Kamila, Imtyaaz Achsanul (2026) Pengembangan dan Analisis Strategi SI/TI Menggunakan Strategic Alignment Model dan Strategic Alignment Maturity Model (Studi Kasus Rumah Sakit Islam A. Yani). Masters thesis, Institut Teknologi Sepuluh Nopember.
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Abstract
Penyelarasan strategi Sistem Informasi dan Teknologi Informasi (SI/TI) dengan strategi bisnis merupakan faktor penting dalam meningkatkan efektivitas operasional rumah sakit. Namun, pada praktiknya integrasi SI/TI sering belum sepenuhnya selaras dengan proses bisnis sehingga belum optimal dalam mendukung peningkatan kualitas layanan. Penelitian ini bertujuan merumuskan strategi SI/TI yang selaras dengan tujuan bisnis Rumah Sakit Islam Surabaya - A. Yani dan mendukung transformasi digital berkelanjutan. Metode penelitian yang digunakan adalah pendekatan kualitatif dan kuantitatif dengan mengintegrasikan Strategic Alignment Maturity Model (SAMM) dan Strategic Alignment Model (SAM). Data dikumpulkan melalui wawancara dan kuesioner, kemudian dianalisis menggunakan metode SWOT dan Critical Success Factor (CSF). SAMM digunakan untuk mengukur tingkat kematangan penyelarasan SI/TI, sedangkan SAM digunakan untuk menentukan arah strategi SI/TI. Hasil penelitian menunjukkan bahwa rumah sakit berada pada Level 4 yaitu Improve/Manage Process dan masih terdapat beberapa atribut pada dimensi komunikasi, kemitraan, serta kompetensi dan nilai yang memerlukan peningkatan. Berdasarkan hasil analisis tersebut, disusun strategi SI/TI yang selaras dengan rencana strategi rumah sakit, meliputi strategi TI, inisiatif TI, dan peta strategi. Strategi yang diusulkan diharapkan dapat meningkatkan keselarasan bisnis dan SI/TI serta mendukung transformasi digital dan peningkatan kualitas pelayanan di Rumah Sakit Islam Surabaya A. Yani.
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The alignment of Information Systems and Information Technology (IS/IT) strategy with business strategy is an important factor in improving hospital operational effectiveness. However, in practice, IS/IT integration is often not fully aligned with business processes, resulting in suboptimal support for service quality improvement. This study aims to formulate an IS/IT strategy that aligns with the business objectives of Rumah Sakit Islam Surabaya - A. Yani and supports sustainable digital transformation. The research employs a mixed-method approach by integrating the Strategic Alignment Maturity Model (SAMM) and the Strategic Alignment Model (SAM). Data were collected through interviews and questionnaires, then analyzed using SWOT and Critical Success Factor (CSF) methods. SAMM is used to assess the current level of IS/IT alignment maturity, while SAM is applied to determine the appropriate IS/IT strategic direction. The results of the study indicate that the hospital is at Level 4, namely “Improve/Manage Process,” and that there are still several attributes within the dimensions of communication, partnership, and competence and values that require improvement. Based on these analysis results, an IS/IT strategy was developed that aligns with the hospital’s strategic plan, encompassing IT strategies, IT initiatives, and a strategy map. The proposed strategy is expected to enhance alignment between business operations and IS/IT, as well as support digital transformation and improve service quality at the A. Yani Islamic Hospital in Surabaya.
| Item Type: | Thesis (Masters) |
|---|---|
| Uncontrolled Keywords: | Penyelarasan Strategi, Rumah Sakit, SAM, SAMM, Strategy Alignment, SAM, SAMM, Hospital |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD30.28 Planning. Business planning. Strategic planning. T Technology > T Technology (General) > T58.6 Management information systems |
| Divisions: | Faculty of Intelligent Electrical and Informatics Technology (ELECTICS) > Information System > 59101-(S2) Master Thesis |
| Depositing User: | Imtyaaz Achsanul Kamila |
| Date Deposited: | 29 Jul 2026 06:20 |
| Last Modified: | 29 Jul 2026 06:20 |
| URI: | http://repository.its.ac.id/id/eprint/139397 |
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