Kurniawan, Mochamad Revanza (2024) Pengembangan Desain Antarmuka Pengguna Dan Implementasi Front End Aplikasi Chatbot Tanya.in Menggunakan Pendekatan User-Centered Design. Other thesis, Institut Teknologi Sepuluh Nopember.
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Abstract
Pada era digital saat ini, teknologi kecerdasan buatan (AI) telah menjadi tren dominan, khususnya pada tahun 2023, dengan integrasi AI dalam berbagai produk perusahaan besar seperti Adobe, Microsoft, dan Google. Salah satu aplikasi AI yang menonjol adalah chatbot, yang digunakan secara luas di sektor layanan pelanggan untuk memberikan respon otomatis yang cepat dan efisien berdasarkan basis pengetahuan yang spesifik. Tren penggunaan chatbot diperkirakan akan terus meningkat hingga tahun 2030, menunjukkan potensi besar dalam meningkatkan efisiensi komunikasi otomatis di berbagai industri.
Tugas akhir ini mengembangkan aplikasi chatbot berbasis web bernama Tanya.in untuk Keluarga Mahasiswa ITS (KM ITS) menggunakan kerangka kerja Next.js. Metode User- Centered Design (UCD) digunakan dalam desain antarmuka dan pengalaman pengguna (UI/UX), yang diimplementasikan menggunakan Figma. Proses desain dan evaluasi dilakukan dalam dua iterasi menggunakan usability testing dan evaluasi heuristik untuk menguji ketergunaan dan kesesuaian desain. Hasil evaluasi tahap kedua menunjukkan nilai SUS (System Usability Scale) sebesar 85.83, yang menunjukkan ketergunaan yang baik. Aplikasi ini diharapkan dapat membantu mahasiswa mencari informasi akademik dengan menyediakan akses informasi yang cepat dan akurat melalui web yang responsif.
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In today's digital era, artificial intelligence (AI) technology has become a dominant trend, especially in 2023, with the integration of AI in various products of major companies such as Adobe, Microsoft, and Google. One prominent application of AI is chatbots, which are widely used in the customer service sector to provide fast and efficient automated responses based on a specific knowledge base. The trend of using chatbots is expected to continue increasing until 2030, showing great potential in improving the efficiency of automated communication in various industries.
This final project develops a web-based chatbot application called Tanya.in for the ITS Student Family (KM ITS) using the Next.js framework. The User-Centered Design (UCD) method is used in the user interface and user experience (UI/UX) design, which is implemented using Figma. The design and evaluation process was conducted in two iterations using usability testing and heuristic evaluation to test the usability and suitability of the design. The results of the second stage evaluation showed a SUS (System Usability Scale) score of 85.83, which indicates good usability. This application is expected to help students find academic information by providing fast and accurate access to information through a responsive web.
| Item Type: | Thesis (Other) |
|---|---|
| Uncontrolled Keywords: | AI, aplikasi, chatbot, UI/UX, User-Centered Design, AI, application, chatbot, UI/UX, User-Centered Design |
| Subjects: | T Technology > T Technology (General) > T11 Technical writing. Scientific Writing T Technology > T Technology (General) > T58.5 Information technology. IT--Auditing T Technology > T Technology (General) > T58.6 Management information systems T Technology > T Technology (General) > T58.8 Productivity. Efficiency |
| Divisions: | Faculty of Intelligent Electrical and Informatics Technology (ELECTICS) > Informatics Engineering > 55201-(S1) Undergraduate Thesis |
| Depositing User: | Mochamad Revanza Kurniawan |
| Date Deposited: | 01 Aug 2024 22:47 |
| Last Modified: | 01 Aug 2024 22:47 |
| URI: | http://repository.its.ac.id/id/eprint/111125 |
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