Al Khanif, Muslim (2025) Pembaruan Kebijakan Disaster Recovery dan Business Continuity Planning (BCP) melalui Perancangan Prosedur Simulasi Zero-Downtime: Studi Kasus Sistem ERP di PT XYZ. Masters thesis, Institut Teknologi Sepuluh Nopember.
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Abstract
Dalam era transformasi digital, teknologi berperan penting dalam mendukung ketahanan energi nasional dan pencapaian tujuan strategis PT XYZ sebagai perusahaan di bidang energi, sehingga diperlukan pengelolaan sistem informasi yang andal dan berkelanjutan. Dalam konteks tersebut, sistem kritikal Enterprise Resource Planning (ERP) yang mengintegrasikan proses bisnis Perusahaan memerlukan jaminan ketersediaan melalui penerapan kebijakan Disaster Recovery (DR) dan Business Continuity Planning (BCP), salah satunya melalui pelaksanaan switchover ke Disaster Recovery Center (DRC). Penelitian ini menggunakan metode Action Research (AR) dengan fase diagnosing, action planning, taking action, evaluating, dan specifying learning untuk mengidentifikasi kendala utama pelaksanaan switchover, merancang prosedur simulasi zero-downtime, serta mengevaluasi hasil implementasinya. Hasil penelitian menunjukkan bahwa faktor method atau proses merupakan sumber kendala terbesar (48%), sementara pelaksanaan simulasi zero-downtime efektif menurunkan kendala keseluruhan proses switchover sebesar 68% dan kendala terkait method sebesar 87,5%. Temuan ini berkontribusi secara praktis dengan merekomendasikan pembaruan kebijakan DR dan BCP melalui penambahan simulasi zero-downtime sebagai kegiatan rutin, sekaligus memberikan kontribusi teoretis berupa penguatan penerapan AR dalam peningkatan keandalan sistem kritikal berbasis ERP.
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In the era of digital transformation, technology plays a crucial role in supporting national energy resilience and achieving the strategic objectives of PT XYZ as an energy company, thereby requiring reliable and sustainable information system management. In this context, the critical Enterprise Resource Planning (ERP) system, which integrates the company’s business processes, requires assured availability through the implementation of Disaster Recovery (DR) and Business Continuity Planning (BCP) policies, including the execution of switchover to the Disaster Recovery Center (DRC). This study employs an Action Research (AR) method comprising the phases of diagnosing, action planning, taking action, evaluating, and specifying learning to identify the main constraints in switchover execution, design a zero-downtime simulation procedure, and evaluate the results of its implementation. The findings indicate that the method or process factor constitutes the largest source of constraints (48%), while the zerodowntime simulation procedure is effective in reducing overall switchover constraints by 68% and method-related constraints by 87.5%. These findings provide practical contributions by recommending the revision of DR and BCP policies through the inclusion of zero-downtime simulations as a routine activity, as well as theoretical contributions by reinforcing the application of AR to enhance the reliability of ERP-based critical systems.
| Item Type: | Thesis (Masters) |
|---|---|
| Uncontrolled Keywords: | erp, disaster recovery, business continuity planning, action research, simulasi zero-downtime, erp, disaster recovery, business continuity planning, action research, zero-downtime simulation |
| Subjects: | T Technology > T Technology (General) > T174.5 Technology--Risk assessment. T Technology > T Technology (General) > T58.5 Information technology. IT--Auditing T Technology > T Technology (General) > T58.64 Information resources management |
| Divisions: | Interdisciplinary School of Management and Technology (SIMT) > 78201-System And Technology Innovation |
| Depositing User: | Muslim Al Khanif |
| Date Deposited: | 08 Apr 2026 02:47 |
| Last Modified: | 08 Apr 2026 02:47 |
| URI: | http://repository.its.ac.id/id/eprint/132771 |
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