Perancangan Profil Risiko pada Strategi Distribution Channel PT. X Berbasis Standar Manajemen Risiko ISO 31000:2018

Aprino, Aldo (2024) Perancangan Profil Risiko pada Strategi Distribution Channel PT. X Berbasis Standar Manajemen Risiko ISO 31000:2018. Other thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

PT. X adalah perusahaan asuransi dengan lini bisnis asuransi umum konvensional, asuransi umum syariah, dan asuransi jiwa. Perusahaan asuransi merupakan perusahaan yang memiliki tingkat risiko bisnis yang cukup tinggi, perusahaan perlu menyadari adanya keberadaan risiko yang berpotensi dalam mencegah tercapainya kelancaran kinerja dan objektif perusahaan. Hal tersebut mendorong perusahaan untuk mengidentifikasi dan mengelola risiko yang dimiliki sesuai dengan adanya kebijakan dan risk appetite perusahaan sebagai bagian yang tidak terpisahkan dari perumusan strategi yang bersifat jangka panjang. Distribution Strategy & Support merupakan salah satu divisi dalam departemen Distribution yang memiliki salah satu peran untuk memonitor capaian performa dan produktivitas tiap Distribution Channel berdasarkan strategi-strategi yang telah dirancang. Peran Distribution Channel menjadi sangat penting dalam menjaga hubungan dengan pelanggan, jangkauan pasar, dan keberlangsungan pemasukan perusahaan. Tahun ini terdapat 17 strategi inisiatif dan 39 action plan yang tentunya tidak terlepas dari risiko yang dapat memicu terjadinya kegagalan. Pada penelitian kali ini dilakukan perancangan profil risiko berbasis standar manajemen risiko ISO 31000:2018. Proses identifikasi risiko dilakukan berdasarkan strategi inisiatif dan action plan tiap Distribution Channel yang terdiri dari bancassurance, partnership, dan medicilin. Risiko yang teridentifikasi dilakukan penilaian berdasarkan parameter severity dan probability sehingga dapat dilakukan analisis mengenai ranking, peta, dan prioritas risiko. Berdasarkan hasil penilaian, dilakukan penentuan respon risiko dan control action sebagai tindakan terhadap risiko dengan kategori berupa terminate risk, treat risk, transfer risk, dan tolerte risk. Hasil penelitian diharapkan dapat memberikan kontribusi bagi perusahaan dalam mengetahui profil risiko yang melekat pada strategi inisiatif tiap Distribution Channel sehingga dapat melakukan pengambilan keputusan yang tepat dan meningkatkan performa kinerja perusahaan.
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PT. X is an insurance company with business lines in conventional general insurance, sharia general insurance, and life insurance. Insurance companies are businesses that have a relatively high level of business risk. The company needs to be aware of the existence of potential risks that may hinder the achievement of smooth performance and company objectives. This drives the company to identify and manage the risks it faces according to its policies and risk appetite as an integral part of formulating long-term strategies. Distribution Strategy & Support is one of the divisions within the Distribution department, which plays a role in monitoring the performance and productivity achievements of each Distribution Channel based on the designed strategies. The role of the Distribution Channel is very important in maintaining customer relationships, market reach, and the company's income continuity. This year, there are 17 strategic initiatives and 39 action plans that are not free from risks that could trigger failures. This research designs a risk profile based on the ISO 31000:2018 risk management standard. The risk identification process is carried out based on strategic initiatives and action plans for each Distribution Channel, which consists of bancassurance, partnerships, and medicilin. The identified risks are assessed based on severity and probability parameters, allowing for analysis regarding risk ranking, mapping, and prioritization. Based on the assessment results, risk responses and control actions are determined as actions against risks, categorized as terminate risk, treat risk, transfer risk, and tolerate risk. The results of this study are expected to contribute to the company by providing insight into the risk profile inherent in the strategic initiatives of each Distribution Channel, thereby enabling appropriate decision-making and improving company performance.

Item Type:	Thesis (Other)
Uncontrolled Keywords:	Asuransi, Manajemen Risiko, ISO 31000:2018, dan Distribution Channel
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management
Divisions:	Faculty of Industrial Technology and Systems Engineering (INDSYS) > Industrial Engineering > 26201-(S1) Undergraduate Thesis
Depositing User:	Aldo Aprino
Date Deposited:	06 Aug 2024 07:45
Last Modified:	06 Aug 2024 07:45
URI:	http://repository.its.ac.id/id/eprint/112725

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