Aliski, Ariel Daffansyah (2024) Implementasi Manajemen Perubahan pada Sistem Pemerintahan Berbasis Elektronik menggunakan PROSCI ADKAR berdasarkan Standar Kontrol COBIT2019 dan ITIL v4 (Studi Kasus: Dinas Komunikasi dan Informatika Kota Surabaya). Other thesis, Institut Teknologi Sepuluh Nopember.
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Abstract
Penelitian ini bertujuan untuk mengimplementasikan Manajemen Perubahan pada Sistem Pemerintahan Berbasis Elektronik (SPBE) menggunakan metode ADKAR berdasarkan framework COBIT2019 dan ITIL v4, dengan fokus untuk meningkatkan pengukuran kematangan pelaksanaan SPBE Pemerintah Kota Surabaya pada indikator Manajemen Perubahan. Metode penelitian ini menerapkan model ADKAR sebagai tahapan dalam pelaksanaan perubahan dengan aktivitas pada tahapan tersebut didasarkan pada COBIT2019 pada proses BAI06 (Managed IT Changes) dan ITIL v4 Foundation tentang Change Control. Penelitian ini memberikan kontribusi dengan merancang proses Manajemen Perubahan holistik, mulai dari tahapan perencanaan hingga monitoring dan evaluasi. Penelitian ini menghasilkan luaran berupa dokumen Pedoman Manajemen Perubahan, Standard Operating Procedure (SOP), dan instruksi kerja (worksheets) yang akan digunakan oleh Pemerintah Kota Surabaya. Diharapkan hasil implementasi ini dapat membantu meningkatkan penilaian indikator Manajemen Perubahan SPBE Pemerintah Kota Surabaya yang sebelumnya mendapatkan nilai 2 dari 5 (terukur) menjadi 3 dari 5 (terstandarisasi). Penelitian ini juga menunjukkan bahwa tidak semua proses atau praktik terbaik pada COBIT2019 dan ITIL v4 bisa digunakan sepenuhnya karena adanya perbedaan kultur pada Organisasi Pemerintahan Daerah.
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This research aims to implement Change Management in an Electronic-Based Government System (e-government) using the ADKAR methodology based on the COBIT2019 and ITIL v4 framework, with a focus on improving the maturity measurement of the Surabaya City Government's SPBE implementation on Change Management indicators. This research method applies the ADKAR model as a stage in implementing change with activities at every stage is based on COBIT2019 on the BAI06 (Managed IT Changes) process and ITIL v4 Foundation on Change Control. This research makes a contribution by designing a holistic Change Management process, starting from the planning stages to monitoring and evaluation. This research produces outputs in the form of Change Management Guidebook document, Standard Operating Procedures (SOPs), and work instructions (worksheets) that will be used by the Surabaya City Government. It is hoped that the results of this implementation can help improve the assessment of the SPBE Change Management indicators for the Surabaya City Government, which previously received a score of 2 out of 5 (measurable) to 3 out of 5 (standardized). This research also shows that not all processes or best practices in COBIT2019 and ITIL v4 can be fully used due to cultural differences in Regional Government Organizations.
| Item Type: | Thesis (Other) |
|---|---|
| Uncontrolled Keywords: | Manajemen Perubahan, Sistem Pemerintahan Berbasis Elektronik, ADKAR, COBIT, ITIL, Change Management, E-Government |
| Subjects: | T Technology > T Technology (General) > T11 Technical writing. Scientific Writing T Technology > T Technology (General) > T58.5 Information technology. IT--Auditing T Technology > T Technology (General) > T58.6 Management information systems |
| Divisions: | Faculty of Intelligent Electrical and Informatics Technology (ELECTICS) > Information Technology > 59201-(S1) Undergraduate Thesis |
| Depositing User: | Ariel Daffansyah Aliski |
| Date Deposited: | 26 Jan 2024 01:39 |
| Last Modified: | 26 Jan 2024 01:39 |
| URI: | http://repository.its.ac.id/id/eprint/105645 |
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