Sulistyawati, Sulistyawati (2026) Analisis Penerimaan User Pada Implementasi Sistem Smart Factory Melalui Integrasi Technology Acceptance Model (TAM) Dan Unified Theory Of Acceptance And Use )f Technology (UTAUT) Berbasis SEM-PLS. Masters thesis, Institut Teknologi Sepuluh Nopember.
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Abstract
Perkembangan teknologi dalam era Industri 4.0 telah mendorong perusahaan manufaktur untuk melakukan transformasi digital menuju sistem Smart Factory. Smart Factory merupakan sistem produksi yang memanfaatkan integrasi teknologi, data, dan otomatisasi untuk menciptakan proses kerja yang lebih efisien, presisi, dan adaptif. Namun demikian, keberhasilan implementasi Smart Factory tidak hanya bergantung pada kesiapan infrastruktur teknologi, tetapi juga pada tingkat penerimaan dan perilaku pengguna (user acceptance) terhadap sistem tersebut. Penelitian ini bertujuan untuk menganalisis faktor-faktor yang memengaruhi penerimaan dan penggunaan aktual sistem Smart Factory pada Perusahaan maufakturing kereta api. Model penelitian ini mengintegrasikan dua teori utama, yaitu Technology Acceptance Model (TAM) dan Unified Theory of Acceptance and Use of Technology (UTAUT). Integrasi kedua model ini digunakan untuk menjelaskan hubungan antara persepsi kemudahan penggunaan, persepsi kegunaan, ekspektasi kinerja, ekspektasi usaha, pengaruh sosial, serta dukungan fasilitas terhadap niat perilaku dan perilaku aktual dalam penggunaan sistem Smart Factory.
Penelitian ini menggunakan pendekatan kuantitatif eksplanatori dengan pengumpulan data sepenuhnya melalui kuesioner terstruktur. Seluruh variabel penelitian diukur secara kuantitatif menggunakan skala Likert dan dianalisis menggunakan Structural Equation Modeling berbasis Partial Least Squares (SEM-PLS). Selanjutnya, Importance–Performance Map Analysis (IPMA) digunakan sebagai dasar penyusunan saran dan rekomendasi strategis berdasarkan tingkat kepentingan dan kinerja masing-masing konstruk. Luaran penelitian ini berupa model empiris penerimaan pengguna sistem Smart Factory, hasil pengujian pengaruh antar konstruk laten, serta pemetaan prioritas perbaikan sistem melalui Importance–Performance Map Analysis (IPMA). Hasil analisis tersebut menjadi dasar penyusunan saran dan rekomendasi strategis yang objektif dan aplikatif bagi manajemen PT INKA dalam meningkatkan konsistensi penggunaan dan efektivitas implementasi Smart Factory.
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Technological developments in the industry 4.0 era have encouraged manufacturing companies to undergo digital transformation towards Smart Factory systems. Smart Factory is a production system that utilizes the integration of technology, data, and automation to create more efficient, precise, and adaptive work processes. However, the success of Smart Factory implementation does not only depend on the readiness of technological infrastructure, but also on the level of user acceptance of the system. This study aims to analyze the factors that influence the acceptance and actual use of Smart Factory systems in railway manufacturing companies. This research model integrates two main theories, namely the Technology Acceptance Model (TAM) and the Unified Theory of Acceptance and Use of Technology (UTAUT). The integration of these two models is used to explain the relationship between perceived ease of use, perceived usefulness, performance expectations, effort expectations, social influence, and facility support on behavioral intentions and actual behavior in the use of the Smart Factory system. This study uses an explanatory quantitative approach with data collection conducted entirely through structured questionnaires. All research variables are measured quantitatively using a Likert scale and analyzed using Partial Least Squares-based Structural Equation Modeling (SEM-PLS). Furthermore, Importance–Performance Map Analysis (IPMA) was used as the basis for formulating strategic suggestions and recommendations based on the level of importance and performance of each construct. The outputs of this study are an empirical model of user acceptance of the Smart Factory system, the results of testing the influence between latent constructs, and mapping of system improvement priorities through Importance–Performance Map Analysis (IPMA). The results of this analysis form the basis for the formulation of objective and applicable strategic suggestions and recommendations for PT INKA's management in improving the consistency of use and effectiveness of Smart Factory implementation.
| Item Type: | Thesis (Masters) |
|---|---|
| Uncontrolled Keywords: | Smart Factory, User Acceptance, TAM, UTAU, Sem-PLS, Manufacture, Railways |
| Subjects: | T Technology > T Technology (General) > T58.6 Management information systems |
| Divisions: | Interdisciplinary School of Management and Technology (SIMT) > 61101-Master of Technology Management (MMT) |
| Depositing User: | Sulistyawati Sulistyawati |
| Date Deposited: | 09 Jul 2026 05:22 |
| Last Modified: | 09 Jul 2026 05:22 |
| URI: | http://repository.its.ac.id/id/eprint/134564 |
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