Redesain Interior Instalasi Rawat Jalan RSUD Dr. Harjono Ponorogo dengan Penerapan Konsep Terapeutik guna Meningkatkan Kenyamanan Pengguna

Nabila, Vanesya Alya (2026) Redesain Interior Instalasi Rawat Jalan RSUD Dr. Harjono Ponorogo dengan Penerapan Konsep Terapeutik guna Meningkatkan Kenyamanan Pengguna. Other thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Meningkatnya kebutuhan akan layanan kesehatan berdampak pada tingginya angka kunjungan pasien rawat jalan yang saat ini mendominasi aktivitas pelayanan di berbagai fasilitas kesehatan. Kondisi tersebut menuntut ketersediaan fasilitas fisik pelayanan yang berkualitas, khususnya pada lobby dan area tunggu, guna mendukung persepsi positif terhadap mutu pelayanan. Sebagai rumah sakit tipe B, RSUD Dr. Harjono Ponorogo dituntut untuk terus menjaga kualitas pelayanannya secara optimal. Namun, observasi pada instalasi rawat jalan menemukan permasalahan berupa sistem orientasi yang kurang jelas, kepadatan area tunggu pada jam sibuk, elemen visual yang belum optimal, serta fasilitas yang kurang mendukung kenyamanan. Kondisi ini berpotensi menimbulkan kebingungan, meningkatkan stres pasien, serta memengaruhi kemudahan navigasi dan kualitas pengalaman pengguna. Perancangan ini bertujuan merancang ulang interior lobby dan ruang tunggu instalasi rawat jalan agar optimal mengakomodasi kebutuhan pengguna, memperlancar sirkulasi, menyediakan kapasitas memadai, menciptakan suasana yang mereduksi stres, serta memperkuat identitas RSUD Dr. Harjono Ponorogo. Metode yang digunakan mengacu pada kerangka Double Diamond, meliputi tahap discover (pengumpulan data), define (analisis dan perumusan masalah), develop (pengembangan konsep), serta deliver (hasil rancangan akhir). Hasil perancangan menunjukkan bahwa masalah penumpukan pasien di ruang tunggu rawat jalan dapat diatasi melalui pengaturan tata letak yang berhasil meningkatkan kapasitas area duduk sebanyak 41 kursi. Solusi ini dipadukan dengan konsep Terapeutik untuk mengoptimalkan kenyamanan fisik dan psikologis pengguna melalui pencahayaan alami, penghawaan, dan furnitur ergonomis. Selain itu, konsep Corporate Visual Identity (CVI) turut diaplikasikan pada elemen interior dan sistem pelayanan guna mempertegas identitas visual ruangan. Melalui pendekatan komprehensif ini, rancangan diharapkan mampu menciptakan ruang tunggu yang lebih terarah dan nyaman, sekaligus memperkuat citra RSUD Dr. Harjono Ponorogo sebagai fasilitas pelayanan kesehatan yang terpercaya.
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The increasing demand for healthcare services has resulted in a high number of outpatient visits, which currently dominate service activities at various healthcare facilities. This situation demands the availability of quality physical service facilities, particularly in the lobby and waiting area, to support a positive perception of service quality. As a Type B hospital, Dr. Harjono Ponorogo Regional General Hospital is required to continuously maintain optimal service quality. However, observations of the outpatient unit identified issues such as an unclear orientation system, crowded waiting areas during peak hours, suboptimal visual elements, and facilities that lack comfort. These conditions have the potential to cause confusion, increase patient stress, and impact ease of navigation and the quality of the user experience. This design aims to redesign the interior of the outpatient unit lobby and waiting area to optimally accommodate user needs, facilitate circulation, provide adequate capacity, create a stress-reducing atmosphere, and strengthen the identity of Dr. Harjono Ponorogo Regional General Hospital. The method used refers to the Double Diamond framework, encompassing the stages of discover (data collection), define (analysis and problem formulation), develop (concept development), and deliver (final design results). The design results indicate that patient accumulation in the outpatient waiting room can be resolved through layout arrangements that successfully increased the seating capacity by 41 seats. This solution is integrated with the Therapeutic concept to optimize the physical and psychological comfort of users through natural lighting, ventilation, and ergonomic furniture. Furthermore, the Corporate Visual Identity (CVI) concept is applied to the interior elements and service systems to reinforce the visual identity of the room. Through this comprehensive approach, the design is expected to create a more well-directed and comfortable waiting room, while simultaneously strengthening the image of RSUD Dr. Harjono Ponorogo as a reliable healthcare facility.

Item Type:	Thesis (Other)
Uncontrolled Keywords:	Rumah Sakit, Rawat Jalan, Lobby, Ruang Tunggu, Desain Terapeutik, Hospital, Outpatient, Lobby, Waiting Room, Therapeutic Design
Subjects:	N Fine Arts > NA Architecture > NA2750 Architectural design. N Fine Arts > NK Decorative arts Applied arts Decoration and ornament > NK2115 Interior decoration
Divisions:	Faculty of Creative Design and Digital Business (CREABIZ) > Interior Design > 90221-(S1) Undergraduate Thesis
Depositing User:	Vanesya Alya Nabila
Date Deposited:	04 Aug 2026 05:44
Last Modified:	04 Aug 2026 05:46
URI:	http://repository.its.ac.id/id/eprint/143082

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