Penerapan Lean Service untuk Mereduksi Waste pada Layanan Pengiriman Barang di Perusahaan Logistik

Zukir, Zulkifly Fadli (2024) Penerapan Lean Service untuk Mereduksi Waste pada Layanan Pengiriman Barang di Perusahaan Logistik. Masters thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Logistik, sebagai elemen kunci dalam manajemen rantai pasok, memiliki pengaruh yang signifikan dalam memenuhi kebutuhan pelanggan dan memastikan aliran produk yang efisien. Industri logistik memiliki peran yang sangat penting dalam menghubungkan berbagai wilayah dengan memfasilitasi pergerakan barang di dalam dan antar wilayah tersebut. Namun, masih banyak tantangan yang dihadapi oleh industri logistik, terutama yang terkait dengan waste dalam operasionalnya. Dalam penelitian ini digunakan pendekatan Lean Service sebagai solusi untuk meningkatkan kinerja dan mengurangi waste pada layanan pengiriman barang. Lean Service berfokus pada penciptaan proses yang ramping dan pengurangan pemborosan. Metode yang digunakan dalam penelitian ini meliputi penggunaan Value Stream Mapping untuk memahami aliran barang dan informasi, Process Activity Mapping untuk mengidentifikasi jenis waste, Borda Count Method untuk menentukan prioritas penanganan waste, Root Cause Analysis untuk menganalisis akar masalah, dan Analisis Risiko untuk menentukan prioritas perbaikan. Berdasarkan hasil penelitian didapatkan sebelas aktivitas Non-Value Added dan Necessary Non-Value Added yang ada disepanjang proses layanan pengiriman barang yang tergolong kedalam tiga jenis waste, yaitu waiting, defect, dan overprocessing. Di mana terdapat empat aktivitas waste kritis yaitu Menunggu Pengambilan Barang, Pengambilan Ulang Barang, Melakukan Penggantian Barang, dan Melakukan Penggantian Uang Cash on Delivery (COD). Dari keempat waste kritis tersebut didapatkan akar penyebab permasalahan yaitu terdapat tuntutan dari pelanggan customer dan juga untuk memenuhi target Service Level Agreement pengemasan dari marketplace, manajemen kurir bukanlah keahlian inti perusahaan, serta manajemen tidak menyadari pentingnya pelatihan khusus dan pembaruan pedoman dalam penanganan barang. Berdasarkan Analisis Risiko, terdapat dua akar penyebab masalah yang berada di level moderate hingga extreme yang menjadi prioritas untuk dilakukan perbaikan. Rekomendasi perbaikan untuk akar penyebab masalah tersebut yaitu memberi pemahaman kepada customer mengenai pentingnya pengemasan tepat waktu terkait dengan waktu pickup barang dan memperbarui proses penerimaan pesanan, serta melibatkan perusahaan outsourcing penyedia kurir secara aktif dalam masalah penggantian uang COD.
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Logistics, as a key element in supply chain management, has a significant influence in meeting customer needs and ensuring efficient product flow. The logistics industry has a very important role in connecting various regions by facilitating the movement of goods within and between these regions. However, there are still many challenges faced by the logistics industry, especially those related to waste in its operations. In this study, the Lean Service approach is used as a solution to improve performance and reduce waste in goods delivery services. Lean Service focuses on creating lean processes and reducing waste. The methods used in this study include the use of Value Stream Mapping to understand the flow of goods and information, Process Activity Mapping to identify types of waste, Borda Count Method to determine waste handling priorities, Root Cause Analysis to analyze root causes, and Risk Analysis to determine improvement priorities. The research found eleven Non-Value Added and Necessary Non-Value Added activities that exist along the process of goods delivery services which are classified into three types of waste, namely waiting, defects, and overprocessing. In which there are four critical waste activities, namely Waiting for Goods Pickup, Repicking Goods, Doing Goods Replacement, and Doing Cash on Delivery (COD) Money Replacement. The root causes of the four critical wastes are that there are demands from customers and also to meet the packaging Service Level Agreement target from the marketplace, courier management is not the company's core expertise, and management does not realize the importance of special training and guideline renewal in goods handling. Based on the Risk Analysis, there are two root causes of problems that are at moderate to extreme levels that are prioritized for improvement. Recommendations for improvement for the root causes of the problem are to provide customers with an understanding of the importance of timely packaging related to the pickup time of goods and update the order acceptance process, and actively involve the outsourced courier provider in COD money replacement issues.

Item Type:	Thesis (Masters)
Uncontrolled Keywords:	Pengiriman Barang, Goods Delivery, Lean Service, Waste, Value Stream Mapping, Process Activity Mapping, Root Cause Analysis
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD38.5 Business logistics--Cost effectiveness. Supply chain management. ERP
Divisions:	Interdisciplinary School of Management and Technology (SIMT) > 61101-Master of Technology Management (MMT)
Depositing User:	Zulkifly Fadli Z
Date Deposited:	01 Feb 2024 08:15
Last Modified:	01 Feb 2024 08:15
URI:	http://repository.its.ac.id/id/eprint/105882

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