Model Manajemen Portofolio Teknologi Informasi yang Mempertimbangkan Kesiapan Individu untuk Berubah Guna Meningkatkan Realisasi Nilai

Syafega, Auzan Taqi (2026) Model Manajemen Portofolio Teknologi Informasi yang Mempertimbangkan Kesiapan Individu untuk Berubah Guna Meningkatkan Realisasi Nilai. Masters thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Tantangan transformasi digital pada lanskap bisnis modern memaksa organisasi untuk mengalokasikan investasi teknologi informasi berskala besar yang dikelola melalui disiplin Manajemen Portofolio Teknologi Informasi (Information Technology Portfolio Management / ITPM) guna menyelaraskan sumber daya dengan tujuan strategis. Meskipun urgensi investasi tinggi, realitas menunjukkan banyak inisiatif proyek mengalami kegagalan adopsi akibat pendekatan manajemen portofolio yang terisolasi dan belum mengintegrasikan penilaian perilaku dan kesiapan individu secara formal ke dalam keputusan prioritas. Penelitian ini bertujuan mengembangkan model ITPM terintegrasi yang menjembatani kesenjangan antara domain portofolio makro dan kesiapan perilaku mikro. Penelitian dilaksanakan menggunakan pendekatan kualitatif dengan strategi Constructivist Grounded Theory, melibatkan wawancara mendalam terhadap lima informan dari dua organisasi berbeda (perusahaan manufaktur swasta dan instansi pemerintahan). Analisis data melalui tiga tahap pengkodean (Open, Axial, dan Selective Coding) berbantuan ATLAS.ti menghasilkan temuan bahwa faktor kunci kesiapan individu terdiri atas Kapabilitas Sumber Daya, Faktor Psikologis, dan kerangka ADKAR, yang diperluas oleh dua temuan baru, yaitu Penugasan Peran Proyek (Project Role Assignment) dan Restrukturisasi Peran Paksa (Imposed Role Restructuring). Mekanisme integrasi difasilitasi melalui Mekanisme Intervensi yang mencakup Gerbang Keputusan, Penyesuaian Profil Risiko, dan Intervensi Matriks Portofolio. Penelitian ini menghasilkan teori substantif awal berupa Model MATRIK yang dirumuskan sebagai proposisi teoretis untuk pengujian lanjutan, yang mengonfirmasi bahwa realisasi nilai investasi TI secara utuh merupakan hasil sinergi kausal antara tata kelola makro dan kesiapan mikro, yang dimoderasi secara dinamis oleh mekanisme intervensi. Model ini diharapkan memberikan panduan operasional bagi organisasi untuk memitigasi risiko resistensi pengguna sejak fase perencanaan awal, sehingga mampu mengamankan realisasi nilai investasi TI secara keseluruhan.
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The challenges of digital transformation in the modern business landscape are forcing organizations to allocate large-scale information technology investments, managed through the discipline of Information Technology Portfolio Management (ITPM), to align resources with strategic objectives. Despite the high urgency of these investments, reality shows that many project initiatives fail to gain traction due to an isolated portfolio management approach that has not formally integrated assessments of individual behavior and readiness into prioritization decisions. This study aims to develop an integrated ITPM model that bridges the gap between the macro portfolio domain and micro behavioral readiness. The research was conducted using a qualitative approach with a Constructivist Grounded Theory strategy, involving in-depth interviews with five informants from two different organizations (a private manufacturing company and a government agency). Data analysis was performed through three coding stages (Open, Axial, and Selective Coding) using ATLAS.ti. This yielded findings that the key factors of individual readiness consist of Resource Capabilities, Psychological Factors, and the ADKAR framework, which were expanded by two new findings: Project Role Assignment and Imposed Role Restructuring. The integration mechanism is facilitated through Intervention Mechanisms that include Decision Gates, Risk Profile Adjustment, and Portfolio Matrix Interventions. This research produced an initial substantive theory in the form of the MATRIK Model, formulated as a theoretical proposition for further testing, which confirms that the full realization of IT investment value is the result of a causal synergy between macro governance and micro readiness, dynamically moderated by intervention mechanisms. This model is expected to provide operational guidance for organizations to mitigate the risk of user resistance from the early planning phase, thereby ensuring the full realization of IT investment value.

Item Type:	Thesis (Masters)
Uncontrolled Keywords:	Grounded Theory, Kesiapan Individu, Manajemen Portofolio Teknologi Informasi, Model MATRIK, Realisasi Nilai, Individual Readiness, Information Technology Portfolio Management, the MATRIK Model, Value Realization.
Subjects:	T Technology > T Technology (General) > T58.6 Management information systems
Divisions:	Faculty of Intelligent Electrical and Informatics Technology (ELECTICS) > Information System > 59101-(S2) Master Thesis
Depositing User:	Auzan Taqi Syafega
Date Deposited:	28 Jul 2026 01:03
Last Modified:	28 Jul 2026 01:03
URI:	http://repository.its.ac.id/id/eprint/138249

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