Perancangan Knowledge Management System Untuk Konversi Tacit Knowledge Pekerja Produksi Menjadi Explicit Knowledge Pada Umkm Baby Sun

Fayyaz, Muhammad Darvesh (2026) Perancangan Knowledge Management System Untuk Konversi Tacit Knowledge Pekerja Produksi Menjadi Explicit Knowledge Pada Umkm Baby Sun. Other thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

UMKM memiliki peran penting dalam perekonomian Indonesia, namun masih menghadapi permasalahan dalam pengelolaan tacit knowledge yang melekat pada individu pekerja. Kondisi tersebut terjadi pada UMKM Baby Sun yang bergerak di bidang produksi sepatu, dimana sebagian besar pengetahuan diperoleh melalui pengalaman kerja dan praktik langsung sehingga berisiko hilang ketika terjadi pergantian tenaga kerja. Penelitian ini bertujuan mengidentifikasi karakteristik tacit knowledge, menganalisis proses konversi pengetahuan berdasarkan model SECI (Socialization, Externalization, Combination, Internalization), mengidentifikasi kebutuhan Knowledge Management System (KMS), serta merancang KMS yang sesuai dengan kondisi operasional UMKM Baby Sun. Penelitian menggunakan pendekatan kualitatif dengan metode studi kasus melalui wawancara, observasi, dan dokumentasi terhadap tujuh informan. Hasil penelitian menunjukkan bahwa tacit knowledge didominasi oleh keterampilan menjahit, pengeleman, pengendalian kualitas, dan teknik kerja berbasis pengalaman. Proses socialization dan internalization telah berlangsung secara alami, sedangkan externalization dan combination belum optimal karena belum adanya dokumentasi dan repository pengetahuan. Berdasarkan kebutuhan pengguna, dirancang KMS yang terdiri atas fitur knowledge repository, dokumentasi visual, knowledge sharing, dan knowledge search. Penelitian menyimpulkan bahwa KMS berpotensi membantu UMKM Baby Sun dalam mengelola pengetahuan secara lebih sistematis, mengurangi risiko kehilangan pengetahuan, serta mendukung pembelajaran dan keberlanjutan pengetahuan organisasi.
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MSMEs play a vital role in the Indonesian economy, but they still face challenges in managing the tacit knowledge inherent in individual workers. This situation occurs at Baby Sun, a shoe manufacturing company, where most knowledge is acquired through work experience and hands-on practice, putting it at risk of being lost when the workforce changes. This study aims to identify the characteristics of tacit knowledge, analyze the knowledge conversion process based on the SECI (Socialization, Externalization, Combination, Internalization) model, identify the need for a Knowledge Management System (KMS), and design a KMS that suits the operational conditions of Baby Sun. The study used a qualitative approach with a case study method through interviews, observations, and documentation of seven informants. The results showed that tacit knowledge was dominated by sewing skills, gluing, quality control, and experience-based work techniques. The socialization and internalization processes have occurred naturally, while externalization and combination have not been optimal due to the lack of documentation and a knowledge repository. Based on user needs, a KMS was designed consisting of knowledge repository, visual documentation, knowledge sharing, and knowledge search features. The study concluded that KMS has the potential to help Baby Sun MSMEs manage knowledge more systematically, reduce the risk of knowledge loss, and support organizational learning and knowledge sustainability.

Item Type:	Thesis (Other)
Uncontrolled Keywords:	Knowledge Management System, Tacit Knowledge, Explicit Knowledge, SECI Model, UMKM Industri Sepatu
Subjects:	T Technology > T Technology (General) > T58.6 Management information systems T Technology > T Technology (General) > T58.64 Information resources management T Technology > TS Manufactures > TS155 Production control. Production planning. Production management T Technology > TS Manufactures > TS176 Manufacturing engineering. Process engineering (Including manufacturing planning, production planning) T Technology > TS Manufactures > TS183 Manufacturing processes. Lean manufacturing.
Divisions:	Faculty of Industrial Technology > Industrial Engineering > 26201-(S1) Undergraduate Thesis
Depositing User:	Muhammad Darvesh Fayyaz
Date Deposited:	04 Aug 2026 02:42
Last Modified:	04 Aug 2026 02:42
URI:	http://repository.its.ac.id/id/eprint/142269

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