Perancangan Mitigasi Kegagalan Proses Pembayaran Tagihan Di Perusahaan Penyedia Energi Listrik

Retnaningtyas, Widyasari (2025) Perancangan Mitigasi Kegagalan Proses Pembayaran Tagihan Di Perusahaan Penyedia Energi Listrik. Masters thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Proses pembayaran tagihan vendor di PT XYZ melibatkan beberapa tahap verifikasi yang didukung oleh sistem digital melalui aplikasi Vendor Invoicing Portal (VIP). Meskipun teknologi telah mempermudah alur kerja, tingkat pengembalian dokumen tagihan (rejection rate) masih cukup tinggi, rata-rata mencapai 22% pada periode Januari hingga Agustus 2024. Hal ini setara dengan 13.435 tagihan yang dikembalikan dari total 61.852 tagihan yang diproses, dengan nilai sekitar IDR 5,3 triliun. Pengembalian ini disebabkan oleh ketidaksesuaian dokumen, ketidaklengkapan dokumen, serta lamanya waktu perbaikan oleh unit terkait atau vendor. Akibatnya, terjadi keterlambatan pembayaran yang menyebabkan nilai tagihan sebesar IDR 531,1 miliar terbayar lebih dari 20 hari setelah pengajuan, sehingga berdampak negatif pada efisiensi operasional perusahaan dan hubungan dengan vendor. Penelitian ini bertujuan untuk mengidentifikasi aktivitas dalam proses bisnis pembayaran tagihan, menganalisis faktor penyebab risiko dan kejadian risiko), serta merancang mitigasi untuk meminimalkan dampaknya. Pendekatan Analytic Network Process (ANP) digunakan untuk menentukan bobot hubungan antar risiko, sedangkan metode House of Risk (HOR) diterapkan untuk mengidentifikasi risiko prioritas berdasarkan nilai Aggregate Risk Potential (ARP). Hasil penelitian ini memberikan rekomendasi mitigasi risiko yang relevan berdasarkan 28 kejadian risiko dan 35 penyebab risiko, yang kemudian dipertimbangkan prioritas mitigasinya dari perhitungan nilai ARP. Didapatkan 5 tindakan mitigasi dari nilai rasio efektivitas yang dapat dilakukan untuk meminimalisasi waktu proses penagihan yang disebabkan kesalahan-kesalahan dan berpengaruh pada proses pembayaran tagihan. Dengan mengatasi permasalahan ini, perusahaan dapat meningkatkan efisiensi operasional serta memperkuat kepercayaan vendor melalui proses pembayaran yang lebih cepat dan akurat.
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Vendor invoice payment process at PT XYZ involves several verification stages supported by a digitalized system through the Vendor Invoicing Portal (VIP) application. Although technology has streamlined workflows, the document rejection rate remains relatively high, averaging 22% between January and August 2024. This equates to 13,435 rejected invoices out of 61,852 processed, with a total value of approximately IDR 5.3 trillion. These rejections are caused by document discrepancies, incomplete submissions, and prolonged correction times by the relevant units or vendors. As a result, payment delays have led to IDR 531.1 billion worth of invoices being paid more than 20 days after submission, negatively impacting the company's operational efficiency and vendor relationships. This study aims to identify business process activities in invoice payments, analyze the risk factors (risk agents) and risk events, and design mitigation strategies to minimize their impact. Analytic Network Process (ANP) method, used to determine the weight of correlation between risks, while the House of Risk (HOR) method identifies priority risks based on the Aggregate Risk Potential (ARP) value. Findings of this study are expected to provide relevant risk mitigation recommendations based on 28 risk events and 35 risk causes, which then considered to prioritize mitigation by the calculation of ARP score. About 5 mitigation acts obtained from calculation of effectiveness ratio value that can be applied to reduce payment process caused by errors affecting to it. By addressing these issues, the company can enhance operational efficiency and strengthen vendor trust, ensuring that invoices are processed more accurately and promptly

Item Type:	Thesis (Masters)
Uncontrolled Keywords:	Risk Management, Business Process, Verifikasi Tagihan, House Of Risk, Analytic Network Process (ANP);: Risk Management, Business Process, Invoice Verification, House Of Risk, Analytic Network Process (ANP)
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management
Divisions:	Faculty of Industrial Technology and Systems Engineering (INDSYS) > Industrial Engineering > 26101-(S2) Master Thesis
Depositing User:	Widyasari Retnaningtyas
Date Deposited:	29 Jul 2025 08:29
Last Modified:	29 Jul 2025 08:29
URI:	http://repository.its.ac.id/id/eprint/122865

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