Rekomendasi Perbaikan Komponen Waktu Tempuh Bus Trans Semanggi Berdasarkan Perceived Travel Time

Andriansari, Jennita Aulia (2026) Rekomendasi Perbaikan Komponen Waktu Tempuh Bus Trans Semanggi Berdasarkan Perceived Travel Time. Other thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Kualitas layanan transportasi publik tidak hanya ditentukan oleh waktu perjalanan aktual, tetapi juga oleh bagaimana pengguna mempersepsikan waktu yang mereka alami selama perjalanan. Waktu yang dipersepsikan (perceived travel time) dapat memengaruhi penilaian pengguna terhadap keandalan dan kenyamanan layanan, sehingga pemahaman terhadap faktor-faktor pembentuknya menjadi penting sebagai dasar penyusunan strategi peningkatan layanan. Penelitian ini bertujuan untuk menentukan rekomendasi perbaikan komponen waktu perjalanan Bus Trans Semanggi berdasarkan faktor-faktor yang memengaruhi perceived travel time. Penelitian menggunakan pendekatan kuantitatif dengan dukungan triangulasi antara statistik deskriptif, kajian literatur, dan wawancara pengguna. Data primer dikumpulkan melalui intercept survey terhadap 150 pengguna Trans Semanggi rute Kejawan Putih Tambak–UNESA, dianalisis menggunakan uji wilcoxon, regresi linier berganda, dan triangulasi. Hasil penelitian menunjukkan bahwa terdapat perbedaan signifikan antara waktu aktual dan waktu yang dipersepsikan pengguna. Pada waiting time, pengguna cenderung mengalami over-perception, sedangkan pada in-vehicle time cenderung mengalami under-perception. Persepsi waktu menunggu dipengaruhi secara signifikan oleh waktu perjalanan dan keterlambatan keberangkatan, sedangkan persepsi waktu di dalam kendaraan dipengaruhi oleh tingkat pendapatan, tingkat kemacetan, kepenuhan isi bus, dan keterlambatan keberangkatan, dengan model masing-masing menjelaskan 45,6% dan 42,2% variasi persepsi. Berdasarkan hasil triangulasi, dirumuskan empat rekomendasi utama, meliputi pengembangan real-time transit information, peningkatan keandalan waktu perjalanan, optimalisasi layanan pada periode peak, serta penjagaan keterjangkauan tarif seiring peningkatan reliabilitas. Rekomendasi tersebut diharapkan dapat meningkatkan kualitas layanan Trans Semanggi sekaligus mengelola persepsi waktu perjalanan yang dirasakan pengguna.
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The quality of public transport service is determined not only by actual travel time but also by how users perceive the time they experience during a trip. Perceived travel time can shape user’s judgment of service reliability and comfort, making it important to understand the factors behind it as a basis for service improvement strategies. This study aims to formulate recommendations for improving the travel time components of Trans Semanggi Bus based on the factors influencing perceived travel time. A quantitative approach was employed, supported by triangulation of descriptive statistics, literature review, and user interviews. Primary data were collected through an intercept survey of 150 Trans Semanggi users on the Kejawan Putih Tambak–UNESA route, analyzed using wilcoxon test, multiple linear regression, and descriptive statistics. The results show a significant difference between actual and perceived travel time. Users tend to over-perceive waiting time, while under-perceiving in-vehicle time. Perceived waiting time is significantly influenced by travel period and departure delay, while perceived in-vehicle time is influenced by income level, traffic congestion, bus occupancy, and departure delay, with the two models explaining 45.6% and 42.2% of the variance, respectively. Based on the triangulation results, four key recommendations were formulated, including improving real-time transit information, improving travel time reliability, optimizing service during peak periods, and maintaining fare affordability alongside improved reliability. These recommendations are expected to enhance the service quality of Trans Semanggi while managing users perceived travel time.

Item Type:	Thesis (Other)
Uncontrolled Keywords:	Perceived Travel Time, Bus Rapid Transit, Trans Semanggi, Waktu Perjalanan, Regresi Linier Berganda, Travel time, multiple linear regression.
Subjects:	H Social Sciences > HE Transportation and Communications > HE311.I4 Urban transportation
Divisions:	Faculty of Civil, Planning, and Geo Engineering (CIVPLAN) > Regional & Urban Planning > 35201-(S1) Undergraduate Thesis
Depositing User:	Jennita Aulia Andriansari
Date Deposited:	01 Aug 2026 07:03
Last Modified:	01 Aug 2026 07:03
URI:	http://repository.its.ac.id/id/eprint/141654

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