Kusuma, I Putu Wahyu Giri (2026) Analisis Kepuasan Pengguna terhadap Sistem Informasi Akademik Dan Ketarunaan Dengan Model End-User Computing Satisfaction (EUCS). Masters thesis, Institut Teknologi Sepuluh Nopember.
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Abstract
Transformasi digital di pendidikan tinggi mendorong adopsi sistem informasi akademik. Politeknik Kelautan dan Perikanan Jembrana mengimplementasikan Sistem Informasi Akademik dan Ketarunaan (SIKADEK). Waktu muat sistem yang relatif lambat berdasarkan uji GTmetrix, broken link, serta sejumlah tiket helpdesk, namun kepuasan pengguna justru tergolong tinggi, sehingga teridentifikasi adanya objective-subjective quality gap. Penelitian ini menganalisis pengaruh lima dimensi End-User Computing Satisfaction (EUCS) terhadap kepuasan pengguna SIKADEK, serta peran kategori pengguna sebagai variabel moderator. Penelitian dilandasi kerangka teoretis terintegrasi, yaitu DeLone & McLean IS Success Model sebagai grand theory, EUCS sebagai instrumen operasionalisasi, Expectation-Confirmation Theory sebagai kerangka penjelas, dan Task-Technology Fit sebagai justifikasi moderasi. Pendekatan kuantitatif digunakan dengan kuesioner skala Likert terhadap 167 responden, dianalisis menggunakan regresi linear berganda dan Moderated Regression Analysis. Hasil menunjukkan seluruh dimensi EUCS berpengaruh positif dan signifikan, dengan timeliness (B = 0,276) dan ease of use (B = 0,262) paling dominan, serta R² = 0,815. Kategori pengguna memoderasi seluruh hubungan secara signifikan, dengan pola pengaruh yang berbeda antar kelompok sesuai profil tugasnya: content paling kuat bagi Dosen (B = 0,680), sedangkan ease of use dan timeliness menonjol bagi Tenaga Kependidikan. Kesenjangan antara kualitas teknis objektif dan kepuasan subjektif dijelaskan melalui mekanisme konfirmasi ekspektasi. Temuan ini mengindikasikan perlunya pengembangan sistem yang diferensiatif sesuai kebutuhan masing-masing kelompok pengguna.
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Digital transformation in higher education has driven the adoption of academic information systems. The Jembrana Polytechnic of Marine and Fisheries implemented the Academic and Student Affairs Information System (SIKADEK). Objective technical indicators revealed areas for improvement, including a relatively slow loading time based on GTmetrix testing, broken link, and helpdesk tickets; however, user satisfaction was notably high, indicating an objective- subjective quality gap. This study analyzed the influence of the five End-User Computing Satisfaction (EUCS) dimensions on user satisfaction with SIKADEK, and examined the moderating role of user category. The study was grounded in an integrated theoretical framework: the DeLone & McLean IS Success Model as the grand theory, EUCS as the measurement instrument, Expectation-Confirmation Theory as the explanatory framework, and Task-Technology Fit as the justification for moderation. A quantitative approach was applied using a Likert-scale questionnaire with 167 respondents, analyzed through multiple linear regression and Moderated Regression Analysis. The results show that all EUCS dimensions had a positive and significant influence on user satisfaction, with timeliness (B = 0.276) and ease of use (B = 0.262) as the most dominant factors, and R² = 0.815. User category significantly moderated all relationships, with influence patterns differing across groups according to their
| Item Type: | Thesis (Masters) |
|---|---|
| Uncontrolled Keywords: | Kepuasan Pengguna, End-User Computing Satisfaction, DeLone & McLean, Task-Technology Fit, Moderasi, User Satisfaction, End-User Computing Satisfaction, DeLone & McLean Model, Task-Technology Fit, Moderation |
| Subjects: | T Technology > T Technology (General) > T58.5 Information technology. IT--Auditing T Technology > T Technology (General) > T58.6 Management information systems |
| Divisions: | Interdisciplinary School of Management and Technology (SIMT) > 61101-Master of Technology Management (MMT) |
| Depositing User: | I Putu Wahyu Giri Kusuma |
| Date Deposited: | 16 Jul 2026 02:31 |
| Last Modified: | 16 Jul 2026 02:32 |
| URI: | http://repository.its.ac.id/id/eprint/134731 |
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