Analisis Variasi Proses Bisnis Procure-to-Pay Pada Perusahaan Manufaktur Di Indonesia

Mumtaz, Syifa (2025) Analisis Variasi Proses Bisnis Procure-to-Pay Pada Perusahaan Manufaktur Di Indonesia. Other thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Proses bisnis Procure-to-Pay merupakan salah satu proses bisnis utama dalam manajemen rantai pasok di perusahaan manufaktur. Untuk mengoptimalkan proses bisnis pengadaan, banyak perusahaan manufaktur yang menerapkan solusi berbasis teknologi informasi, salah satunya adalah Enterprise Resource Planning (ERP). Permasalahan: Implementasi ERP sering kali menghadapi tantangan akibat adanya variasi proses bisnis, yang mencerminkan perbedaan dalam pelaksanaan proses berdasarkan kebutuhan spesifik atau kondisi tertentu di masing-masing perusahaan. Variasi proses yang tidak sesuai dengan standar ini dapat menyebabkan tingginya kebutuhan kustomisasi sistem serta menimbulkan inefisiensi dalam operasional perusahaan. Tujuan: Penelitian ini bertujuan untuk menganalisis variasi dalam proses bisnis Procure-to-Pay pada perusahaan manufaktur di Indonesia serta mengetahui rekomendasi penyesuaian implementasi ERP untuk masing-masing variasi yang ditemukan. Metode: Analisis variasi proses bisnis procure-to-pay dilakukan dengan cara membandingkan model proses dari 10 studi kasus dengan model proses standar menggunakan BPMN. Adapun model proses standar diidentifikasi menggunakan kerangka kerja SCOR dan modul Material Management ERP. Variasi yang telah diidentifikasi kemudian divalidasi kepada praktisi atau pakar di bidang konsultan ERP untuk mengetahui rekomendasi penyesuaian implementasi ERP beserta dampaknya. Hasil: Ditemukan total 25 variasi dengan rincian 15 variasi pada jenis additional task, 4 variasi pada jenis moved task, dan juga 6 variasi pada deleted task pada 10 studi kasus. Setiap variasi tersebut memerlukan strategi penyesuaian implementasi ERP yang berbeda, seperti Business Process Adjusment seperti penyesuaian proses bisnis dan workaround serta System Adjustment baik secara konfigurasi sistem, maupun kustomisasi sistem. Masing-masing pendekatan memiliki implikasi yang perlu diperhatikan, mulai dari peningkatan biaya dan durasi implementasi hingga potensi resistensi dari pengguna, sehingga diperlukan pertimbangan matang dalam memilih strategi penyesuaian yang paling sesuai dengan konteks perusahaan Manfaat: Penelitian ini diharapkan dapat memberikan gambaran bagi perusahaan manufaktur dengan tipe make-to-stock (MTS) maupun make-to-order (MTO) mengenai variasi yang mungkin terjadi dalam proses bisnis procure-to-pay. Selain itu, penelitian ini juga menyajikan rekomendasi strategi penyesuaian implementasi ERP untuk setiap jenis variasi yang ditemukan, sehingga dapat menjadi bahan pertimbangan saat perusahaan berencana mengimplementasikan ERP pada proses bisnis procure-to-pay mereka.
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The procure-to-pay business process is one of the core processes in supply chain management within manufacturing companies. To optimize procurement activities, many manufacturing firms adopt information technology-based solutions, such as Enterprise Resource Planning (ERP). ERP implementation often encounters challenges due to business process variants, which reflect differences in execution based on specific organizational needs or conditions. These non-standard variants may lead to increased system customization requirements and operational inefficiencies. Purpose: This study aims to analyze variants in the procure-to-pay business process within manufacturing companies in Indonesia and identify ERP implementation adjustment strategies for each identified variant. This research employs generative techniques to analyze process variants by comparing process models from ten case studies with a standard process model using BPMN. The standard process model is developed based on the SCOR framework and ERP Material Management module. Identified variants were then validated through interviews with ERP consultants or practitioners to determine suitable ERP implementation adjustment strategies and their potential impacts. Results: The study identified 25 process variants, including 15 classified as additional tasks, 4 as moved tasks, and 6 as deleted tasks. Each variants requires a different ERP implementation adjustment strategy, such as Business Process Adjustment including business process redesign and workarounds, and also System Adjustment both in terms of system configuration and system customization.These approaches have specific implications, ranging from increased implementation costs and time to potential user resistance, requiring careful consideration in selecting the most suitable strategy. Benefits: This research provides valuable insights for manufacturing companies with make-to-stock (MTS) or make-to-order (MTO) production types regarding potential variants in the procure-to-pay process. Moreover, it offers strategic ERP implementation recommendations for each identified variants, serving as a reference for future ERP adoption in the procure-to-pay business process.

Item Type:	Thesis (Other)
Uncontrolled Keywords:	Proses Bisnis, Variasi Proses Bisnis, Procure-to-Pay, Enterprise Resource Planning (ERP), Supply Chain Operations Reference (SCOR), Business Process, Business Process Variants
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD1393.25 Business enterprises H Social Sciences > HD Industries. Land use. Labor > HD38.5 Business logistics--Cost effectiveness. Supply chain management. ERP H Social Sciences > HD Industries. Land use. Labor > HD39.5 Industrial procurement. T Technology > T Technology (General) T Technology > TS Manufactures > TS161 Materials management.
Divisions:	Faculty of Intelligent Electrical and Informatics Technology (ELECTICS) > Information System > 57201-(S1) Undergraduate Thesis
Depositing User:	Syifa Mumtaz
Date Deposited:	21 Jul 2025 08:49
Last Modified:	21 Jul 2025 08:53
URI:	http://repository.its.ac.id/id/eprint/120335

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