Ginting, Gabriella Natasya Br (2025) Pengembangan Sistem Manajemen Pesanan Terpadu Untuk Efisiensi Operasional Dan Kepuasan Pelanggan Di Industri F&B. Other thesis, Institut Teknologi Sepuluh Nopember.
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Abstract
Transformasi digital telah menjadi kebutuhan penting bagi usaha mikro dan menengah di sektor makanan dan minuman (F&B), termasuk Toko X. Berdasarkan hasil analisis proses bisnis, ditemukan berbagai permasalahan seperti pencatatan transaksi manual yang rawan kesalahan, keterbatasan penyampaian informasi kepada pelanggan, serta belum adanya sistem pengiriman yang terintegrasi. Permasalahan ini berdampak pada rendahnya efisiensi operasional dan berpotensi menurunkan tingkat kepuasan pelanggan. Sebagai solusi, dikembangkan sistem manajemen pesanan berbasis web yang mendukung proses operasional Toko X secara menyeluruh, mulai dari pengelolaan produk, pemesanan online dan offline, hingga pengelolaan pengguna sesuai peran (admin, karyawan, dan pelanggan). Sistem ini dirancang untuk mencatat transaksi secara otomatis dan menyederhanakan alur kerja internal tanpa bergantung pada platform pihak ketiga, sehingga dapat menjaga keterjangkauan harga produk. Pengujian dilakukan melalui API testing menggunakan Postman, functional testing dari sisi frontend, serta User Acceptance Testing (UAT) untuk mengevaluasi penerimaan pengguna. Hasil pengujian menunjukkan bahwa sistem berfungsi dengan baik dan mampu menangani proses bisnis utama. Nilai rata-rata UAT mencapai 97%, menandakan bahwa aplikasi diterima dengan baik oleh pengguna. Dengan demikian, sistem ini telah berhasil meningkatkan efisiensi operasional dan mendukung peningkatan kepuasan pelanggan, serta berpotensi untuk dikembangkan lebih lanjut guna mendukung pertumbuhan bisnis Toko X ke depannya.
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Digital transformation has become a crucial need for micro and small-medium enterprises in the food and beverage (F&B) sector, including Toko X. Based on an analysis of its business processes, several challenges were identified, such as error-prone manual transaction recording, limited information delivery to customers, and the absence of an integrated delivery system. These issues negatively impact operational efficiency and potentially reduce customer satisfaction. As a solution, a web-based order management system was developed to comprehensively support Toko X’s operations ranging from product management and both online and offline ordering to user management based on roles (admin, staff, and customers). The system is designed to automate transaction recording and streamline internal workflows without relying on third-party platforms, thereby helping maintain product affordability. System testing was conducted through API testing using Postman, functional testing from the frontend interface, and User Acceptance Testing (UAT) to assess user acceptance. The results demonstrated that the system functioned well and effectively handled core business processes. The average UAT score reached 97%, indicating strong acceptance among users. Therefore, the system has successfully improved operational efficiency and supported customer satisfaction, with strong potential for future development to sustain the growth of Toko X.
| Item Type: | Thesis (Other) |
|---|---|
| Uncontrolled Keywords: | Aplikasi Web, F&B, Sistem Manajemen Pesanan , Transformasi Digital, UMKM, Digital Transformation, F&B, Order Management System, SMEs, Web Application |
| Subjects: | T Technology > T Technology (General) > T58.6 Management information systems |
| Divisions: | Faculty of Intelligent Electrical and Informatics Technology (ELECTICS) > Informatics Engineering > 55201-(S1) Undergraduate Thesis |
| Depositing User: | Gabriella Natasya Br Ginting |
| Date Deposited: | 31 Jul 2025 04:08 |
| Last Modified: | 31 Jul 2025 04:08 |
| URI: | http://repository.its.ac.id/id/eprint/124805 |
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