Identifikasi Dan Evaluasi Risiko Keterlambatan Vendor Akomodasi Pada Penyelenggara Umrah Menggunakan Metode Risk Matrix: Studi Kasus pada Travel PT Riandha Kamil

Abdurrazzaq, Muhammad Rafif (2026) Identifikasi Dan Evaluasi Risiko Keterlambatan Vendor Akomodasi Pada Penyelenggara Umrah Menggunakan Metode Risk Matrix: Studi Kasus pada Travel PT Riandha Kamil. Other thesis, Institut teknologi Sepuluh Nopember.

Text 5031221128_UNDERGRADUATE_THESIS.pdf - Accepted Version Restricted to Repository staff only Download (3MB) | Request a copy

Abstract

Industri umrah Indonesia tumbuh pesat, dengan 648.485 jamaah berangkat dan 2.592 PPIU aktif terdaftar hingga April 2025 (GoodStats, 2025), sementara penyelenggara umrah tetap bergantung pada vendor pihak ketiga untuk akomodasi hotel di Makkah dan Madinah sehingga keterlambatan vendor berdampak langsung pada kepuasan jamaah, reputasi, dan kerugian finansial perusahaan. PT Riandha Kamil sebagai PPIU di Surabaya belum memiliki sistem manajemen risiko vendor yang terstruktur, sehingga penelitian ini mengidentifikasi, mengevaluasi, dan menyusun rekomendasi mitigasi risiko keterlambatan vendor akomodasi menggunakan metode risk matrix yang mengombinasikan likelihood dan impact, melalui pendekatan deskriptif kualitatif dengan analisis semi-kuantitatif. Pengumpulan data dilakukan dengan melakukan wawancara semi terstruktur kepada lima informan yaitu Direktur Utama, Staf operasional, staf koordinasi vendor, dan dua staf administrasi, dengan validitas data dijaga melalui triangulasi sumber berupa pemeriksaan silang dari keterangan sumber antar informan dengan jabatan yang berbeda. Data dianalisis melalui empat tahap, yaitu penyusunan risk register, penilaian likelihood dan impact pada skala 1 sampai 5, pemetaan risiko ke dalam risk matrix 5x5 berbasis ISO 31000:2018, dan klasifikasi risiko ke dalam empat kategori (rendah skor 1-4, sedang 5-9, tinggi 10-16, ekstrem 17-25), sehingga menghasilkan pemetaan risiko keterlambatan vendor akomodasi beserta tingkatan prioritasnya dan rekomendasi mitigasi berdasarkan empat opsi perlakuan risiko ISO 31000 (menghindari, mengurangi, mentransfer, dan menerima risiko), yang diharapkan memperkaya literatur Supply Chain Risk Management dalam konteks industri umrah Indonesia dan menjadi acuan praktis bagi PPIU lain dalam membangun sistem manajemen risiko vendor.
======================================================================================================================================
Indonesia's Umrah travel industry has grown rapidly over the past decade, with 648,485 pilgrims departed and 2,592 active PPIU registered as of April 2025 (GoodStats, 2025), while Umrah organizers remain dependent on third-party vendors for hotel accommodation in Makkah and Madinah, so that vendor delays directly affect pilgrim satisfaction, company reputation, and the organizer's finances. PT Riandha Kamil, a PPIU based in Surabaya, does not yet have a structured vendor risk management system, so this study identifies, evaluates, and formulates mitigation recommendations for the risk of accommodation vendor delays using a risk matrix that combines likelihood and impact, through a descriptive qualitative approach with semi-quantitative analysis. Data collection was carried out by conducting semi-structured interviews with five informants: the President Director, operational staff, vendor coordination staff, and two administrative staff. Data validity was maintained through source triangulation in the form of cross-checking information among informants with different positions. Analysis proceeded in four stages, namely compiling the risk register, assessing likelihood and impact on a scale of 1 to 5, mapping risks onto a 5x5 matrix based on the ISO 31000:2018 framework, and classifying them into four categories (low 1-4, medium 5-9, high 10-16, extreme 17-25), producing a risk mapping of accommodation vendor delays with their priority levels along with mitigation recommendations drawn from the four ISO 31000 treatment options (avoid, mitigation, transfer, and accepting risk), expected to enrich the Supply Chain Risk Management literature in the context of Indonesia's Umrah industry and serve as a practical reference for other PPIU in developing vendor risk management systems.

Item Type:	Thesis (Other)
Uncontrolled Keywords:	Risk matrix, Supply Chain Risk Management, ISO 31000, Vendor Akomodasi, Industri Umrah, Risk matrix, Supply Chain Risk Management, ISO 31000, Accommodation Vendor, Umrah Industry
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD38.5 Business logistics--Cost effectiveness. Supply chain management. ERP H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management
Divisions:	Faculty of Business and Management Technology > Business Management > 61205-(S1) Undergraduate Thesis
Depositing User:	Muhammad Rafif Abdurrazzaq
Date Deposited:	04 Aug 2026 02:05
Last Modified:	04 Aug 2026 02:05
URI:	http://repository.its.ac.id/id/eprint/142658

Actions (login required)

View Item