Penyusunan Portofolio Aplikasi Berbasis Strategi Bisnis Dan Proses Bisnis (Studi Kasus: Rumah Sakit Islam Surabaya A. Yani)

Mufidah, Belva Rizki (2026) Penyusunan Portofolio Aplikasi Berbasis Strategi Bisnis Dan Proses Bisnis (Studi Kasus: Rumah Sakit Islam Surabaya A. Yani). Masters thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Transformasi digital meningkatkan jumlah dan kompleksitas aplikasi rumah sakit. Di Rumah Sakit Islam Surabaya A. Yani, sebagian fitur belum sesuai kebutuhan, beberapa aktivitas masih dilakukan secara manual, dan fungsi terkait tersebar pada sejumlah sistem. Kondisi ini memerlukan portofolio aplikasi yang menghubungkan kebutuhan operasional dengan strategi rumah sakit. Penelitian ini bertujuan menyusun portofolio aplikasi yang selaras dengan strategi dan proses bisnis melalui studi kasus, studi dokumen, dan wawancara. Strategi bisnis diturunkan menjadi tujuan bisnis, Critical Success Factor (CSF), measurement, dan IS need untuk mengidentifikasi aplikasi masa depan, sedangkan proses bisnis ditelusuri untuk mengidentifikasi aplikasi saat ini. Kedua daftar digabungkan, ditetapkan statusnya, diklasifikasikan menggunakan McFarlan Strategic Grid, dan divalidasi melalui traceability matrix. Hasil penelitian mencakup 15 aplikasi saat ini dan delapan aplikasi masa depan. Dari 128 kandidat berdasarkan IS need, 20 telah didukung aplikasi saat ini dan 108 lainnya dikelompokkan menjadi delapan aplikasi. Dua aplikasi saat ini berstatus Satisfactory dan 13 Needs Improvement, sedangkan lima aplikasi masa depan berstatus Planned System dan tiga Potential System. Klasifikasi McFarlan menghasilkan tujuh aplikasi Strategic, 10 Key Operational, tiga Support, dan tiga High Potential. Seluruh 23 aplikasi dapat ditelusuri ke proses bisnis atau kebutuhan strategis.
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Digital transformation has increased both the number and complexity of hospital applications. At A. Yani Islamic Hospital in Surabaya, some features do not yet meet the hospital’s needs, certain activities are still performed manually, and related functions are scattered across multiple systems. This situation calls for an application portfolio that aligns operational needs with the hospital’s strategy. This study aims to develop an application portfolio that aligns with the hospital’s strategy and business processes through case studies, document reviews, and interviews. Business strategies are broken down into business objectives, Critical Success Factors (CSFs), metrics, and IS needs to identify future applications, while business processes are mapped to identify current applications. The two lists are combined, their statuses determined, classified using the McFarlan Strategic Grid, and validated through a traceability matrix. The research results include 15 current applications and eight future applications. Of the 128 candidates based on IS needs, 20 are supported by current applications, and the remaining 108 are grouped into eight applications. Two current applications have a “Satisfactory” status and 13 have a “Needs Improvement” status, while five future applications have a “Planned System” status and three have a “Potential System” status. The McFarlan classification resulted in seven “Strategic” applications, 10 “Key Operational” applications, three “Support” applications, and three “High Potential” applications. All 23 applications can be traced back to business processes or strategic needs.

Item Type:	Thesis (Masters)
Uncontrolled Keywords:	Strategi Bisnis, Proses Bisnis, Portofolio Aplikasi, McFarlan Strategic Grid, Business Strategy, Business Process, Application Portfolio
Subjects:	T Technology > T Technology (General) > T58.6 Management information systems
Divisions:	Faculty of Intelligent Electrical and Informatics Technology (ELECTICS) > Information System > 59101-(S2) Master Thesis
Depositing User:	Belva Rizki Mufidah
Date Deposited:	29 Jul 2026 01:31
Last Modified:	29 Jul 2026 01:31
URI:	http://repository.its.ac.id/id/eprint/139353

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