Analisis Kantuk dan Kelelahan Kerja Multidimensional Kurir Pengantar Paket di PT Pos Indonesia (Persero) Cabang Surabaya

Yahya, Afifah (2026) Analisis Kantuk dan Kelelahan Kerja Multidimensional Kurir Pengantar Paket di PT Pos Indonesia (Persero) Cabang Surabaya. Other thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Pertumbuhan pada sektor e-commerce menyebabkan permintaan pengiriman paket meningkat, dan berpotensi meningkatkan beban kerja pada kurir pengantar paket. Kurir paket yang bekerja di PT Pos Indonesia (Persero) cabang Surabaya melakukan aktivitas pengantaran selama 6 – 8 jam per harinya dengan rata-rata antaran sebanyak 96 paket tanpa jadwal istirahat terstruktur. Kondisi tersebut berpotensi menyebabkan kurir paket mengalami kantuk dan kelelahan kerja yang dapat menurunkan kewaspadaan ketika berkendara. Penelitian ini dilakukan untuk menganalisis tingkat kantuk dan kelelahan kerja multidimensional pada 30 kurir paket di PT Pos Indonesia (Persero) cabang Surabaya. Pengukuran kantuk dilakukan menggunakan Karolinska Sleepiness Scale (KSS) setiap dua jam sekali selama aktivitas kerja, sedangkan pengukuran kelelahan kerja dilakukan menggunakan instrumen adaptasi Swedish Occupational Fatigue Inventory (SOFI). Hasil penelitian menunjukkan bahwa rata-rata skor KSS mengalami peningkatan dari 2,93 pada awal pengukuran menjadi 4,53 pada jam kerja ke-6, dengan sebesar 17% responden mencapai tingkat kantuk yang berpotensi membahayakan. Skor KSS mengalami sedikit penurunan pada jam kerja ke-8 yang bertepatan dengan adanya jeda aktivitas kerja di waktu petang. Hasil pengukuran kelelahan kerja menggunakan SOFI menunjukkan bahwa dimensi kelelahan kerja yang dominan dirasakan oleh kurir paket adalah kekurangan energi dengan rata-rata 2,68, diikuti oleh dimensi mengerahkan tenaga fisik sebesar 2,37. Secara keseluruhan, tingkat kelelahan berada pada kategori sedang dengan rata-rata 2,20. Faktor yang paling tinggi dipersepsikan sebagai faktor yang berkontribusi pada kelelahan kerja merupakan sistem gaji berbasis komisi dan tuntutan untuk bekerja secara cepat. Hasil penelitian menunjukkan bahwa kantuk meningkat selama aktivitas kerja, disertai kelelahan bersifat kekurangan energi dan fisik, dan diperkuat oleh karakteristik sistem kerja. Oleh karena itu, rekomendasi perbaikan disusun berdasarkan hasil penelitian dengan melakukan pemeriksaan kelayakan kerja, pengalokasian waktu istirahat, evaluasi distribusi beban kerja, penetapan target pengiriman berdasarkan pengukuran kerja, dan pengembangan sistem insentif berbasis kinerja, kualitas, dan keselamatan kerja. Hasil dari penelitian diharapkan dapat menjadi dasar bagi perusahaan untuk mengembangkan sistem kerja yang lebih aman bagi kurir paket, serta dapat memberikan kontribusi akademik pada pengembangan kajian ilmu Ergonomi dan Kesehatan dan Keselamatan Kerja (K3).
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Growth in the e-commerce sector has led to an increase in demand for package delivery, which has the potential to increase the workload on package delivery couriers. Parcel couriers working at PT Pos Indonesia (Persero)’s Surabaya branch spend 6–8 hours per day making deliveries, handling an average of 96 packages without a structured break schedule. These conditions may cause couriers to experience drowsiness and work-related fatigue, which can reduce their alertness while driving. This study was conducted to analyze the levels of drowsiness and multidimensional work-related fatigue among 30 package delivery couriers at the Surabaya branch of PT Pos Indonesia (Persero). Drowsiness was measured using the Karolinska Sleepiness Scale (KSS) every two hours during work hours, while work-related fatigue was measured using an adapted version of the Swedish Occupational Fatigue Inventory (SOFI). The results showed that the average KSS score increased from 2.93 at the start of the measurement to 4.53 by the sixth hour of work, with 17% of respondents reaching a level of drowsiness that could be potentially hazardous. The KSS score decreased slightly by the eighth hour of work, which coincided with a break in the afternoon. The results of work fatigue measurements using the SOFI scale indicate that the dominant dimension of work fatigue experienced by package
couriers is lack of energy, with an average score of 2.68, followed by the dimension of physical exertion at 2.37. Overall, fatigue levels fell into the moderate category, with an average of 2.20. The factors perceived as contributing most significantly to work-related fatigue were the commission-based pay system and the demand to work quickly. The research results indicate that drowsiness increases during work activities, accompanied by fatigue characterized by a lack of energy and physical exertion, and exacerbated by the characteristics of the work system. Therefore, recommendations for improvement were formulated based on the research findings by conducting work feasibility assessments, allocating rest periods, evaluating workload distribution, setting delivery targets based on work measurements, and developing an incentive system based on performance, quality, and workplace safety. The results of this study are expected to serve as a foundation for the company to develop a safer work system for package couriers, as well as to contribute academically to the advancement of research in ergonomics and Occupational Health and Safety (OHS).

Item Type:	Thesis (Other)
Uncontrolled Keywords:	Kantuk, Kelelahan Kerja, Kurir Pengantar Paket, Karolinska Sleepiness Scale (KSS), Swedish Occupational Fatigue, Inventory (SOFI), Sleepiness, Work-Related Fatigue, Package Delivery Couriers, Karolinska Sleepiness Scale (KSS), Swedish Occupational Fatigue Inventory (SOFI)
Subjects:	T Technology > T Technology (General) T Technology > T Technology (General) > T55 Industrial Safety
Divisions:	Faculty of Industrial Technology and Systems Engineering (INDSYS) > Industrial Engineering > 26201-(S1) Undergraduate Thesis
Depositing User:	Afifah Yahya
Date Deposited:	01 Aug 2026 07:37
Last Modified:	01 Aug 2026 07:37
URI:	http://repository.its.ac.id/id/eprint/141683

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