Penaksiran Tingkat Kemampuan Supply Chain Ambidexterity (SCX) Pada Industri 3PL

Rafsanjani, Hasemy (2025) Penaksiran Tingkat Kemampuan Supply Chain Ambidexterity (SCX) Pada Industri 3PL. Masters thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Disrupsi rantai pasok dan ketidakpastian pasar menuntut perusahaan penyedia jasa logistik pihak ketiga (3PL) mengadopsi strategi seimbang yang menekankan efisiensi operasional dan responsivitas. Konsep Supply Chain Ambidexterity (SCX), yang memadukan eksplorasi dan eksploitasi, menawarkan pendekatan strategis untuk menghadapi tantangan tersebut. Namun, keberhasilan implementasi SCX sangat bergantung pada kesiapan organisasi, terutama di sektor 3PL Indonesia. Penelitian ini bertujuan mengidentifikasi indikator prasyarat yang diperlukan untuk mendukung implementasi SCX secara efektif, serta menaksir tingkat kapabilitas SCX pada perusahaan 3PL. Metode Fuzzy Delphi Method (FDM) digunakan untuk validasi indikator dan Best-Worst Method (BWM) diterapkan untuk menentukan bobot kepentingan masing-masing indikator. Hasil penelitian ini mengidentifikasi 17 indikator penting yang berkontribusi besar terhadap keberhasilan implementasi SCX dalam industri 3PL. Lima indikator utama dengan bobot tertinggi adalah SC sensing, adaptability, optimasi proses, kepatuhan terhadap regulasi, dan pengembangan kompetensi karyawan. Selanjutnya, 17 indikator ini digunakan untuk mengevaluasi kapabilitas SCX pada DHL UK. Estimasi penaksiran menunjukkan skor 5.52 dari 10, menempatkan kapabilitas SCX perusahaan dalam kategori developing/improving. Temuan ini menunjukkan bahwa keberhasilan implementasi SCX tidak hanya bergantung pada sumber daya internal perusahaan, tetapi juga pada penguasaan indikator strategis yang mendasari kesiapan perusahaan dalam mengadopsi strategi SCX.
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Supply chain disruptions and market uncertainty necessitate third-party logistics (3PL) companies to adopt a balanced strategy emphasizing both operational efficiency and responsiveness. The concept of Supply Chain Ambidexterity (SCX), which integrates exploration and exploitation, offers a robust strategic framework to address these challenges. However, successful SCX implementation is critically dependent on organizational readiness, particularly within the Indonesian 3PL sector. This study aims to identify prerequisite indicators essential for effective SCX implementation and to assess the SCX capability level in 3PL companies. The Fuzzy Delphi Method (FDM) was employed for indicator validation, while the Best-Worst Method (BWM) was applied to determine the importance weight of each indicator. The findings reveal 17 crucial indicators that significantly contribute to successful SCX implementation within the 3PL industry. The five most prominent indicators, ranked by highest weight, are SC sensing, adaptability, process optimization, regulatory compliance, and employee competency development. Furthermore, these 17 indicators were utilized to evaluate SCX capabilities at DHL UK, yielding a score of 5.52 out of 10, categorizing the company's SCX capabilities as developing/improving. These results underscore that the successful implementation of SCX extends beyond merely leveraging internal resources. Instead, it is profoundly influenced by the mastery and integration of these identified strategic indicators, which collectively underpin an organization's readiness to effectively adopt and manage the SCX strategy amidst dynamic market conditions.

Item Type:	Thesis (Masters)
Uncontrolled Keywords:	Supply Chain Ambidexterity (SCX), 3PL, Fuzzy Delphi Method, Best-Worst Method
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HD Industries. Land use. Labor > HD31 Management--Evaluation T Technology > T Technology (General) T Technology > T Technology (General) > T58.62 Decision support systems
Divisions:	Faculty of Industrial Technology > Industrial Engineering > 26101-(S2) Master Thesis
Depositing User:	Hasemy Rafsanjani
Date Deposited:	04 Jul 2025 05:18
Last Modified:	04 Jul 2025 05:43
URI:	http://repository.its.ac.id/id/eprint/119371

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