Evaluasi Keberhasilan Implementasi Sistem Vendor Invoicing Portal (VIP) PT XYZ Menggunakan Model Keberhasilan Sistem Informasi Delone & Mclean

Fitriyah, Lailatul (2026) Evaluasi Keberhasilan Implementasi Sistem Vendor Invoicing Portal (VIP) PT XYZ Menggunakan Model Keberhasilan Sistem Informasi Delone & Mclean. Masters thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Era Revolusi Industri 4.0 mendorong organisasi untuk melakukan transformasi digital guna meningkatkan efisiensi dan kualitas layanan. PT XYZ melalui inisiatif Digital Moonshots mengimplementasikan sistem pembayaran terpusat berbasis digital yaitu Vendor Invoicing Portal (VIP) pada tahun 2024. Sistem ini digunakan oleh penyedia barang dan jasa untuk mengajukan tagihan serta mengelola faktur secara daring. Meskipun demikian, dalam implementasinya masih ditemukan berbagai kendala yang berpotensi memengaruhi efektivitas sistem dan kepuasan pengguna.Penelitian ini bertujuan untuk mengevaluasi kesuksesan implementasi sistem VIP menggunakan Information System Success Model dari DeLone dan McLean, dengan menambahkan variabel trust dan perceived of risk untuk memperkaya model evaluasi dalam konteks sistem transaksi digital. Model penelitian mencakup delapan konstruk utama yaitu system quality, information quality, service quality, perceived of risk, trust, intention to use, user satisfaction, dan net benefit. Penelitian ini menggunakan pendekatan kuantitatif dengan instrumen kuesioner yang disebarkan kepada pengguna internal dan eksternal sistem VIP. Analisis data dilakukan menggunakan metode Partial Least Square–Structural Equation Modeling (PLS-SEM). Hasil penelitian menunjukkan bahwa trust berpengaruh signifikan terhadap intention to use, sedangkan system quality, information quality, service quality, dan perceived of risk tidak berpengaruh signifikan terhadap niat penggunaan. Temuan ini mengindikasikan bahwa dalam sistem yang bersifat mandatori atau keharusan sebagai bagaian dari sebuah proses bisnis perusahaan, kepercayaan terhadap keamanan dan keandalan sistem menjadi faktor utama yang mendorong penggunaan. Selain itu, service quality berpengaruh signifikan terhadap user satisfaction, sedangkan intention to use dan user satisfaction berpengaruh signifikan terhadap net benefit. Hasil ini menunjukkan bahwa manfaat sistem VIP terutama diperoleh melalui pengalaman penggunaan yang positif serta tingkat kepuasan pengguna. Penelitian ini memberikan kontribusi empiris terhadap pengembangan model kesuksesan sistem informasi dalam konteks sistem pembayaran digital serta memberikan rekomendasi strategis bagi peningkatan kualitas layanan dan efektivitas implementasi sistem VIP di PT XYZ.
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The Era of the Fourth Industrial Revolution encourages organizations to undergo digital transformation to improve efficiency and service quality. PT XYZ, through the Digital Moonshots initiative, is implementing a centralized digital payment system called the Vendor Invoicing Portal (VIP) in 2024. This system is used by suppliers of goods and services to submit invoices and manage bills online. However, in its implementation, various obstacles are still found that have the potential to affect the system's effectiveness and user satisfaction. This research aims to evaluate the success of the VIP system implementation using the Information System Success Model by DeLone and McLean, by adding the variables of trust and Perceived of Risk to enrich the evaluation model in the context of digital transaction systems. The research model includes eight main constructs: system quality, information quality, service quality, perceived of risk, trust, intention to use, user satisfaction, and net benefit. This research uses a quantitative approach with a questionnaire instrument distributed to internal and external users of the VIP system. Data analysis is conducted using the Partial Least Square–Structural Equation Modeling (PLS-SEM) method. The research results show that trust has a significant effect on the intention to use, while system quality, information quality, service quality, and perceived of risk do not have a significant effect on the intention to use. These findings indicate that in systems that are mandatory or required as part of a company's business process, trust in the security and reliability of the system becomes the main factor driving usage. In addition, service quality significantly affects user satisfaction, while intention to use and user satisfaction significantly affect net benefit. These results indicate that the benefits of the VIP system are primarily obtained thru a positive user experience and a high level of user satisfaction. This research provides empirical contributions to the development of information system success models in the context of digital payment systems and offers strategic recommendations for improving service quality and the effectiveness of VIP system implementation at PT XYZ.

Item Type:	Thesis (Masters)
Uncontrolled Keywords:	DeLone & McLean Model, Trust, Perceived of Risk, Vendor Invoicing Portal, Evaluasi Sistem Informasi, PLS-SEM ================================================================================================================================= DeLone & McLean Model, Trust, Perceived of Risk, Vendor Invoicing Portal, Information System Evaluation, PLS-SEM
Subjects:	T Technology > T Technology (General) > T58.6 Management information systems
Divisions:	Interdisciplinary School of Management and Technology (SIMT) > 61101-Master of Technology Management (MMT)
Depositing User:	Lailatul Fitriyah
Date Deposited:	27 Jul 2026 06:38
Last Modified:	27 Jul 2026 06:38
URI:	http://repository.its.ac.id/id/eprint/137747

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