Perancangan Knowledge Management System Untuk Konversi Tacit Knowledge Pekerja Produksi Menjadi Explicit Knowledge Pada Umkm Baby Sun

Fayyaz, Muhammad Darvesh (2026) Perancangan Knowledge Management System Untuk Konversi Tacit Knowledge Pekerja Produksi Menjadi Explicit Knowledge Pada Umkm Baby Sun. Other thesis, Institut Teknologi Sepuluh Nopember.

Text 5010221131-Undergraduated_Thesis.pdf - Accepted Version Restricted to Repository staff only Download (15MB) | Request a copy

Abstract

UMKM memiliki peran penting dalam mendukung pertumbuhan ekonomi nasional, namun masih menghadapi berbagai kendala dalam pengelolaan pengetahuan, khususnya tacit knowledge yang melekat pada pengalaman dan keterampilan pekerja. Kondisi tersebut menyebabkan tingginya risiko kehilangan pengetahuan ketika terjadi pergantian tenaga kerja, sehingga dapat memengaruhi konsistensi kualitas produk, efektivitas proses pembelajaran, serta keberlangsungan proses produksi. Penelitian ini bertujuan merancang Knowledge Management System (KMS) yang mampu mendukung konversi tacit knowledge menjadi explicit knowledge pada UMKM Baby Sun. Penelitian menggunakan pendekatan kualitatif dengan metode studi kasus melalui observasi, wawancara mendalam, dan dokumentasi terhadap pemilik serta pekerja produksi. Analisis dilakukan menggunakan kerangka CIMOSA untuk mengidentifikasi proses bisnis, Critical Knowledge Matrix untuk menentukan pengetahuan kritis, serta model Socialization, Externalization, Combination, dan Internalization (SECI) untuk menganalisis proses konversi pengetahuan. Hasil penelitian menunjukkan bahwa pengetahuan kritis masih didominasi oleh keterampilan menjahit, proses perakitan, teknik finishing, dan pengendalian kualitas yang sebagian besar belum terdokumentasikan secara sistematis. Berdasarkan kebutuhan pengguna, dirancang Knowledge Management System yang terdiri atas knowledge repository, dokumentasi visual, fasilitas knowledge sharing, pencarian pengetahuan, serta pengelolaan Standard Operating Procedure (SOP). Rancangan sistem diharapkan mampu mengurangi risiko kehilangan pengetahuan, mempercepat proses adaptasi pekerja baru, meningkatkan konsistensi kualitas produksi, serta mendukung pembelajaran organisasi secara berkelanjutan pada UMKM Baby Sun.==================================================================================================================================
In small and medium enterprises (SMEs) within the footwear manufacturing sector, the dominance of tacit knowledge that lacks systematic documentation creates risks of knowledge loss, inconsistent product quality, and slow learning processes. This study focuses on designing a Knowledge Management System that facilitates the systematic transformation of tacit knowledge into explicit knowledge at Baby Sun SMEs, emphasizing the identification of knowledge characteristics, conversion mechanisms based on the SECI model, and system design aligned with operational conditions. A qualitative approach with a case study strategy was employed through data collection techniques including in-depth interviews, participatory observation, and documentation, which were subsequently utilized in formulating the Knowledge Management System. Data analysis was conducted through stages of data reduction, thematic categorization, and mapping into the phases of the SECI model. The resulting Knowledge Management System (KMS) model is expected to be effectively implemented at Baby Sun SMEs to identify, document, and transfer workers’ tacit knowledge into structured explicit knowledge. The implementation of this model is projected to maintain product quality consistency, accelerate the adaptation process of new workers, and reduce dependence on specific individuals. Furthermore, the integration of the KMS is anticipated to strengthen sustainable organizational learning while enhancing operational efficiency and overall business competitiveness.

Item Type:	Thesis (Other)
Uncontrolled Keywords:	Knowledge Management System, Tacit Knowledge, Explicit Knowledge, SECI Model, UMKM Industri Sepatu, Knowledge Management System, Tacit Knowledge, Explicit Knowledge, SECI Model, Shoe Industry SMEs
Subjects:	T Technology > T Technology (General) > T58.6 Management information systems T Technology > T Technology (General) > T58.64 Information resources management T Technology > TS Manufactures > TS155 Production control. Production planning. Production management T Technology > TS Manufactures > TS176 Manufacturing engineering. Process engineering (Including manufacturing planning, production planning)
Divisions:	Faculty of Industrial Technology > Industrial Engineering > 26201-(S1) Undergraduate Thesis
Depositing User:	Muhammad Darvesh Fayyaz
Date Deposited:	03 Aug 2026 08:03
Last Modified:	03 Aug 2026 08:03
URI:	http://repository.its.ac.id/id/eprint/142419

Actions (login required)

View Item