Pengaruh Business Process Reengineering Sebagai Pendukung Pengembangan Organisasi Yang Agile Di Universitas Ciputra Surabaya

Giovanny, Deborah (2025) Pengaruh Business Process Reengineering Sebagai Pendukung Pengembangan Organisasi Yang Agile Di Universitas Ciputra Surabaya. Masters thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Transformasi menuju organisasi yang agile menjadi kebutuhan strategis bagi perguruan tinggi dalam merespons dinamika eksternal, termasuk perubahan kebijakan akreditasi baik nasional maupun internasional. Penelitian ini dilakukan dengan tujuan untuk menganalisis pengaruh Business Process Reengineering (BPR) terhadap pemahaman proses bisnis dan kinerja departemen, serta menguji peran pemahaman proses bisnis sebagai variabel moderasi. Studi dilakukan di seluruh departemen non-program studi di Universitas Ciputra Surabaya dengan menggunakan pendekatan kuantitatif yaitu metode Partial Least Squares Structural Equation Modeling (PLS-SEM). Pengumpulan data dilakukan dengan penyebaran kuesioner kepada 66 responden yang terdiri dari Head of Department hingga Section Head di seluruh departemen. Hasil analisis menunjukkan bahwa BPR terbukti berpengaruh signifikan terhadap kinerja departemen serta meningkatkan pemahaman proses bisnis. Namun, pemahaman proses bisnis tidak berpengaruh signifikan terhadap peningkatan kinerja departemen, dan tidak memoderasi hubungan antara BPR dan kinerja departemen. Temuan ini mengindikasikan bahwa keberhasilan implementasi BPR dalam meningkatkan kinerja lebih dipengaruhi oleh sistem informasi yang kuat dan struktur tata kelola berbasis KPI. Hasil penelitian ini juga menunjukkan bahwa implementasi BPR di Universitas Ciputra tidak hanya meningkatkan efisiensi kerja, tetapi juga memperkuat agility institusi. Hal ini tercermin dari peningkatan kemampuan organisasi dalam merespons perubahan secara adaptif, melalui proses kerja yang lebih ringkas, terarah, dan selaras dengan tuntutan pengembangan mutu secara berkelanjutan.
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The transformation toward an agile organization has become a strategic necessity for higher education institutions in responding to external dynamics, including changes in national and international accreditation policies. This study aims to analyze the influence of Business Process Reengineering (BPR) on business process understanding and departmental performance, as well as to examine the moderating role of business process understanding. The research was conducted on non-academic departments at Universitas Ciputra Surabaya using a quantitative approach with the Partial Least Squares Structural Equation Modeling (PLS-SEM) method. Data were collected through questionnaires distributed to 66 respondents, ranging from heads of department to section heads across various departments. The analysis shows that BPR has a positive and significant effect on departmental performance and enhances business process understanding. However, business process understanding does not significantly influence performance and does not moderate the relationship between BPR and performance. These findings indicate that the success of BPR implementation in improving performance is more strongly influenced by robust information systems and a performance management structure based on key performance indicators (KPI). The results also show that BPR implementation at Universitas Ciputra not only increases work efficiency but also strengthens the institution’s agility. This is reflected in the organization’s growing ability to respond adaptively to external changes through more streamlined, focused, and quality-aligned work processes.

Item Type:	Thesis (Masters)
Uncontrolled Keywords:	Business Process Reengineering, Agility, Pemahaman Proses Bisnis, Kinerja Departemen, PLS-SEM
Subjects:	H Social Sciences > HA Statistics > HA29 Theory and method of social science statistics H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HD Industries. Land use. Labor > HD58.87 Reengineering (Management) Business process
Divisions:	Interdisciplinary School of Management and Technology (SIMT) > 61101-Master of Technology Management (MMT)
Depositing User:	Deborah Giovanny
Date Deposited:	15 Jul 2025 03:55
Last Modified:	15 Jul 2025 03:55
URI:	http://repository.its.ac.id/id/eprint/119778

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