Peran Kecerdasan Emosional Pemimpin Berbasis Animal Spirits: Studi Fenomenologi Pada Pengambilan Keputusan Investasi TI

Handayani, Merry Dwi (2026) Peran Kecerdasan Emosional Pemimpin Berbasis Animal Spirits: Studi Fenomenologi Pada Pengambilan Keputusan Investasi TI. Other thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Investasi teknologi informasi (TI) merupakan keputusan strategis yang kompleks dan penuh ketidakpastian. Meskipun metode evaluasi rasional seperti cost-benefit analysis tersedia, keputusan investasi TI sering dipengaruhi oleh faktor psikologis yang tidak rasional, yang dikenal sebagai animal spirits. Penelitian sebelumnya menunjukkan bahwa pemimpin dengan emotional intelligence (EI) tinggi menghasilkan keputusan berkualitas lebih baik, namun mekanisme bagaimana EI mengendalikan animal spirits masih belum terpahami secara menyeluruh. Penelitian ini bertujuan mengidentifikasi manifestasi animal spirits dalam keputusan investasi TI, menganalisis mekanisme EI dalam mengendalikan pengaruhnya, membandingkan kualitas keputusan antara pemimpin ber-EI tinggi dan rendah, merumuskan strategi praktis untuk mengontrol bias emosional, serta mengeksplorasi hubungan kualitas keputusan dengan keberhasilan implementasi investasi TI. Penelitian ini menggunakan pendekatan kualitatif dengan metode fenomenologi, melibatkan 3 informan yang dipilih secara purposive dari berbagai industri di Surabaya dan sekitarnya. Data dikumpulkan melalui wawancara semi-terstruktur dan review dokumentasi proyek, kemudian dianalisis menggunakan spiral analytic dengan coding framework berdasarkan 3 dimensi animal spirits (confidence, stories, money illusion), 4 dimensi emotional intelligence, dan 6 elemen kualitas keputusan, serta divalidasi melalui triangulasi konvergensi, komplementaritas, dan divergensi. Hasil penelitian diharapkan memberikan wawasan bagi pemimpin dan organisasi untuk meningkatkan kesadaran tentang pengaruh animal spirits dalam keputusan investasi TI, mengembangkan emotional intelligence sebagai kompetensi kritis dalam pengambilan keputusan strategis, serta menerapkan proses pengambilan keputusan yang melibatkan self-reflection, validasi data, dan collaborative dialogue untuk menghasilkan keputusan investasi TI yang lebih rasional, berkelanjutan, dan value-creating.
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Information technology (IT) investment is a complex strategic decision characterized by a high level of uncertainty. Although rational evaluation methods such as cost–benefit analysis are available, IT investment decisions are often influenced by irrational psychological factors known as animal spirits. Previous studies indicate that leaders with high emotional intelligence (EI) produce higher-quality decisions; however, the mechanisms through which EI regulates or controls animal spirits are not yet fully understood. This study aims to identify the manifestations of animal spirits in IT investment decisions, analyze the mechanisms through which EI moderates their influence, compare decision quality between leaders with high and low EI, formulate practical strategies to control emotional bias, and explore the relationship between decision quality and successful IT investment implementation. This research adopts a qualitative approach using a phenomenological method, involving three informants selected purposively from various industries in Surabaya and its surrounding areas. Data were collected through semi-structured interviews and project documentation reviews, then analyzed using a spiral analytic approach with a coding framework based on three dimensions of animal spirits (confidence, stories, and money illusion), four dimensions of emotional intelligence, and six elements of decision quality, validated through triangulation involving convergence, complementarity, and divergence. The findings are expected to provide insights for leaders and organizations to increase awareness of the influence of animal spirits on IT investment decisions, develop emotional intelligence as a critical competency in strategic decision-making, and implement decision-making processes that incorporate self-reflection, data validation, and collaborative dialogue resulting in IT investment decisions that are more rational, sustainable, and value-creating.

Item Type:	Thesis (Other)
Uncontrolled Keywords:	Animal Spirits, Emotional Intelligence, Keputusan Investasi TI, Kualitas Keputusan, Fenomenologi, Kepemimpinan, Animal Spirits, Emotional Intelligence, IT Investment Decision, Decision Quality, Phenomenology, Leadership
Subjects:	T Technology > T Technology (General) > T58.6 Management information systems
Divisions:	Faculty of Intelligent Electrical and Informatics Technology (ELECTICS) > Information System > 57201-(S1) Undergraduate Thesis
Depositing User:	Merry Dwi Handayani
Date Deposited:	01 Aug 2026 02:39
Last Modified:	01 Aug 2026 02:39
URI:	http://repository.its.ac.id/id/eprint/141235

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