Sukma, Berlyan Permata (2024) Analisis Affordance Teknik Business Process Management Dalam Implementasi Erp Untuk Meningkatkan Kinerja Perusahaan Dengan Studi Kasus Interpretatif. Masters thesis, Institut Teknologi Sepuluh Nopember.
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Abstract
Penggunaan Business Process Management (BPM) di Indonesia masih terbatas meskipun manfaat yang ditawarkan oleh sistem tersebut cukup signifikan. Enterprise Resource Planning (ERP) merupakan paket perangkat lunak yang umumnya digunakan oleh perusahaan untuk meningkatkan efisiensi operasional dan mendukung kinerja organisasi. Namun, di banyak perusahaan di Indonesia, implementasi ERP sering kali tidak terintegrasi dengan BPM, yang mengakibatkan ketidaksinambungan dalam manfaat yang dapat diperoleh. Sehingga penelitian ini mengeskplor penyebab terputusnya hubungan antara implementasi ERP dan BPM.
Untuk mengatasi masalah ini, dilakukan analisis penerapan teknik BPM dalam implementasi proyek ERP menggunakan teori affordance. Penelitian ini mengadopsi pendekatan interpretive case study dengan melibatkan enam informan narasumber dari tiga perusahaan berbeda yang mengimplementasikan ERP serta satu perusahaan konsultan yang terlibat langsung dalam proyek ini. Melalui wawancara mendalam, peneliti mengumpulkan data yang dianalisis menggunakan metode open coding dan axial coding untuk menginterpretasi pengalaman dan pemahaman informan terkait proses implementasi ERP di perusahaan-perusahaan tersebut.
Temuan dari penelitian menunjukkan bahwa dari 3 perusahaan tersebut. Perusahaan C lebih menyadari keberadaan affordance teknik BPM karena memiliki pengalaman yang lebih banyak dibanding perusahaan lainnya. Perusahaan A tidak menyadari affordance dari teknik BPM ketika mereka memulai implementasi ERP. Namun, melalui bantuan perusahaan konsultan, mereka berhasil mengenali dan memanfaatkan affordance beberapa teknik BPM dalam mengotomatisasi proses bisnis mereka. Adapun perusahaan B yang telah menyadari manfaat dari teknik BPM berdasarkan pengalaman sebelumnya serta sumber daya yang memadai. Temuan ini mengindikasikan perlunya kesadaran dan pemahaman yang lebih baik tentang BPM sebagai bagian integral dari strategi implementasi ERP untuk meningkatkan kinerja operasional perusahaan.
Sebagai rekomendasi, perusahaan disarankan untuk lebih memperhatikan integrasi BPM dalam implementasi ERP mereka guna mengoptimalkan manfaat yang dapat diperoleh dari otomatisasi proses bisnis. Hal ini dapat membantu meningkatkan efisiensi, mengurangi biaya operasional, dan mendukung adaptasi perusahaan terhadap perubahan lingkungan bisnis yang cepat.
Kata kunci: BPM, ERP, Teori Affordance, Interpretive case study
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The use of Business Process Management (BPM) in Indonesia is still limited despite the significant benefits offered by the system. Enterprise Resource Planning (ERP) is a software package commonly used by companies to enhance operational efficiency and support organizational performance. However, in many Indonesian companies, ERP implementations often lack integration with BPM, resulting in discontinuities in the benefits that can be achieved.
To address this issue, research was conducted to analyze the application of BPM techniques in ERP project implementations using affordance theory. This study adopted an interpretive case study approach involving six informant respondents from three companies implementing ERP and one consulting firm directly involved in these projects. Through in-depth interviews, researchers gathered data analyzed using open coding and axial coding methods to interpret informant experiences and understanding regarding ERP implementation processes in these companies.
The research findings indicate that some companies initially did not recognize the affordance of BPM techniques when they began ERP implementation. However, with the assistance of a consulting firm, they successfully identified and leveraged the affordance of several BPM techniques in automating their business processes. Conversely, companies that had already recognized the benefits of BPM based on previous experiences and adequate resources were more adept in this regard. These findings suggest the need for greater awareness and understanding of BPM as an integral part of ERP implementation strategies to enhance operational performance.
As a recommendation, companies are advised to pay closer attention to BPM integration in their ERP implementations to optimize the benefits derived from automating business processes. This can help improve efficiency, reduce operational costs, and support the company's adaptation to rapid changes in the business environment
Keywords: BPM, ERP, Affordance theory, Interpretive case study
| Item Type: | Thesis (Masters) |
|---|---|
| Uncontrolled Keywords: | BPM, ERP, Teori Affordance, Interpretive case study, BPM, ERP, Affordance theory, Interpretive case study |
| Subjects: | B Philosophy. Psychology. Religion > BF Psychology > BF441 Critical thinking Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science |
| Divisions: | Faculty of Information Technology > Information System > 59101-(S2) Master Thesis |
| Depositing User: | Berlyan Permata Sukma |
| Date Deposited: | 02 Aug 2024 07:43 |
| Last Modified: | 02 Aug 2024 07:43 |
| URI: | http://repository.its.ac.id/id/eprint/111729 |
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