Pembuatan MVP Chatbot untuk Fasilitas Pelayanan Kesehatan dengan Metode Design Thinking

Nur'aini, Nadira Hanifah (2024) Pembuatan MVP Chatbot untuk Fasilitas Pelayanan Kesehatan dengan Metode Design Thinking. Other thesis, Institut Teknologi Sepuluh Nopember.

Text 05211940000058-Undergraduate_Thesis.pdf - Accepted Version Restricted to Repository staff only until 1 July 2026. Download (3MB) | Request a copy

Abstract

Jumlah Faskes yang semakin meningkat menyebabkan persaingan dalam industri bisnis Faskes semakin ketat. Untuk dapat bersaing, Faskes perlu memprioritaskan kewajibannya dengan berorientasi kepada pelayanan pasien. Terdapat berbagai macam permasalahan dalam pelayanan Faskes, diantaranya pasien masih harus menunggu antrian yang terlalu lama untuk mendapatkan pelayanan, pasien melupakan janji temu dengan dokter, pasien lupa akan pantangan-pantangan yang diinformasikan oleh dokter pada saat konsultasi, dan pasien sering tidak teratur dalam meminum obat sesuai dengan jadwal yang diberikan. Berdasarkan permasalahan yang telah dijelaskan, maka dibangunlah solusi MVP chatbot berbasis proses bisnis yang dapat menyelesaikan permasalahan yang dihadapi pengguna. Proses design thinking diterapkan untuk mengimplementasikan solusi ini. Proses design thinking diawali dengan melakukan empati berupa wawancara validasi permasalahan menggunakan peta empati, mendefinisikan masalah, menyusun solusi, hingga mewujudkan MVP, yang kemudian diuji melalui metode Usability Testing. Hasil penelitian berupa profil pengguna utama, permasalahan pengguna yang dipetakan ke dalam peta empati dan peta perjalanan pengguna. Lalu lima solusi dirumuskan dengan penjabaran proposisi nilai dan spesifikasi. Solusi diwujudkan sebagai MVP chatbot berbasis proses bisnis yang dapat mengirimkan informasi layanan kesehatan pasien dan mengingatkan pasien terkait jadwal perawatan. Pengujian MVP memberikan umpan balik berupa peluang pengembangan MVP di masa depan.
====================================================================================================================================
The increasing number of health facilities causes competition in the health care business to become increasingly tight. To be able to compete, health facilities need to prioritize their obligations by being oriented towards patient service. There are various kinds of problems in health facility services, including patients still having to wait in queues that are too long to get service, patients forgetting appointments with doctors, patients forgetting the restrictions informed by doctors during consultations, and patients often do not regularly take medication according to the schedule given. Based on the problems that have been explained, a business process-based chatbot MVP solution was built that can solve the problems faced by users. The design thinking process was applied to implement this solution. The design thinking process begins with conducting empathy in the form of problem validation interviews using an empathy map, defining the problem, compiling a solution, and realizing an MVP, which is then tested using the usability testing method. The research results are in the form of main user profiles, user problems, which are mapped into empathy maps, and user journey maps. Then five solutions were formulated with an elaboration of the value proposition and specifications. The solution is realized as a business process-based chatbot MVP that can send patient health service information and remind patients regarding treatment schedules. MVP testing provides feedback in the form of opportunities for future MVP development.

Item Type:	Thesis (Other)
Uncontrolled Keywords:	chatbot, design thinking, fasilitas pelayanan kesehatan, proses bisnis.; chatbot, design thinking, health care facilities, business process
Subjects:	T Technology > T Technology (General) > T58.6 Management information systems
Divisions:	Faculty of Intelligent Electrical and Informatics Technology (ELECTICS) > Information System > 57201-(S1) Undergraduate Thesis
Depositing User:	Nadira Hanifah Nur'aini
Date Deposited:	12 Feb 2024 07:26
Last Modified:	12 Feb 2024 07:26
URI:	http://repository.its.ac.id/id/eprint/106903

Actions (login required)

View Item