Supply Chain Resilience Framework Untuk Disrupsi Pandemi Pada Perusahaan Jasa Perdagangan

Sukoco, Anton (2025) Supply Chain Resilience Framework Untuk Disrupsi Pandemi Pada Perusahaan Jasa Perdagangan. Doctoral thesis, INSTITUT TEKNOLOGI SEPULUH NOPEMBER.

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Abstract

ABSTRAK
Pada perusahaan jasa perdagangan, gangguan pandemi seperti Flu burung, SARS, dan COVID-19), berdampak pada kinerja rantai pasok dan bisnis mereka. Kemampuan perusahaan memiliki supply chain resilience untuk merespon gangguan pandemi secara efektif dan efisien sangat dibutuhkan dewasa ini. Penelitian ini membuat kerangka kerja (framework) untuk supply chain resilience untuk perusahaan jasa perdagangan yang terkena gangguan yang tinggi karena terjadinya pandemi. Penelitian ini menggunakan pendekatan empiris dengan metode penelitian kualitatif merujuk pada hasil review literatur terkait, wawancara dengan para praktisi (level direksi dan manajer) sejumlah 12 praktisi pada lima (5) perusahaan yang memiliki dampak gangguan pandemi khususnya pandemi berjenis COVID-19. Satu (1) praktisi sebagai studi kasus menjadi nara sumber untuk melakukan penaksiran (asssessment) guna menentukan nilai probabilitas faktor-faktor gangguan pandemi, sub-dimensi, dan dimensi menggunakan pendekatan jaringan Bayesian dan menilai hubungan antara faktor- faktor gangguan pandemi dan faktor kemampuan rantai pasokan. Tiga faktor gangguan pandemi teratas berdasarkan analisis Jaringan Bayesian adalah (1) pertemuan/rapat dengan pelanggan atau pemasok, (2) kunjungan langsung ke pelanggan, dan (3) mobilitas. Hasil penilaian kerangka kerja supply chain resilience pada studi kasus menunjukkan bahwa faktor penting dari kapabilitas rantai pasok adalah (1) follow government direction, (2) communication and collaboration, dan (3) internal and external integration for information sharing. Para praktisi dapat lebih memprioritaskan kapabilitas rantai pasokan untuk gangguan pandemi menggunakan kerangka kerja supply chain resilience dari hasil penelitian ini. Penelitian ini juga memberikan wawasan dan juga implikasi praktis untuk memahami arahan pemerintah dan mempromosikan komunikasi dan kolaborasi (internal dan eksternal) di antara pemasok dan pelanggan mereka.

Kata Kunci: Gangguan Pandemi pada Supply Chain, Perusahaan Jasa Perdagangan, Supply Chain Resilience
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ABSTRACT
Pandemic disruptions, such as Influenza, SARS, and COVID-19, significantly impacted the performance of supply chains and business in the General Trading Company. Developing supply chain resilience to respond effectively and efficiently to pandemic disruptions has become a critical necessity. This study establishes a framework for supply chain resilience tailored to general trading service companies that experiencing high disruption levels due to pandemics. An empirical approach uses qualitative research methods, incorporating a literature review and interview with 12 practitioners (directors and managers) from five companies significantly affected by pandemic disruptions, particularly COVID-19. One practitioner is selected as a case study subject to perform an assessment that evaluates the probability of pandemic disruption factors, sub-dimensions, and dimensions using the Bayesian Network approach. The study also examines the relationship between pandemic disruption factors and supply chain capability factors. The top three pandemic disruption factors identified through Bayesian Network analysis are : (1) meetings with customers or suppliers, (2) direct visits to customers, and (3) mobility. The assessment of the supply chain resilience framework in the case study highlights the critical supply chain capabilities as follows: (1) following government direction, (2) communication and collaboration, and (3) internal and external integration for information sharing. Practitioners can prioritize these supply chain capabilities to address pandemic disruptions using the proposed supply chain resilience framework. This study provides insights and practical implications, emphasizing the importance of adhering to government direction and fostering internal dan external communication and collaboration between suppliers and customers.
Keywords: Pandemic Disruptions in Supply Chain, General Trading Company, Supply Chain Resilience.

Item Type:	Thesis (Doctoral)
Uncontrolled Keywords:	Gangguan Pandemi pada Supply Chain, Perusahaan Jasa Perdagangan, Supply Chain Resilience
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD38.5 Business logistics--Cost effectiveness. Supply chain management. ERP
Divisions:	Interdisciplinary School of Management and Technology (SIMT) > 66105-Doctor of Technology Management (DMT)
Depositing User:	ANTON SUKOCO
Date Deposited:	22 Jan 2025 07:12
Last Modified:	22 Jan 2025 07:12
URI:	http://repository.its.ac.id/id/eprint/116583

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