingin berinvestasi di Surabaya. SSW adalah salah satu layanan pengurusan perijinan pemerintah kota Surabaya yang terintegrasi secara online. Tetapi kendala terbesar masuknya sistem baru ini adalah datang dari masyarakat sendiri. Maka perlunya suatu adopsi e-Government dari masyarakat. SSW saat ini akan terus dikembangkan sesuai dengan kebutuhan masyarakat, sehingga perlunya dilakukan penelitian mengenai faktor-faktor apa saja yang mempengaruhi adopsi e-Government oleh masyarakat terhadap Surabaya Single Window agar masyarakat mau mempelajari, menerima dan menerapkan sistem baru ini. Anal isis penerapan SSW di Surabaya dilakukan menggunakan model Government Adoption Model (GAM) dan untuk penghitungan analisis akan menggunakan Structural Equation Model (SEM) Hasil dari tugas akhir ini adalah berupa analisis penerapan Surabaya Single Window, serta analisisis faktor-faktor kritis yang mempengaruhi masyarakat Surabaya dalam mengadopsi SSW, serta rekomendasi kepada Penerintah Kota Surabaya agar dapat mengembangkan SSW sesuai dengan kebutuhan masyarakat.
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Surabaya is one of the big city in Indonesia that have implemented electronic government in running its government affairs. In order to improve public services, based on Surabaya Mayor Regulation number 28 of 2013, in March 2013 the city of Surabaya began launching integrated services called Surabaya Single Window (SSW). This service will facilitate local citizens or foreigners who want to invest in Surabaya. SSW is one of the city government licensing services that integrated online. But the biggest obstacle is the inclusion of the new system is coming from the people themselves. Hence, there is a need for an e-Government adoption of the community. SSW at this time will continue to be be developed according to the needs of the community, thus it is important to do a research on the factors that influence the adoption of e-Government by the people of Surabaya Single Window that encourage people to learn, accept and implement this new system. Analysis of SSW application in Surabaya performed using a model Government Adoption Model (GAM) and for the calculation of the analysis will use the Structural Equation Model (SEM). The results of this thesis is the analysis of the implementation of a Single Window Surabaya, and analysis critical factors that affect the people of Surabaya in adopting SSW, as well as recommendations to Surabaya government in order to develop the SSW according to the needs of the community.

Item Type:	Thesis (Other)
Additional Information:	RSSI 352.38 Dew a
Uncontrolled Keywords:	Government Adoption Model (GAM), Pemerintah Kota Surabaya, Surabaya Single Window (SSW), e-Government, Structural Equation Modeling.
Subjects:	T Technology > T Technology (General) > T58.6 Management information systems
Divisions:	Faculty of Intelligent Electrical and Informatics Technology (ELECTICS) > Information System > 57201-(S1) Undergraduate Thesis
Depositing User:	Mr. Marsudiyana -
Date Deposited:	16 Nov 2023 03:10
Last Modified:	16 Nov 2023 03:10
URI:	http://repository.its.ac.id/id/eprint/105140

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