Bintang, Jasmine (2025) Analisis Risiko Kerjasama Pelayanan Produk Broadband Perusahaan Telekomunikasi Pada Area Jawa Bali Berbasis Metode Failure Mode And Effect Analysis (FMEA). Other thesis, Institut Teknologi Sepuluh Nopember.
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Abstract
Perkembangan teknologi komunikasi mendorong PT X sebagai perusahaan telekomunikasi untuk mengoptimalkan penetrasi pasarnya melalui kemitraan strategis. Segmen Apartment & Premium Cluster (APC) PT X Area Jawa Bali melakukan penetrasi produk broadband di kawasan apartemen maupun klaster premium dengan menawarkan kerjasama pelayanan kepada mitra pengelola kawasan. Segmen APC PT X memiliki 5 skema kerjasama yaitu fixed fee (stimulant), value barter (kolaborator), fee based, recurring fee, dan izin pembangunan/reguler. Setiap aktivitas dalam alur proses pelaksanaan skema kerjasama dapat menimbulkan risiko yang dapat mengurangi efektivitas hingga merugikan perusahaan sehingga dibutuhkan peran manajemen risiko. Oleh karena itu, penelitian ini bertujuan untuk mengidentifikasi, menganalisis, mengevaluasi dan memberikan rekomendasi penanganan risiko pada skema kerjasama pelayanan produk broadband. Metode yang digunakan dalam penelitian ini adalah Failure Mode and Effect Analysis (FMEA). Berdasarkan hasil identifikasi risiko pada kelima skema kerjasama pelayanan produk broadband didapatkan 90 risiko dari 55 aktivitas. Hasil perhitungan RPN menunjukkan bahwa sebesar 18% risiko merupakan extreme risk, 21% risiko merupakan high risk, 31% risiko merupakan medium risk, dan 30% risiko merupakan low risk. Setelah itu, dilakukan penentuan prioritas risiko dengan menggunakan konsep Pareto dan diperoleh 50 risiko prioritas dan 40 risiko non-prioritas. Risiko yang termasuk ke dalam prioritas diberikan rekomendasi upaya penanganan risiko.
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The advancement of communication technology has prompted PT X, a telecommunications company, to optimize its market penetration through strategic partnerships. The Apartment & Premium Cluster (APC) segment of PT X in the Java-Bali region is focusing on expanding broadband products in apartment complexes and premium clusters by offering service cooperation to area management partners. The APC segment of PT X operates with five collaboration models: fixed fee (stimulant), value barter (collaborator), fee-based, recurring fee, and development/regular permits. Each activity in the implementation process of these collaboration models may pose risks that could reduce effectiveness or even harm the company, thus requiring effective risk management. This research aims to identify, analyze, evaluate, and provide recommendations for risk handling within the broadband product service collaboration models. The method used in this study is Failure Mode and Effect Analysis (FMEA). Based on the identification of risks across the five broadband product service models, 90 risks were identified from 55 activities. The results of the Risk Priority Number (RPN) calculation show that 18% of the risks are classified as extreme risk, 21% as high risk, 31% as medium risk, and 30% as low risk. Following this, risk prioritization was carried out using the Pareto principle, resulting in 50 priority risks and 40 non-priority risks. The risks classified as priorities were given recommendations for risk mitigation strategies.
| Item Type: | Thesis (Other) |
|---|---|
| Uncontrolled Keywords: | Manajemen Risiko, Skema Kerjasama Pelayanan Produk Broadband, Failure Mode and Effect Analysis |
| Subjects: | L Education > L Education (General) |
| Divisions: | Faculty of Industrial Technology and Systems Engineering (INDSYS) > Industrial Engineering > 26201-(S1) Undergraduate Thesis |
| Depositing User: | Jasmine Mutiara Bintang |
| Date Deposited: | 30 Jul 2025 02:35 |
| Last Modified: | 30 Jul 2025 02:35 |
| URI: | http://repository.its.ac.id/id/eprint/123023 |
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