Transformasi Digital Dalam Distribusi Bahan Bangunan: Uji Kepuasan Platform B2B Pada PT. Bumi Pembangunan Pertiwi

Pradana, Mares (2025) Transformasi Digital Dalam Distribusi Bahan Bangunan: Uji Kepuasan Platform B2B Pada PT. Bumi Pembangunan Pertiwi. Other thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Transformasi digital telah menjadi kebutuhan mendesak bagi perusahaan dalam menghadapi persaingan di era digital yang semakin maju. Digitalisasi memungkinkan peningkatan efisiensi, daya saing, dan keberlanjutan bisnis melalui otomatisasi proses, pengurangan kesalahan, dan penyediaan data akurat secara realtime untuk pengambilan keputusan yang lebih baik. Namun, adopsi teknologi digital tidak merata di berbagai sektor, termasuk distribusi bahan bangunan. PT. Bumi Pembangunan Pertiwi, sebagai bagian dari Success Jaya Distribution yang beroperasi di bidang distribusi bahan bangunan di Jawa Timur, masih mengandalkan proses manual dalam operasionalnya. Observasi dan wawancara menunjukkan beberapa aktivitas penting seperti pembuatan laporan data historis, pengelolaan arus barang, penagihan, dan approval, masih dilakukan secara manual. Kondisi ini berdampak negatif pada efisiensi dan akurasi operasional perusahaan. Beberapa masalah utama yang diidentifikasi antara lain kurangnya data historis yang terdokumentasi dengan baik, kerancuan dalam pengelolaan arus barang, proses penagihan yang lambat dan rawan kesalahan, serta proses approval yang memakan waktu. Selain itu, penggunaan kertas yang berlebihan juga menambah inefisiensi dan berdampak buruk pada lingkungan. Digitalisasi proses bisnis melalui pengembangan platform Business to Business (B2B) dapat menjadi solusi untuk meningkatkan efisiensi operasional, transparansi, dan keberlanjutan bisnis. Penggunaan platform ini diharapkan dapat mengatasi tantangan yang dihadapi oleh PT. Bumi Pembangunan Pertiwi, serta meningkatkan kinerja distributor bahan bangunan lainnya dalam era digital. Hasil evaluasi menunjukkan tingkat kepuasan pengguna yang sangat baik dengan total CSI sebesar 84,42%, di mana komponen Pengalaman Pengguna, Kepuasan terhadap Proses dan Output, serta Kepuasan Umum secara berurutan menyumbang 25,64%, 34,52%, dan 24,25%.
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Digital transformation has become an urgent necessity for companies to remain competitive in the rapidly advancing digital era. Through digitalization, businesses can enhance efficiency, competitiveness, and sustainability by automating processes, reducing errors, and providing accurate real-time data for better decision-making. However, the adoption of digital technology varies across different sectors, with the building materials distribution sector lagging behind. PT. Bumi Pembangunan Pertiwi, part of Success Jaya Distribution, which operates in building materials distribution sector in East Java, still relies on manual processes in its operations. Observations and interviews reveal that key activities such as the creation of historical data reports, inventory management, billing, and approvals are still handled manually. This situation negatively impacts the efficiency and accuracy of the company’s operations. Key issues identified include a lack of well-documented historical data, inconsistencies in inventory management, slow and error-prone billing processes, and time-consuming approval procedures. Additionally, excessive paper usage contributes to inefficiencies and environmental harm. Digitizing business processes through the development of a Business to Business (B2B) platform offers a solution to enhance operational efficiency, transparency, and business sustainability. The implementation of this platform is expected to address the challenges faced by PT. Bumi Pembangunan Pertiwi and improve the performance of other building materials distributors in the digital era. The evaluation results showed a very good level of user satisfaction with a total CSI of 84.42%, where the components of User Experience, Satisfaction with Process and Output, and General Satisfaction were respectively 25.64%, 34.52%, and 24.25%.

Item Type:	Thesis (Other)
Subjects:	T Technology > T Technology (General) > T56.8 Project Management T Technology > T Technology (General) > T57.62 Simulation T Technology > T Technology (General) > T58.5 Information technology. IT--Auditing T Technology > T Technology (General) > T58.6 Management information systems
Divisions:	Interdisciplinary School of Management and Technology (SIMT) > 23902-Engineer Professional Program
Depositing User:	Mares Pradana
Date Deposited:	24 Jun 2025 08:28
Last Modified:	24 Jun 2025 08:28
URI:	http://repository.its.ac.id/id/eprint/119252

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