Perancangan Tata Kelola Teknologi Informasi Berbasis Cobit 2019: Studi Kasus Di Divisi Information Technology Pt Telkom Indonesia Kota Bandung

Sari, Rindi Kartika (2022) Perancangan Tata Kelola Teknologi Informasi Berbasis Cobit 2019: Studi Kasus Di Divisi Information Technology Pt Telkom Indonesia Kota Bandung. Other thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

PT Telkom Indonesia (Persero) Tbk merupakan Badan Usaha Milik Negara (BUMN) yang bergerak di bidang jasa layanan teknologi informasi dan komunikasi (TIK) dan jaringan telekomunikasi di Indonesia. Dalam rangka menunjang tujuan utama bisnis perusahaan, PT Telkom Indonesia telah menerapkan teknologi informasi (TI) yang secara struktural dikelola dan dijalankan oleh Divisi Information Technology (DIT). Namun, penerapan TI di PT Telkom Indonesia saat ini masih menggunakan kerangka kerja tata kelola TI berbasis COBIT 4. Sedangkan, perubahan di bidang TIK dan pemanfaatannya berkembang sangat cepat. Oleh karena itu, perlu adanya perubahan terhadap tata cara pengelolaan TI agar mampu mengikuti perkembangan pada bidang TIK melalui penggunaan COBIT 2019. Metodologi dalam penelitian ini berdasarkan kerangka kerja COBIT 2019. Dari hasil penelitian, diketahui bahwa tingkat kapabilitas proses TI terpilih dalam penelitian ini yaitu keseluruhan proses dalam domain BAI (BAI01 s/d BAI11) dan domain DSS (DSS01 s/d DSS06) sebagian besar berada pada level 4, artinya perusahaan telah menetapkan tujuan kuantitatif untuk mengukur kinerja dan kualitas proses. Sedangkan, target level yang diharapkan oleh perusahaan sebagian besar berada pada level 3, artinya perusahaan telah melakukan standarisasi proses dalam lingkup organisasi. Keluaran dari penelitian ini berupa rekomendasi perbaikan yang bertujuan untuk mencapai tingkat kapabilitas yang diharapkan dan rancangan tata kelola TI sebagai acuan bagi DIT PT Telkom Indonesia dalam mengelola proses TI yang lebih baik lagi.
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PT Telkom Indonesia (Persero) Tbk is a State-Owned Enterprise engaged in information and communication technology (ICT) services and telecommunications networks in Indonesia. In order to support the company's main business objectives, PT Telkom Indonesia has implemented information technology (IT) which is structurally managed and operated by the Information Technology Division (DIT). However, the current IT implementation at PT Telkom Indonesia still uses the COBIT 4-based IT governance framework. Meanwhile, changes in the field of ICT and its utilization are growing very fast. Therefore, it is also necessary to make changes to the IT management procedures in order to be able to keep up with developments in the ICT field through the the use of COBIT 2019. The methodology in this research is based on COBIT 2019. From the results of this research, it is known that the capability level of the selected IT processes in this study, namely all processes in the BAI domain (BAI01 to BAI11) and the DSS domain (DSS01 to DSS06), are mostly at level 4, meaning that the company has set quantitative objectives to measure the performance and quality of the process. Meanwhile, the target level expected by the company is mostly at level 3, meaning that the company has standardized processes within the scope of the organization. The output of this research is in the form of improvement recommendations that aim to achieve the expected level of capability and IT governance design as a reference for DIT PT Telkom Indonesia in managing better IT processes.

Item Type:	Thesis (Other)
Additional Information:	RSTI 004 Sar p-1 2022
Uncontrolled Keywords:	Tata Kelola TI, COBIT, DIT PT Telkom Indonesia, IT Governance, COBIT, DIT PT Telkom Indonesia
Subjects:	T Technology > T Technology (General) > T58.5 Information technology. IT--Auditing
Divisions:	Faculty of Intelligent Electrical and Informatics Technology (ELECTICS) > Information Technology > 59201-(S1) Undergraduate Thesis
Depositing User:	Mr. Marsudiyana -
Date Deposited:	22 Apr 2026 06:27
Last Modified:	22 Apr 2026 06:27
URI:	http://repository.its.ac.id/id/eprint/132863

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