Analisis Usability Aplikasi Mobile Rsuhajisby Menggunakan Metode Usability Testing Dan Mobile Application Rating Scale (MARS)

Putra, Gede Wahyu Dinata (2022) Analisis Usability Aplikasi Mobile Rsuhajisby Menggunakan Metode Usability Testing Dan Mobile Application Rating Scale (MARS). Other thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Sistem informasi yang akurat dan up-to-date merupakan infrastruktur yang sangat kritikal pada proses pengambilan keputusan yang tepat dalam menghadapi suatu bencana seperti pandemi Covid-19. Informasi ketersediaan fasilitas kesehatan seperti ruang ICU, isolasi, dan IGD dalam rumah sakit menjadi sangat kritikal sehingga upaya perawatan dan penyelamatan pasien terwujud secara efektif dan efisien guna mengurangi resiko terjadinya kematian. Dalam memudahkan masyarakat untuk mengakses informasi fasilitas kesehatan rumah sakit, RSU Haji Surabaya mengembangkan aplikasi mobile RSUHAJISBY. Namun, pengguna merasa belum nyaman saat menggunakan aplikasi tersebut sehingga penggunaan aplikasi ini belum optimal. Penelitian ini bertujuan untuk menganalisis usability aplikasi mobile RSUHAJISBY. Penelitian ini dilakukan dengan memberikan 5 skenario task yang akan mewakili seluruh fitur yang ada dalam aplikasi tersebut. Partisipan pada penelitian ini berjumlah 18 orang yang terdiri dari 6 orang berusia 15-29 tahun, 6 orang berusia 30-44 tahun, dan 6 orang berusia 45-59 tahun yang masing-masing terdiri dari 3 partisipan berpengalaman dan 3 partisipan belum berpengalaman dalam menggunakan aplikasi tersebut. Metode yang digunakan dalam penelitian ini meliputi Usability Testing dan Mobile Application Rating Scale (MARS). Hasil penelitian menunjukkan bahwa performansi partisipan dalam menggunakan aplikasi ini masih kurang baik, terutama pada menu pendaftaran online. Variabel independen tingkat usia memiliki pengaruh terhadap variabel dependen task success, time on task, errors, dan efficiency. Sedangkan variabel dependen learnability task success dipengaruhi oleh tingkat usia 30-44 dan 45-59 tahun, dan learnability time on task dipengaruhi oleh tingkat usia 30-44 tahun. Variabel independen tingkat pengalaman memiliki pengaruh terhadap variabel dependen task success, errors, dan efficiency. Sedangkan variabel dependen learnability task success dipengaruhi oleh tingkat sudah pengalaman dan belum pengalaman, dan learnability time on task dipengaruhi oleh tingkat sudah pengalaman. Beberapa permasalahan ditemukan dari hasil kuisioner, dan akan digunakan sebagai dasar untuk membuat rekomendasi perbaikan berupa rancangan UI yang baru. Harapannya, rekomendasi perbaikan tersebut dapat meningkatkan kepuasan pengguna dalam menggunakan layanan RSU Haji Surabaya, sehingga penggunaan rumah sakit umum di Surabaya dapat meningkat.
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An accurate and up-to-date information system is a very critical infrastructure for the right decision-making process in the face of a disaster such as the Covid-19 pandemic. Information on the availability of health facilities such as ICU, isolation, and emergency rooms in hospitals become very critical so that treatment efforts and such conditions are realized effectively and efficiently in order to reduce the risk of death. In making it easier for public to access information on hospital health facilities, RSU Haji Surabaya developed a mobile application called RSUHAJISBY. However, users do not feel comfortable when using the application so that the use of this application is not optimal. This study aims to analyze the usability of the RSUHAJI mobile application. This study was conducted by providing 5 task scenarios that would represent all the feature in the application. Participants in this study are 18 people consisting of 6 people aged 15-29 years old, 6 people aged 30-44 years old and 6 people aged 45-59 years old each consisting of 3 experienced participants and 3 inexperienced participants in using the application. The methods used in this study include Usability Testing and Mobile Application Rating Scale (MARS). With this study, it is hoped that it can increase user satisfaction and service quality of RSUHAJISBY mobile application and provide recommendations of digital health (mHealth) application standards to developers. Results showed that the participants' performance in using this application was still not good, especially on the online registration menu. Age-level independent variables have an influence on the dependent variables of task success, time on task, errors, and efficiency. While the dependent variable learnability task success is influenced by the age level of 30-44 and 45-59 years, and the learnability time on task is influenced by the age level of 30-44 years. Independent variables of experience level have an influence on the dependent variables of task success, errors, and efficiency. While the dependent variable learnability task success is influenced by the level of experience and not experience, and the learnability time on task is influenced by the level of experience. Several problems were found from the results of the questionnaire, and will be used as a basis for making improvement recommendations in the form of a new UI design. It is hoped that these improvement recommendations can increase user satisfaction in using the services of RSU Haji Surabaya, so that the use of public hospitals in Surabaya can increase.

Item Type:	Thesis (Other)
Uncontrolled Keywords:	User Experience, Usability, User Performance, MARS, mHealth, RSUHAJISBY
Subjects:	T Technology > T Technology (General) > T57.5 Data Processing
Divisions:	Faculty of Industrial Technology and Systems Engineering (INDSYS) > Industrial Engineering > 26201-(S1) Undergraduate Thesis
Depositing User:	Mr. Marsudiyana -
Date Deposited:	05 Feb 2026 04:26
Last Modified:	05 Feb 2026 04:26
URI:	http://repository.its.ac.id/id/eprint/132173

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