Usulan Perbaikan Proses Bisnis Operasional Perusahaan Logistik Dengan Metode Model Based And Integrated Process Improvement

Aritonang, Adhe Martha Veronika (2024) Usulan Perbaikan Proses Bisnis Operasional Perusahaan Logistik Dengan Metode Model Based And Integrated Process Improvement. Masters thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Sektor bisnis logistik mengalami perkembangan yang semakin kompetitif dan rumit, diperlukan peningkatan untuk dapat bersaing. Metode yang digunakan dalam penelitian ini adalah Model-Based and Integrated Process Improvement dan pemetaan proses bisnis menggunakan Business Process Model and Notation. Metode MIPI ini terdiri dari empat tahapan, yakni Understand Business Needs, Understand the Process, Model and Analyze Process dengan melakukan analisis aktivitas menggunakan Value-Added Analysis dan Cause and Effect Analysis untuk mengidentifikasi penyebab masalah dan tahap terakhir Redesign Process. Value-Added Analysis menunjukkan pada proses outbound terdapat 21 aktivitas dengan rincian 4 Real Value Added, 15 Business Value Added, dan 2 Non value added dan pada proses inbound terdapat 21 aktivitas dengan komposisi 2 Real Value Added, 16 Business Value Added, dan 3 Non Value added. Berdasarkan Cause and Effect Analysis ditemukan permasalahan keluhan pelanggan adalah keterlambatan pengiriman barang dengan akar masalah dari aspek perencanaan, metode, peralatan, dan faktor manusia. Berdasarkan temuan ini, dilakukan usulan perancangan proses bisnis baru mencakup eliminasi pada aktivitas Non value added dan paralelisme dalam beberapa aktivitas untuk menyederhanakan aktivitas Business Value Added. Diberikan rekomendasi untuk permasalahan tersebut yaitu, menambah kemitraan dan kolaborasi dengan vendor, menambah jumlah armada, dan pelatihan pengembangan karyawan.
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The logistics business sector is experiencing increasingly competitive and complex developments, requiring enhancements to remain competitive. The method used in this research is the Model-Based and Integrated Process Improvement, and business process mapping using Business Process Model and Notation. The MIPI method consists of four stages: Understand Business Needs, Understand the Process, Model and Analyze Process, by conducting activity analysis using Value-Added Analysis and Cause and Effect Analysis to identify problem causes, and the final stage is Redesign Process. Value-Added Analysis indicates that in the outbound process, there are 21 activities, comprising 4 Real Value Added, 15 Business Value Added, and 2 Non-Value Added. In the inbound process, there are 21 activities with a composition of 2 Real Value Added, 16 Business Value Added, and 3 Non-Value Added. Based on Cause and Effect Analysis, customer complaints were found to be related to delayed delivery of goods, with root causes identified in planning, methods, equipment, and human factors. Based on these findings, a proposal for a new business process design is made, including the elimination of Non-Value Added activities and parallelism in some activities to simplify Business Value Added activities. Recommendations for these issues include expanding partnerships and collaboration with vendors, increasing fleet size, and providing employee development training.

Item Type:	Thesis (Masters)
Uncontrolled Keywords:	Logistik, Business Process Improvement, MIPI, Value Added Analysis, Cause and Effect Analysis, BPMN,
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HD Industries. Land use. Labor > HD38.5 Business logistics--Cost effectiveness. Supply chain management. ERP
Divisions:	Interdisciplinary School of Management and Technology (SIMT) > 61101-Master of Technology Management (MMT)
Depositing User:	Adhe Martha Veronika Aritonang
Date Deposited:	02 Feb 2024 08:21
Last Modified:	02 Feb 2024 08:21
URI:	http://repository.its.ac.id/id/eprint/105984

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