Analisis Penyebab Defect Produk Piring di CV TANTERI Dengan Mengintegrasikan Metode Six Sigma dan Quality Improvement Matrix (QIM)

Danansari, Ni Made Ayu (2025) Analisis Penyebab Defect Produk Piring di CV TANTERI Dengan Mengintegrasikan Metode Six Sigma dan Quality Improvement Matrix (QIM). Masters thesis, Institut Teknologi Sepuluh Nopember.

Text 6032212108-Master_Thesis.pdf - Accepted Version Restricted to Repository staff only Download (4MB) | Request a copy

Abstract

Sektor industri manufaktur di Indonesia adalah suatu sektor yang mengalami perkembangan yang sangat pesat, sehingga persaingan semakin kompetitif. Untuk tetap dapat bersaing perusahaan harus mampu memenuhi kebutuhan konsumen dengan cara menghasilkan produk yang berkualitas, harga yang kompetitif, tepat waktu dan dengan pelayanan yang baik. CV Tanteri merupakan perusahaan manufaktur yang bergerak dalam bidang pembuatan ceramic tableware yang menerapkan sistem make to order. Permasalahan yang sedang dihadapi CV Tanteri saat ini yaitu tingginya persentase defect, sehingga terjadi keterlambatan penyelesaian order yang berdampak pada complain customer. Piring merupakan jenis produk di CV Tanteri yang memiliki tingkat defect paling tinggi atau dominan dengan persentase defect 46%. Terdapat tiga jenis defect dominan pada produk piring. Tujuan dari penelitian ini adalah untuk mengetahui level sigma, DPMO dan untuk menyelesaikan permasalahan tingginya defect dominan pada produk piring di CV Tanteri. Untuk mencari solusi terhadap masalah yang sedang dihadapi CV Tanteri, maka diintegrasikan konsep teori dan metode DMAIC pada Six Sigma dan Quality Improvement Matrix (QIM). Berdasarkan analisa hasil yang didapatkan dengan Six Sigma CV Tanteri mendapati hasil nilai rata – rata DPMO sebesar 22459 dengan level sigma 3.5. Dengan metode Quality Improvement Matrix 1 didapatkan hasil akar penyebab permasalahan defect pada produk piring di CV Tanteri dan dengan Quality Improvement Matrix 2 didapatkan improvement action yang paling efektiv untuk menyelesaikan permasalahan yang sedang dihadapi CV Tanteri.
===================================================================================================================================
The manufacturing industry sector in Indonesia is a sector that is experiencing very rapid development so competition is increasingly competitive. To remain competitive, companies must be able to meet consumer needs by producing quality products, competitive prices, on time, and with good service. CV Tanteri is a manufacturing company engaged in the manufacture of ceramic tableware that applies a make-to-order system. The problem faced by CV Tanteri at this time is the high percentage of defects, resulting in delays in order completion which has an impact on customer complaints. Plate is a type of product in CV Tanteri that has the highest or dominant defect rate with a defect percentage of 46%. There are three types of defects dominant in plate products. The purpose of this study is to determine the sigma level, and DPMO and to solve the problem of high dominant defects in plate products at CV Tanteri. To find solutions to the problems being faced by CV Tanteri, the concept of theory and the DMAIC method in Six Sigma and Quality Improvement Matrix (QIM) are integrated. Based on the analysis of the results obtained with Six Sigma, CV Tanteri found an average DPMO value of 22459 with a sigma level of 3. With the Quality Improvement Matrix 1 method, the root cause of the defect problem in plate products at CV Tanteri was obtained and with the Quality Improvement Matrix 2, the most effective improvement action was obtained to solve the problems being faced by CV Tanteri.

Item Type:	Thesis (Masters)
Uncontrolled Keywords:	Defect, Six Sigma, Quality Improvement Matrix (QIM)
Subjects:	T Technology > TS Manufactures > TS155 Production control. Production planning. Production management T Technology > TS Manufactures > TS156 Quality Control. QFD. Taguchi methods (Quality control) T Technology > TS Manufactures > TS183 Manufacturing processes. Lean manufacturing.
Divisions:	Interdisciplinary School of Management and Technology (SIMT) > 61101-Master of Technology Management (MMT)
Depositing User:	Ni Made Ayu Danansari
Date Deposited:	16 Apr 2025 07:10
Last Modified:	16 Apr 2025 07:10
URI:	http://repository.its.ac.id/id/eprint/119023

Actions (login required)

View Item