Listyandi, Luthfi Rizal (2024) Analisis Pengaruh Tingkat Penerapan High-Performance Work System (HPWS) Dan Internalisasi Budaya Organisasi Melalui Mediasi Knowledge Management Terhadap Produktivitas Karyawan Pelayanan Teknik Di PT PLN (Persero). Masters thesis, Institut Teknologi Sepuluh Nopember.
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Abstract
Produktivitas karyawan Pelayanan Teknik (Yantek) di PT PLN (Persero), sebagai salah satu aset SDM yang jumlahnya cukup besar dan memegang peranan penting dalam pelayanan PLN kepada pelanggan, menjadi isu penting untuk diteliti karena PLN perlu memastikan performa Yantek dapat menghasilkan benefit yang optimal bagi perusahaan dan mendukung Asset Management objective. Penelitian ini bertujuan untuk mengeksplorasi bagaimana keterkaitan antara high-performance work system (HPWS), budaya organisasi (AKHLAK), knowledge management, dan produktivitas karyawan Yantek di PT PLN (Persero). Hal ini penting karena dapat memberikan informasi mengenai variabel maupun indikator apa saja yang dapat mengoptimalkan produktivitas aset SDM guna mendukung performa organisasi. Pengolahan data dan pengujian hipotesis dilakukan menggunakan metode analisis statistik multivariat Structural Equation Modeling (SEM) melalui aplikasi SmartPLS. Hasil pengujian terhadap 7 hipotesis terdapat 1 hipotesis yang ditolak, yaitu bahwa HPWS tidak berpengaruh langsung secara signifikan terhadap produktivitas karyawan. Hal ini menunjukkan bahwa praktik HPWS yang berfokus pada model AMO (ability, motivation, opportunity) tidak serta merta dapat meningkatkan produktivitas karyawan, yang mungkin disebabkan oleh HPWS yang justru menimbulkan tekanan pada karyawan. Namun, HPWS berpengaruh positif dan siginifikan terhadap knowledge management, dengan ability dan opportunity merupakan dimensi yang paling kuat pengaruhnya. Di sisi lain, nilai-nilai utama dalam AKHLAK, seperti amanah, kompeten, harmonis, loyal, dan adaptif dapat berkontribusi terhadap peningkatan produktivitas karyawan, dengan kompeten merupakan dimensi yang paling kuat pengaruhnya terhadap produktivitas karyawan. Budaya organisasi yang tepat ini harus dikembangkan karena juga berpengaruh positif terhadap knowledge management. Demikian pula, knowledge management berpengaruh positif dan siginifikan terhadap produktivitas karyawan. Knowledge management dapat menjadi kunci dalam menghubungkan praktik pengelolaan SDM dengan produktivitas karyawan. Cara organisasi mengelola pengetahuan, sebagai penghubung, juga memainkan peran penting dalam mentransfer nilai-nilai budaya organisasi menjadi produktivitas kerja yang nyata. Sebagai implikasi, perusahaan dapat fokus pada program peningkatan keterampilan karyawan seperti pelatihan rutin, serta merumuskan mekanisme untuk memberikan kesempatan lebih besar kepada karyawan untuk berkontribusi seperti melalui peluang promosi. Perusahaan juga harus membangun budaya yang mendukung peningkatan kompetensi serta adaptabilitas karyawan, melalui program seperti pengakuan kompetensi karyawan dan knowledge management festival. Penguatan praktik knowledge management, seperti pengembangan media berbagi pengetahuan dan pelaksanaan pertemuan rutin, juga dapat menjadi program yang dapat dilakukan oleh perusahaan
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The productivity of Engineering Services (Yantek) employees at PT PLN (Persero), as one of the HR assets whose number is quite large and plays an important role in PLN's services to customers, is an important issue to research because PLN needs to ensure that Yantek's performance can produce optimal benefits for company and supports Asset Management objectives. This research aims to explore the relationship between high-performance work system (HPWS), organizational culture (AKHLAK), knowledge management, and productivity of Yantek employees at PT PLN (Persero). This is important because it can provide information about what variables and indicators can optimize the productivity of HR assets to support organizational performance. Data processing and hypothesis testing were carried out using the Structural Equation Modeling (SEM) multivariate statistical analysis method via the SmartPLS application. The results of testing 7 hypotheses, 1 hypothesis was rejected, namely that HPWS does not have a significant direct effect on employee productivity. This shows that HPWS practices that focus on the AMO (ability, motivation, opportunity) model cannot necessarily increase employee productivity, which may be caused by HPWS actually causing stress on employees. However, HPWS has a positive and significant effect on knowledge management, with ability and opportunity being the dimensions with the strongest influence. On the other hand, the main values in AKHLAK, such as trustworthy, competent, harmonious, loyal and adaptive can contribute to increasing employee productivity, with competence being the dimension that has the strongest influence on employee productivity. This appropriate organizational culture must be developed because it also has a positive effect on knowledge management. Likewise, knowledge management has a positive and significant effect on employee productivity. Knowledge management can be the key in connecting HR management practices with employee productivity. The way an organization manages knowledge, as a link, also plays an important role in transferring organizational cultural values into real work productivity. As an implication, companies can focus on employee skill improvement programs such as regular training, as well as formulating mechanisms to provide greater opportunities for employees to contribute, such as through promotion opportunities. Companies must also build a culture that supports increasing employee competency and adaptability, through programs such as employee competency recognition and knowledge management festivals. Strengthening knowledge management practices, such as developing knowledge sharing media and holding regular meetings, can also be a program that can be carried out by companies
| Item Type: | Thesis (Masters) |
|---|---|
| Uncontrolled Keywords: | budaya organisasi, high-performance work system, knowledge management, produktivitas karyawan, pelayanan teknik; employee productivity, engineering services, high-performance work system, knowledge management, organizational culture |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | Faculty of Industrial Technology and Systems Engineering (INDSYS) > Industrial Engineering > 26101-(S2) Master Thesis |
| Depositing User: | Luthfi Rizal Listyandi |
| Date Deposited: | 05 Feb 2024 03:11 |
| Last Modified: | 05 Feb 2024 03:11 |
| URI: | http://repository.its.ac.id/id/eprint/106029 |
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