Analisis Efisiensi Waktu Siklus Proses Bisnis Pengajuan Akta Kelahiran Melalui Klampid Dengan Process Mining

Bestari, Farida Afira (2022) Analisis Efisiensi Waktu Siklus Proses Bisnis Pengajuan Akta Kelahiran Melalui Klampid Dengan Process Mining. Other thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Pemerintah Kota Surabaya terus berupaya meningkatkan kualitas pelayanan publik melalui inovasi teknologi informasi, salah satunya adalah aplikasi KLAMPID yang digunakan untuk pengurusan administrasi kependudukan termasuk akta kelahiran. Meskipun telah diimplementasikan, masih terdapat keluhan dari masyarakat terkait waktu pengurusan yang tidak pasti dan proses yang terkesan lama. Penelitian ini bertujuan untuk menganalisis efisiensi waktu siklus proses bisnis pengajuan akta kelahiran melalui KLAMPID dengan menggunakan metode process mining. Data yang digunakan berupa event log transaksi pengajuan akta kelahiran pada tahun 2021. Hasil penelitian menunjukkan variasi waktu siklus yang signifikan pada setiap tahapan proses. Analisis bottleneck dilakukan untuk mengidentifikasi aktivitas yang menghambat alur proses bisnis. Rekomendasi perbaikan proses disusun berdasarkan hasil analisis untuk meningkatkan efisiensi waktu siklus pelayanan.
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The Surabaya City Government continues to improve the quality of public services through information technology innovation, one of which is the KLAMPID application used for population administration including birth certificates. Although it has been implemented, there are still complaints from the public regarding uncertain processing times and processes that seem to take a long time. This research aims to analyze the cycle time efficiency of the birth certificate application business process through KLAMPID using the process mining method. The data used is the event log of birth certificate application transactions in 2021. The results show significant cycle time variations at each stage of the process. Bottleneck analysis was conducted to identify activities that hinder the business process flow. Process improvement recommendations were compiled based on the analysis results to improve service cycle time efficiency.

Item Type:	Thesis (Other)
Additional Information:	RSSI 006.312 Bes a-1 2022
Uncontrolled Keywords:	Proses bisnis. Klampid. Akta kelahiran. Process mining. Efisiensi waktu siklus. Business process. Klampid. Birth certificate. Process mining. Cycle time efficiency.
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD30.213 Management information systems. Dashboards. Enterprise resource planning.
Divisions:	Faculty of Intelligent Electrical and Informatics Technology (ELECTICS) > Information System > 57201-(S1) Undergraduate Thesis
Depositing User:	Mr. Marsudiyana -
Date Deposited:	04 Jun 2026 02:01
Last Modified:	04 Jun 2026 02:01
URI:	http://repository.its.ac.id/id/eprint/133542

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