Larasati, Ananda Fortuna (2026) Pengaruh Invasi Teknologi dalam Komunikasi Kerja melalui WhatsApp terhadap Persepsi Kegagalan Kognitif pada Pekerja Formal White-Collar di Indonesia. Other thesis, Institut Teknologi Sepuluh Nopember.
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Abstract
Penggunaan WhatsApp sebagai media komunikasi kerja memberikan kemudahan koordinasi, tetapi juga semakin mengaburkan batas antara pekerjaan dan kehidupan pribadi. Keterhubungan yang terus berlangsung dapat berkembang menjadi techno-invasion dan tuntutan komunikasi yang selalu aktif, kemudian menguras energi pekerja serta memengaruhi fungsi kognitif sehari-hari. Penelitian ini bertujuan untuk menganalisis pengaruh faktor penerimaan teknologi, techno-invasion, dan behavioural intention terhadap terbentuknya Always-on Commuication Demands (AOCD), serta dampaknya terhadap fatigue dan Perceived Cognitive Failure (PCF), dengan After-Hours Boundary Norms (AHBN) sebagai variabel moderasi. Penelitian menggunakan pendekatan kuantitatif eksplanatori dengan desain survei cross-sectional. Data diperoleh dari 364 pekerja formal white-collar pengguna WhatsApp untuk komunikasi kerja dan dianalisis menggunakan PLS-SEM melalui SmartPLS 4. Hasil penelitian menunjukkan bahwa Perceived Ease of Use berpengaruh positif terhadap Perceived Usefulness dan Behavioural Intention, sedangkan Perceived Usefulness juga berpengaruh positif terhadap Behavioural Intention. Techno-Ivnasion dan Behavioural Intention berpengaruh positif terhadap AOCD, sementara AOCD berpengaruh positif terhadap fatigue. Fatigue selanjutnya berpengaruh positif terhadap PCF. Pengaruh langsung AOCD terhadap PCF tidak signifikan, tetapi pengaruh tidak langsung melalui fatigue terbukti signifikan, sehingga fatigue menjadi mekanisme penting dalam menjelaskan bagaimana tuntutan komunikasi yang terus berlangusng berhubungan dengan persepsi kegagalan kognitif. Sementara itu, AHBN tidak terbukti memoderasi hubungan antara AOCD dan fatigue. Temuan ini menunjukkan bahwa manfaat dan kemudahan teknologi dapat mendorong keberlanjutan penggunaan, tetapi sisi invasif teknologi menjadi jalur penting yang membentuk tekanan komunikasi dan kelelahan pekerjaan.
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The use of WhatsApp as a work communication tool enables easy coordination, but it also further blurs the line between work and personal life. This constant connectivity can escalate into techno-invasion and the demand for always-on communication, which in turn drains workers’ energy and affects their daily cognitive functioning. This study aims to analyze the influence of technology acceptance, techno-invasion, and behavioral intention on the formation of Always-on Communication Demands (AOCD), as well as their impact on fatigue and Perceived Cognitive Failure (PCF), with After-Hours Boundary Norms (AHBN) serving as moderating variable. The study adopted an explanatory quantitative approach with a cross-sectional survey design. Data were collected from 364 formal white-collar workers using PLS-SEM via SmartPLS 4. The results indicate that Perceived Ease of Use has a positive effect on Perceived Usefulness and Behavioral Intention, while Perceived Usefulness also has a positive effect on Behavioral Intention. Techno-Invasion and Behavioral Intention have a positive effect on AOCD, while AOCD has a positive effect on fatigue. Fatigue, in turn, has a positive effect on PCF. The direct effect of ACD on PCF is not significant, but the indirect effect via fatigue is significant, making fatigue a key mechanism in explaining how ongoing communication demands are related to the perceived of cognitive failure. Meanwhile AHBN was not found to moderate the relationship between AOCD and fatigue. These findings suggest that the benefits and convenience of technology serves as a key pathway that shapes communication pressure and work-related fatigue.
| Item Type: | Thesis (Other) |
|---|---|
| Uncontrolled Keywords: | Techno-Invasion, Perceived Cognitive Failure, Always-on Communication Demands. After-Hours Boundary Norms, Pekerja Formal, PLS-SEM |
| Subjects: | H Social Sciences > HM Sociology > HM742 Online social networks. H Social Sciences > HQ The family. Marriage. Woman > HQ2042 life style T Technology > T Technology (General) > T58.6 Management information systems |
| Divisions: | Faculty of Industrial Technology > Industrial Engineering > 26201-(S1) Undergraduate Thesis |
| Depositing User: | Ananda Fortuna Larasati |
| Date Deposited: | 01 Aug 2026 01:48 |
| Last Modified: | 01 Aug 2026 01:48 |
| URI: | http://repository.its.ac.id/id/eprint/140681 |
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