Anandito, Muhammad Akbaryan (2025) Analisis Manajemen Risiko Operasional Transportasi Feeder “WiraWiri Suroboyo” di Kota Surabaya. Masters thesis, Institut Teknologi Sepuluh Nopember.
![[thumbnail of 6032211173-Master-Thesis.pdf]](http://repository.its.ac.id/style/images/fileicons/text.png) |
Text
6032211173-Master-Thesis.pdf - Accepted Version Restricted to Repository staff only Download (2MB) | Request a copy |
Abstract
Pemerintah Kota Surabaya menyediakan moda transportasi umum yang diharapkan dapat mengurangi kemacetan, seperti Suroboyo Bus. Namun rute yang dilalui oleh transportasi umum tersebut dirasa belum efektif, karena terpaku pada jalan besar sehingga masyarakat yang berada di jalan– jalan kecil belum bisa terhubung dengan baik untuk dapat menggunakan angkutan massal. Oleh karena hal itu Pemerintah Kota Surabaya mengembangkan transportasi yang menghubungkan permukiman yang tidak bisa dijangkau oleh transportasi besar, dengan trobosan transportasi baru yang dinamakan Feeder WiraWiri Suroboyo. Penelitian ini bertujuan untuk menganalisis risiko operasional transportasi feeder WiraWiri Suroboyo dalam mendukung integrasi dengan Bus Trans Jatim atau Trans Semanggi. Metode penelitian menggunakan pendekatan kuantitatif melalui Structural Equation Modeling – Partial Least Square (SEM-PLS) pada data kepuasan penumpang. Hasil penelitian menunjukkan bahwa risiko operasional memiliki pengaruh terhadap kepuasan penumpang, yaitu pada aspek keterlambatan (p-value = 0.001), keandalan armada (p-value = 0.011), teknologi (p-value = 0.03), kecuali keselamatan (p-value = 0.544) dan komunikasi (p-value = 0.165). Strategi manajamen risiko yang dapat diterapkan yaitu identifikasi dan penilaian risiko secara berkala, Standarisasi Operasional dan SOP, peningkatan kompetensi SDM, penggunaan teknologi informasi, pemeliharaan preventif armada, kolaborasi dengan pihak ketiga, dan evaluasi kinerja dan audit internal.
=========================================================================================================================================
The Surabaya City Government provides public transportation modes that are expected to reduce congestion, such as Suroboyo Bus. However, the route taken by public transportation is not yet effective, because it is fixated on large roads so that people who are on small roads cannot be well connected to be able to use mass transportation. Because of this, the Surabaya City Government developed transportation that connects settlements that cannot be reached by large transportation, with a new transportation breakthrough called the WiraWiri Suroboyo Feeder. This study aims to analyze the operational risk of WiraWiri Suroboyo feeder transportation in supporting integration with Trans Jatim or Trans Semanggi buses. The research method uses a quantitative approach through Structural Equation Modeling – Partial Least Square (SEM-PLS) on passenger satisfaction data. The results showed that operational risk has an influence on passenger satisfaction, namely in the aspects of delay (p-value = 0.001), fleet reliability (p-value = 0.011), technology (p-value = 0.03), except safety (p-value = 0.544) and communication (p-value = 0.165). Risk management strategies that can be applied are periodic risk identification and assessment, Operational Standardization and SOPs, improving HR competencies, using information technology, preventive maintenance of the fleet, collaboration with third parties, and performance evaluation and internal audits.
| Item Type: | Thesis (Masters) |
|---|---|
| Uncontrolled Keywords: | Manajemen Risiko Operasional, Transportasi Feeder, WiraWiri Suroboyo, Kepuasan Penumpang, SEM-PLS, Operational Risk Management, Feeder Transportation, WiraWiri Suroboyo, Passenger Satisfaction, SEM-PLS. |
| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HE Transportation and Communications > HE147.6 Transportation--Planning H Social Sciences > HE Transportation and Communications > HE311.I4 Urban transportation H Social Sciences > HE Transportation and Communications > HE336.C5 Choice of transportation T Technology > T Technology (General) > T174.5 Technology--Risk assessment. T Technology > TE Highway engineering. Roads and pavements > TE7 Transportation--Planning |
| Divisions: | 61101-Magister Management Technology |
| Depositing User: | Muhammad Akbaryan Anandito |
| Date Deposited: | 22 Jul 2025 07:10 |
| Last Modified: | 22 Jul 2025 07:10 |
| URI: | http://repository.its.ac.id/id/eprint/120526 |
Actions (login required)
 |
View Item |