Analisis kepuasan penyintas Covid-19 pada program pendampingan keluarga pasien Covid-19

Damayanti, Aprilia (2022) Analisis kepuasan penyintas Covid-19 pada program pendampingan keluarga pasien Covid-19. Other thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Pandemi COVID-19 yang menyerang masyarakat Indonesia memberikan pengaruh yang cukup besar, baik secara fisik maupun mental, tidak hanya bagi mereka yang dinyatakan negatif, tetapi juga bagi mereka yang terkonfirmasi positif. Berbagai upaya dilakukan pemerintah dalam menanggulangi kasus positif COVID-19 dengan membuka rumah sakit darurat COVID-19 atau rumah sakit lapangan, salah satunya Rumah Sakit Lapangan KOGABWILHAN (RSLK) II Surabaya. Dalam proses penyembuhan pasien, perhatian tidak hanya berfokus pada bidang medis, tetapi juga nonmedis melalui penyelenggaraan Program Pendampingan Keluarga Pasien COVID-19. Selama dua tahun berdirinya RSLK hingga saat ini, belum diketahui tingkat kepuasan penyintas COVID-19 serta faktor-faktor yang memengaruhi kepuasan tersebut. Untuk mengetahui tingkat kepuasan penyintas COVID-19 dan faktor-faktor yang memengaruhinya, digunakan Regresi Logistik Biner. Hasil analisis menunjukkan bahwa peluang kepuasan penyintas COVID-19 sebesar 0,998 berdasarkan variabel yang berpengaruh signifikan, yaitu reliability, responsiveness, dan assurance, dengan akurasi klasifikasi sebesar 97,23%. Sementara itu, untuk mengetahui faktor-faktor yang dianggap penting dan perlu dipertahankan, digunakan Importance Performance Analysis (IPA). Hasil analisis menunjukkan bahwa rata-rata tingkat kepuasan sebesar 3,381 yang termasuk ke dalam skala 3, yaitu “puas”, serta faktor-faktor kepuasan dominan tersebar pada Kuadran II (Pertahankan Prestasi). Terdapat 4 faktor kepuasan yang tersebar pada Kuadran I (Prioritas Utama), yaitu tanda pengenal relawan pendamping; kemampuan relawan pendamping dalam menghadapi keluhan, masalah, dan pertanyaan dari pasien; keakuratan relawan pendamping dalam memberikan pelayanan dan kesesuaian dengan prosedur yang ada; serta kecepatan relawan pendamping dalam memberikan pertolongan. Terdapat 2 faktor kepuasan yang berada pada Kuadran III (Prioritas Rendah), yaitu penampilan relawan pendamping serta keberadaan media sosial Instagram dan YouTube relawan pendamping. Selain itu, terdapat 1 faktor kepuasan yang berada pada Kuadran IV (Berlebihan), yaitu banner wisuda pasien.
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The COVID-19 pandemic that affected Indonesian society had a considerable impact, both physically and mentally, not only on those who tested negative but also on those who were confirmed positive. Various efforts have been made by the government to address positive COVID-19 cases by establishing COVID-19 emergency hospitals or field hospitals, one of which is the KOGABWILHAN Field Hospital (RSLK) II Surabaya. In the process of patient recovery, attention is focused not only on medical treatment but also on non-medical aspects through the implementation of a COVID-19 Patient Family Assistance Program. During the two years since the establishment of RSLK, the level of COVID-19 survivor satisfaction with the program and the factors affecting satisfaction have not yet been determined. To determine the satisfaction of COVID-19 survivors with the program and the factors affecting it, Binary Logistic Regression was used. The results showed that the probability of COVID-19 survivor satisfaction was 0.998 based on the significant variables of reliability, responsiveness, and assurance, with a classification accuracy of 97.23%. Meanwhile, to determine which factors were considered important and needed to be maintained, Importance Performance Analysis (IPA) was used. The results showed that the average satisfaction level was 3.381, which falls within scale 3, meaning “satisfied”, and the satisfaction factors were predominantly distributed in Quadrant II (Maintain Achievement). There were 4 satisfaction factors distributed in Quadrant I (Top Priority), namely the identification of companion volunteers; the ability of companion volunteers to handle complaints, problems, and questions from patients; the accuracy of companion volunteers in providing services and compliance with existing procedures; and the speed of assistance provided by companion volunteers. There were 2 satisfaction factors in Quadrant III (Low Priority), namely the appearance of companion volunteers and the availability of the companion volunteers’ Instagram and YouTube social media accounts. In addition, there was 1 satisfaction factor in Quadrant IV (Excessive), namely the patient graduation banner.

Item Type:	Thesis (Other)
Additional Information:	519.536 Dam a-1
Uncontrolled Keywords:	Importance Performance Analysis, Kepuasan, Program Pendampingan Keluarga Pasien Covid-19, Regresi Logistik Biner, Binary Logistic Regression, Covid-19 Patient Family Assistance Program, Importance Performance Analysis, Satisfaction
Subjects:	Q Science > QA Mathematics > QA278.2 Regression Analysis. Logistic regression
Divisions:	Faculty of Vocational > 49501-Business Statistics
Depositing User:	magang .
Date Deposited:	06 Oct 2026 02:23
Last Modified:	06 Oct 2026 02:23
URI:	http://repository.its.ac.id/id/eprint/145291

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