Exploring Employee Turnover Intentions Through Career Advancement Initiatives And Workload Management In The Hotel Industry

Pangeran, Hammurabi Rahim (2026) Exploring Employee Turnover Intentions Through Career Advancement Initiatives And Workload Management In The Hotel Industry. Other thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

This study aims to explore how workload pressure and career progression affect employee resignation intentions in the hotel industry, and to examine the role of human resource strategies in managing these issues. The Indonesian hospitality sector faces persistently high employee turnover rates due to demanding working conditions, long hours, emotional burdens, and limited career development opportunities. This study used a qualitative descriptive approach with a phenomenological design to capture employees' experiences and perceptions regarding workload, career sustainability, and organizational support. Data were collected through in-depth semi-structured interviews with HR personnel and former hotel employees who voluntarily resigned. The total informant who was interviewed is 7 informants from star-rated international hotel. The informants had work experience ranging from 1.5 to 3 years and represented various operational divisions, including front office, housekeeping, food and beverage services, and guest services. Data were analysed using the Interpretative Phenomenological Analysis. The findings indicate that excessive workload is a key factor driving resignation intentions, characterized by high physical demands, emotional stress, long working hours, and tight shift schedules. These conditions lead to accumulated fatigue, stress, and decreased job satisfaction. Furthermore, limited career advancement opportunities, such as unclear promotion paths and inadequate long-term development programs, further strengthen employees' intentions to leave the organization. The study also revealed that HR strategies such as regular workload evaluations, job rotation, improved shift systems, and enhanced communication between HR and line managers contribute to reducing burnout and lowering intentions to leave.

Item Type:	Thesis (Other)
Uncontrolled Keywords:	Employee turnover intentions, Career advancement, Workload management, HR, Hotel industry
Subjects:	A General Works > AS Academies and learned societies (General) A General Works > AS Academies and learned societies (General)
Divisions:	Faculty of Creative Design and Digital Business (CREABIZ) > Business Management > 61205-(S1) Undergraduate Thesis
Depositing User:	Hammurabi Rahim Pangeran
Date Deposited:	30 Jan 2026 07:17
Last Modified:	30 Jan 2026 07:17
URI:	http://repository.its.ac.id/id/eprint/130508

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