Analisis Kebutuhan Sistem Komunikasi Risiko untuk Meningkatkan Budaya K3 dengan Metode Design Thinking

Ariks, Maret Yohanes (2023) Analisis Kebutuhan Sistem Komunikasi Risiko untuk Meningkatkan Budaya K3 dengan Metode Design Thinking. Masters thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Komunikasi risiko pada operasional pertambangan saat ini belum sepenuhnya mengintegrasikan sistem manajemen keselamatan dengan platform komunikasi yang berpusat pada kebutuhan pengguna. Penelitian ini mengeksplorasi kebutuhan sistem untuk media komunikasi risiko yang efektif berbasis aplikasi mobile. Tahapan design thinking dikembangkan dengan metode wawancara terstruktur yang mengelompokan sumber data dari 10 partisipan yang digolongkan menjadi 3 tingkatan karyawan: manajemen, supervisor dan operasional lapangan. Melalui tahapan empathize, analisis jaringan 8 faktor kebutuhan dan komparasi temuan masalah pada user journey map, ditemukan kelompok manajemen memiliki total temuan masalah sebanyak 48, supervisor 19, dan operasional 8 temuan. Tahap define menghasilkan analisis klasterisasi temuan masalah yang membuktikan bahwa tidak ditemukannya sistem dan mekanis penyebaran informasi yang sistematis. Melalui proses ideate, permasalahaan tersebut diterjemahkan menjadi konsep-konsep inovatif berupa diagram sistem hingga desain prototype dengan fitur registrasi, login dan sharing content, yang diujikan pada 10 partisipan. Tahap test dilakukan menggunakan System Usability Scale (SUS). Hasilnya, skor akhir 71 mengindikasikan bahwa desain sistem memberikan pengalaman pengguna yang baik dan melebihi harapan. Hasil analisa feedback partisipan, memberikan gambaran bahwa respon manajemen membutuhkan diskusi mendalam terkait implementasi sistem, respon supervisor menyarankan penambahan fitur training, dan respon operasional menyukai tampilan aplikasi yang menarik dan mudah digunakan. Secara keseluruhan, penelitian ini memberikan pemahaman yang lebih baik tentang kebutuhan pengguna dan memberikan landasan kuat untuk pengembangan lebih lanjut.
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Risk communication in mining operations currently does not fully integrate safety management systems with user-centered communication platforms. This research explores the system requirements for an effective risk communication medium based on mobile applications. The design thinking stage was developed with a structured interview method that grouped data sources from 10 participants classified into 3 levels of employees: management, supervisors, and field operations. Through the empathize stage, network analysis of 8 need factors, and comparison of problem findings on the user journey map, it was found that the management group had a total of 48 problem findings, 19 supervisors, and 8 operational findings. The define stage produced a clustering analysis of problem findings that proved no systematic information dissemination system and mechanics. Through the ideating process, the problem was translated into innovative concepts in the form of system diagrams to prototype designs with registration, login, and content-sharing features, which were tested on 10 participants. The test phase was conducted using the System Usability Scale (SUS). The final score of 71 indicates that the system design provides a good user experience and exceeds expectations. The results of analyzing participant feedback, illustrate that management responses require in-depth discussions related to system implementation, supervisor responses suggest adding training features, and operational responses like the attractive and easy-to-use appearance of the application. Overall, this research provides a better understanding of user needs and a strong foundation for further development.

Item Type:	Thesis (Masters)
Uncontrolled Keywords:	Komunikasi Risiko, Budaya K3, Risk Communication, Safety Culture, Design Thinking
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management H Social Sciences > HV Social pathology. Social and public welfare > HV551.5.I4 Hazard mitigation T Technology > T Technology (General) > T55 Industrial Safety T Technology > T Technology (General) > T58.6 Management information systems
Divisions:	Interdisciplinary School of Management and Technology (SIMT) > 61101-Master of Technology Management (MMT)
Depositing User:	Maret Yohanes Ariks
Date Deposited:	15 Jan 2024 01:17
Last Modified:	15 Jan 2024 01:17
URI:	http://repository.its.ac.id/id/eprint/105472

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