Sriwidjayanto, Teguh (2026) Business Impact Analysis And Risk Assessment Terhadap Penerapan Integrasi Media Koneksi Jaringan Fiber Optik & GSM Teknologi SD-WAN (Software-Defined Wide Area Network) Pada Perusahaan Cabang PT Pegadaian. Masters thesis, Institut Teknologi Sepuluh Nopember.
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Abstract
Perkembangan teknologi informasi dan komunikasi mendorong organisasi untuk memiliki infrastruktur jaringan yang andal, efisien, serta adaptif terhadap kebutuhan bisnis modern. Dalam konteks transformasi digital pada sektor keuangan, Software-Defined Wide Area Network (SD-WAN) menjadi solusi inovatif yang mampu meningkatkan keandalan konektivitas dan mendukung kesinambungan operasional. Penelitian ini bertujuan menganalisis dampak bisnis dan risiko penerapan integrasi media koneksi fiber optik dan GSM pada teknologi SD-WAN di PT Pegadaian, dengan menggunakan pendekatan Business Impact Analysis (BIA) dan Risk Assessment yang berpedoman pada standar ISO 22317.
Penelitian menggunakan metode mixed methods dengan teknik pengumpulan data berupa wawancara, studi pustaka, dan kuesioner. Data kuantitatif mencakup metrik kinerja jaringan seperti availability, latency, packet loss, dan biaya operasional, sedangkan data kualitatif diperoleh dari wawancara dengan informan kunci di lingkungan PT Pegadaian. Analisis dilakukan secara deskriptif, statistik, dan tematik untuk mengevaluasi hubungan antara faktor risiko, tingkat kritikalitas aset, serta potensi dampak gangguan terhadap layanan bisnis.
Hasil penelitian memberikan kontribusi teoritis melalui pengembangan model integratif BIA–Risk–Criticality Analysis dalam konteks manajemen teknologi jaringan. Secara praktis, temuan penelitian ini memberikan panduan bagi PT Pegadaian dalam memperkuat resiliensi jaringan, meningkatkan efektivitas mitigasi risiko, dan mendukung keberlanjutan operasional perusahaan di era digital.
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The advancement of information and communication technology encourages organizations to build network infrastructures that are reliable, efficient, and adaptive to modern business needs. In the context of digital transformation within the financial sector, Software-Defined Wide Area Network (SD-WAN) has emerged as an innovative solution capable of enhancing network reliability and supporting operational continuity. This study aims to analyze the business impacts and risks associated with the integration of fiber optic and GSM connectivity within SD-WAN technology at PT Pegadaian by employing the Business Impact Analysis (BIA) and Risk Assessment approaches based on the ISO 22317 standard.
This research adopts a mixed-methods approach, utilizing interviews, literature review, and questionnaires as data collection techniques. Quantitative data include network performance metrics such as availability, latency, packet loss, and operational costs, while qualitative data were collected through interviews with key informants within PT Pegadaian. The analysis was conducted using descriptive, statistical, and thematic methods to evaluate the relationship between risk factors, asset criticality levels, and the potential impacts of network disruptions on business services.
The findings contribute theoretically by developing an integrative BIA–Risk–Criticality Analysis model within the context of network technology management. Practically, this study provides strategic insights for PT Pegadaian to strengthen network resilience, improve risk mitigation effectiveness, and support operational continuity in the digital era.
| Item Type: | Thesis (Masters) |
|---|---|
| Uncontrolled Keywords: | SD-WAN, Fiber Optik, GSM, Business Impact Analysis (BIA), Risk Assessment, Resiliensi Bisnis, PT Pegadaian. SD-WAN, Fiber Optic, GSM, Business Impact Analysis (BIA), Risk Assessment, Business Resilience, PT Pegadaian |
| Subjects: | T Technology > T Technology (General) > T58.6 Management information systems |
| Divisions: | Interdisciplinary School of Management and Technology (SIMT) > 61101-Master of Technology Management (MMT) |
| Depositing User: | Teguh Sriwidjayanto |
| Date Deposited: | 02 Aug 2026 07:02 |
| Last Modified: | 02 Aug 2026 07:02 |
| URI: | http://repository.its.ac.id/id/eprint/142144 |
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