Trust And Acceptance Of Iot-Enabled Waste Management Among Informal Waste Workers In Nairobi’s Slums

Ogeto, Treza Nyanchama (2026) Trust And Acceptance Of Iot-Enabled Waste Management Among Informal Waste Workers In Nairobi’s Slums. Masters thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Informal waste workers collect and recycle much of the waste in Nairobi's settlements, yet they are rarely included in formal planning or digital waste initiatives. Kenya's Sustainable Waste Management Act (2022) requires counties to integrate rather than displace them, and IoT systems are already being deployed, but how the workers perceive them is not known. This study examined trust and acceptance among informal waste workers in Kibera, Mathare, Mukuru and Korogocho. Ten informants were interviewed, eight grassroots workers and two IoT practitioners, and the data were analysed phenomenologically using Braun and Clarke's thematic analysis in ATLAS.ti. Technology acceptance theory was extended with institutional trust and livelihood vulnerability. The study produced four main findings. First, workers assessed IoT practically, asking whether it could survive flooding, weak coverage, heat, dust, theft and paths no vehicle can reach. Second, the technology was assessed only after the institution behind it, and trust was shaped first by inconsistent services, confiscated carts, decisions taken without consultation, and abandoned projects. Third, legitimacy was judged procedurally: whether workers were told before decisions, whether their inclusion was genuine, whether anyone reported back, and whether an initiative would last; perceived legitimacy was the most-coded trust concern. Lastly, dignity emerged as a condition of trust in its own right, separate from income. No worker rejected IoT itself; what they described was conditional willingness rather than refusal. The framework was then revised based on the findings. Institutional trust and livelihood became the lenses through which technology perceptions and social influence are read, with procedural legitimacy added as a structural condition of acceptance. Trust and acceptance are therefore conditional and collectively negotiated, not predictable from a system's technical characteristics.

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Pekerja pengumpul sampah informal mengumpulkan dan mendaur ulang sebagian besar sampah di permukiman Nairobi, namun mereka jarang dilibatkan dalam perencanaan formal atau inisiatif pengelolaan sampah digital. Undang-Undang Pengelolaan Sampah Berkelanjutan Kenya (2022) mewajibkan pemerintah daerah untuk mengintegrasikan, bukan menggusur, mereka, dan sistem IoT sudah diterapkan, tetapi bagaimana persepsi para pekerja terhadap sistem tersebut belum diketahui. Studi ini meneliti kepercayaan dan penerimaan di antara pekerja pengumpul sampah informal di Kibera, Mathare, Mukuru, dan Korogocho. Sepuluh informan diwawancarai, delapan pekerja akar rumput dan dua praktisi IoT, dan data dianalisis secara fenomenologis menggunakan analisis tematik Braun dan Clarke di ATLAS.ti. Teori penerimaan teknologi diperluas dengan kepercayaan institusional dan kerentanan mata pencaharian. Studi ini menghasilkan empat temuan utama. Pertama, para pekerja menilai IoT secara praktis, dengan mempertanyakan apakah teknologi tersebut dapat bertahan terhadap banjir, jangkauan yang lemah, panas, debu, pencurian, dan jalan yang tidak dapat dijangkau kendaraan. Kedua, teknologi tersebut dinilai hanya setelah institusi di baliknya, dan kepercayaan dibentuk pertama kali oleh layanan yang tidak konsisten, gerobak yang disita, keputusan yang diambil tanpa konsultasi, dan proyek yang terbengkalai. Ketiga, legitimasi dinilai secara prosedural: apakah pekerja diberitahu sebelum keputusan diambil, apakah keterlibatan mereka tulus, apakah ada yang melaporkan kembali, dan apakah inisiatif tersebut akan bertahan lama; legitimasi yang dirasakan merupakan kekhawatiran kepercayaan yang paling banyak dikodekan. Terakhir, martabat muncul sebagai syarat kepercayaan tersendiri, terpisah dari pendapatan. Tidak ada pekerja yang menolak IoT itu sendiri; apa yang mereka gambarkan adalah kesediaan bersyarat daripada penolakan. Kerangka kerja kemudian direvisi berdasarkan temuan tersebut. Kepercayaan institusional dan mata pencaharian menjadi lensa yang digunakan untuk membaca persepsi teknologi dan pengaruh sosial, dengan legitimasi prosedural ditambahkan sebagai syarat struktural penerimaan. Oleh karena itu, kepercayaan dan penerimaan bersifat kondisional dan dinegosiasikan secara kolektif, tidak dapat diprediksi dari karakteristik teknis suatu sistem.

Item Type:	Thesis (Masters)
Uncontrolled Keywords:	Internet of Things (IoT), waste management, informal waste workers, trust, technology acceptance, phenomenology, Nairobi, Kenya.
Subjects:	T Technology > T Technology (General) > T58.6 Management information systems
Divisions:	Faculty of Intelligent Electrical and Informatics Technology (ELECTICS) > Information System > 59101-(S2) Master Thesis
Depositing User:	Treza Nyanchama Ogeto
Date Deposited:	03 Aug 2026 08:14
Last Modified:	03 Aug 2026 08:41
URI:	http://repository.its.ac.id/id/eprint/142299

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