Pembuatan Panduan Audit Manajemen Insiden TI Berdasarkan ITIL (Studi Kasus Di BPK RI)

Istiqlal, Yaomi Awalishoum (2010) Pembuatan Panduan Audit Manajemen Insiden TI Berdasarkan ITIL (Studi Kasus Di BPK RI). Masters thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Penanganan insiden TI yang dikelola oleh Biro TI BPK-RI menuntut kualitas pelayanan yang prima. Hal tersebut dapat diwujudkan melalui perbaikan tata kelola manajemen insiden serta pelaksanaan audit terhadap manajemen insiden secara berkala dan berkesinambungan. Audit terhadap manajemen insiden TI perlu dilakukan sebagai bentuk pengendalian internal untuk memastikan bahwa tingkat layanan Biro TI telah memenuhi standar yang ditetapkan atau mengikuti praktik-praktik terbaik. Namun, karena BPK-RI belum pernah melakukan audit terhadap manajemen insiden TI di Biro TI, pencapaian tingkat layanan yang diberikan sulit untuk dinilai. Oleh karena itu, diperlukan panduan audit agar auditor internal BPK-RI dapat melaksanakan audit terhadap manajemen insiden TI yang dikelola oleh Biro TI BPK-RI. Langkah-langkah yang dilakukan meliputi: (1) studi literatur dan identifikasi permasalahan; (2) pengumpulan informasi mengenai proses manajemen insiden TI di Biro TI BPK-RI; (3) analisis informasi yang telah teridentifikasi untuk memperoleh alur aktivitas dalam proses manajemen insiden; (4) pengembangan panduan audit melalui tahapan pemetaan diagram RACI, penyusunan checklist, identifikasi indikator, identifikasi dokumen pemenuhan control objectives, penilaian pemenuhan control objectives, serta penyusunan formulasi penilaian pemenuhan control objectives; dan (5) penyusunan dokumen yang terdiri atas audit checklist, template, dan formulir penilaian hasil audit. Hasil penelitian berupa panduan untuk mengaudit manajemen insiden TI di BPK-RI yang memuat prosedur-prosedur yang harus dilakukan serta disusun dalam bentuk template dokumen dan formulir Kertas Kerja Pemeriksaan.
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IT incident handling managed by the Biro TI BPK-RI requires excellent service quality. This can be achieved through improvements in incident management governance and the implementation of regular and continuous audits of incident management. An audit of IT incident management is required as an internal control to ensure that the service level provided by the Biro TI meets established standards or follows best practices. However, since BPK-RI has not previously conducted an audit of IT incident management at the Biro TI, it is difficult to assess the achievement of its service level. Therefore, an audit guideline is needed to enable BPK-RI's internal auditors to conduct audits of IT incident management managed by the Biro TI BPK-RI. The steps involved are: (1) conducting a literature review and identifying the problems; (2) gathering information on the IT incident management process at the Biro TI BPK-RI; (3) analyzing the identified information to determine the activity flow of the incident management process; (4) developing audit guidelines through the following stages: mapping the RACI diagram, developing an audit checklist, identifying indicators, identifying documents related to the fulfillment of control objectives, assessing the fulfillment of control objectives, and developing an assessment formula for control objectives fulfillment; and (5) preparing documents consisting of audit checklists, templates, and audit assessment forms. The result is an audit guideline for IT incident management at BPK-RI containing the procedures to be performed, which are organized into document templates and audit working paper forms.

Item Type:	Thesis (Masters)
Additional Information:	RTMT 005.3 Ist p
Uncontrolled Keywords:	audit TI, panduan audit, manajemen insiden TI, audit checklist, Kertas Kerja Pemeriksaan, BPK RI, IT audit, audit guidelines, IT incident management, audit checklist, working paper, BPK RI
Subjects:	Q Science > QA Mathematics > QA76.76.A65 Application software. Enterprise application integration (Computer systems)
Divisions:	Faculty of Business and Management Technology > Management Technology > 61101-(S2) Master Thesis
Depositing User:	magang .
Date Deposited:	17 Sep 2026 07:17
Last Modified:	17 Sep 2026 07:17
URI:	http://repository.its.ac.id/id/eprint/144651

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