Sahay, Melania Tirza (2025) Perilaku Wayfinding Penumpang Berdasarkan Tingkat Familiaritas di Bandara (Studi Kasus: Bandar Udara Tjilik Riwut Kota Palangka Raya). Masters thesis, Institut Teknologi Sepuluh Nopember.
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Abstract
Bandara merupakan ruang publik yang mewadahi pergerakan penumpang secara masif, sehingga kemampuan wayfinding atau pencarian arah menjadi aspek penting dalam mendukung kelancaran mobilitas di dalamnya. Penelitian ini bertujuan untuk memahami lebih dalam perilaku wayfinding penumpang berdasarkan tingkat familiaritas mereka terhadap Bandara Tjilik Riwut, Palangka Raya. Metode penelitian yang digunakan adalah pendekatan campuran (mix-method), yang meliputi observasi dan wawancara secara kualitatif, serta penyebaran kuesioner secara kuantitatif. Dalam penelitian ini, analisis perilaku wayfinding mengacu pada klasifikasi strategi dari Barker (2019) yang terbagi menjadi tiga: sosial, semantik, dan spasial. Lalu hasil observasi elemen-elemen bandara dikategorikan berdasarkan lima elemen fisik menurut Lynch (1960), yaitu path, edge, node, landmark, dan district, untuk mengidentifikasi kecenderungan perilaku penumpang.
Hasil penelitian menunjukkan bahwa penumpang kurang familiar cenderung menggunakan strategi sosial, sedangkan penumpang familiar lebih dominan menggunakan strategi spasial. elain itu, ditemukan penggunaan strategi kombinatif, yang mencerminkan fleksibilitas dalam menyesuaikan diri terhadap kondisi ruang. Pola-pola ini terlihat pada elemen edge, node, dan path sebagai titik navigasi utama. Faktor seperti keberadaan petugas dan kesederhanaan sirkulasi mempermudah orientasi, sementara minim informasi di signage, perubahan tata ruang, dan distraksi lingkungan menjadi tantangan dan mendorong penumpang untuk mengandalkan strategi sosial atau kombinatif saat mencari arah. Temuan ini dapat menjadi masukan dalam pengembangan sistem wayfinding yang adaptif dan ramah bagi penumpang dengan berbagai tingkat familiaritas.
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Airports are public spaces that accommodate massive passenger movement, making wayfinding ability a crucial aspect in ensuring smooth mobility within them. This study aims to gain a deeper understanding of passenger wayfinding behavior based on their level of familiarity with Tjilik Riwut Airport, Palangka Raya. A mixed-method approach was employed, including qualitative observation and interviews, as well as quantitative questionnaire distribution. Wayfinding behavior in this study is analyzed using the classification of strategies proposed by Barker (2019), which consists of social, semantic, and spatial strategies. Observations of airport elements are also categorized based on five physical elements proposed by Lynch (1960), namely path, edge, node, landmark, and district, to identify behavioral tendencies among passengers.
The results show that less familiar passengers tend to rely on social strategies, while more familiar passengers predominantly use spatial strategies. In addition, the use of combined strategies was found, indicating behavioral flexibility in adapting to spatial conditions. These patterns are mostly observed in the edge, node, and path elements as main navigation points. Factors such as the presence of staff and simple circulation support orientation, whereas limited signage information, layout changes, and environmental distractions pose challenges and prompt passengers to use social or combined strategies. These findings can inform the development of adaptive and user-friendly wayfinding systems for passengers with varying levels of familiarity.
| Item Type: | Thesis (Masters) |
|---|---|
| Uncontrolled Keywords: | Perilaku Wayfinding, Bandara, Tingkat Familiaritas, Wayfinding Behaviors, Airport, Familiarity Level |
| Subjects: | B Philosophy. Psychology. Religion > BF Psychology N Fine Arts > NA Architecture N Fine Arts > NA Architecture > NA6300 Airport terminals. |
| Divisions: | Faculty of Creative Design and Digital Business (CREABIZ) > Interior Design > 90021-(S2) Master Thesis |
| Depositing User: | Melania Tirza Sahay |
| Date Deposited: | 29 Jul 2025 02:18 |
| Last Modified: | 29 Jul 2025 02:18 |
| URI: | http://repository.its.ac.id/id/eprint/122461 |
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