Development of Learning Management System Evaluation Assesment Indicators at Bank BJB University Using Balanced Scorecard Method

Khaliqah, Zahra Shafura (2025) Development of Learning Management System Evaluation Assesment Indicators at Bank BJB University Using Balanced Scorecard Method. Other thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Sebagai Bank Pembangunan Daerah (BPD), Bank BJB terus berusaha untuk meningkatkan ekosistem pendidikan melalui penerapan Sistem Manajemen Pembelajaran (LMS) di bawah Universitas Bank BJB. Penelitian ini dilakukan untuk mengevaluasi dan memperkuat hubungan strategis LMS dengan tujuan organisasi secara keseluruhan, seiring dengan percepatan perbankan digital. Penelitian ini menghasilkan berbagai metrik manajemen pengetahuan yang berfokus pada retensi pengetahuan, aksesibilitas pembelajaran, dan transfer pengetahuan lintas unit kerja. Dengan menggunakan pendekatan Balanced Scorecard (BSC), 39 metrik kinerja disusun dari empat sudut pandang: keuangan, pelanggan, proses bisnis internal, dan pembelajaran dan pertumbuhan. Agar sesuai dengan tujuan strategis perusahaan, setiap metrik dilengkapi dengan indikator kinerja, metode pengukuran, dan target capaian. Untuk menentukan nilai masing-masing perspektif, Analytical Hierarchy Process (AHP) digunakan. Perspektif pelanggan memiliki nilai tertinggi (0.5215) dan nilai terendah (0.044), menunjukkan betapa pentingnya strategi berbasis kebutuhan pengguna. Untuk memastikan keterpaduan dan kejelasan strategi, peta strategi mencakup 18 strategi objektif dan 22 hubungan antar strategi. Penelitian ini diharapkan dapat membantu orang membuat keputusan tentang cara meningkatkan pengelolaan LMS dan meningkatkan kinerja di Bank BJB.
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Bank BJB, as a regional financial institution, has continued to evolve its learning ecosystem through the implementation of a Learning Management System (LMS) under Bank BJB University. In line with the rapid transformation of digital banking, this research was conducted to evaluate and strengthen the strategic alignment of LMS with the broader objectives of the organization. The study develops a comprehensive set of knowledge management metrics to measure LMS performance, focusing on its role in supporting learning accessibility, knowledge retention, and cross-unit knowledge transfer. Using the Balanced Scorecard (BSC) approach, the study outlines 39 performance metrics across four perspectives: finance, customer, internal business process, and learning & growth. Each metric is supported with specific indicators, measurement methods, and targets to ensure relevance to strategic goals. Analytical Hierarchy Process (AHP) was applied to determine the relative importance of each perspective, revealing that the customer perspective holds the highest weight (0.5215), while the financial perspective contributes the least (0.044), emphasizing user-centric strategies. Additionally, 18 objective strategies and 22 interlinked correlations were mapped into a strategy map to ensure clarity and strategic coherence. The outcome of this research is expected to serve as a decision-making reference in improving LMS governance and driving knowledge-based performance within Bank BJB.

Item Type:	Thesis (Other)
Uncontrolled Keywords:	metrik manajemen pengetahuan, balanced scorecard, learning management system, peta strategi, analisis AHP ; knowledge management metrics, balanced scorecard, learning management system, strategy map, analytical hierarchy process
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD30.2 Knowledge management.
Divisions:	Faculty of Industrial Technology and Systems Engineering (INDSYS) > Industrial Engineering > 26201-(S1) Undergraduate Thesis
Depositing User:	Zahra Shafura Khaliqah
Date Deposited:	29 Jul 2025 09:52
Last Modified:	29 Jul 2025 09:53
URI:	http://repository.its.ac.id/id/eprint/122938

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