Model Penilaian Quality Management Maturity pada Perusahaan Kontraktor

Permatasari, Franciska Lisa (2017) Model Penilaian Quality Management Maturity pada Perusahaan Kontraktor. Masters thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

Salah satu bagian dari manajemen proyek yang sangat penting adalah manajemen kualitas. Akan tetapi belum banyak standard tools untuk mengukur kualitas kontraktor secara matang (maturity). Penelitian ini bertujuan untuk mengusulkan model penilaian Quality Management Maturity (QMM) pada kontraktor berdasarkan project level dan corporate level. Penentuan variabel penelitian dilakukan dengan studi literatur secara mendalam dan divalidasi oleh experts. Untuk pembobotan variabel dilakukan metode pairwise comparison berdasarkan wawancara dengan experts. Analisis data menggunakan mean analysis dan direpresentasikan dalam bentuk spider web. Untuk validasi model, kontraktor BUMN besar dan kontraktor swasta menengah di Surabaya dijadikan case study. Untuk menilai QMM pada kontraktor di project level ada 13 variabel yaitu Performance, Features, Reliability, Conformance, Durability, Serviceability, Aesthetics, Perceived Quality, Service Reliability, Responsiveness, Assurance, Emphaty, dan Tangibles. Sedangkan pada corporate level ada 10 variabel yaitu People and Customer Management, Supplier Partnership, Communication of Improvement Information, Customer Satisfaction Orientation, External Interface Management, Strategic Quality Management, Team Work Structures for Improvement, Operational Quality Planning, Quality Improvement Measurement System, Corporate Quality Culture. Hasil penelitian menunjukkan bahwa model penilaian yang disusun bisa digunakan untuk menilai QMM pada Kontraktor. Hasil implementasi model menunjukkan bahwa untuk kontraktor besar rata-rata memiliki maturity level di angka 4 dari skala 5. Berdasarkan OPM3, maturity level 4 menunjukkan bahwa kontraktor tersebut berada di tingkatan Control (yaitu proses yang telah diukur dikoreksi kembali dengan penetapan batas atas dan batas bawah dan proses selalu dianalisis). Sedangkan untuk perusahaan kontraktor menengah masih di bawah 3. =========================================================================================== One of the most important parts of a project management is the quality management. But, there are not many standard tools which can measure the maturity of contractors’ quality. This paper aims to propose an assessment model of contractor quality management maturity (QMM) that covers both the corporate and project levels of a construction project. Determination of research variables was conducted with the study of literature in depth and validated by experts. Weighting variables by pairwise comparison method were based on interviews with experts. Data analysis used mean analysis and was represented in the form of a spider web. For model validation, case studies of large state-owned contractors and a medium-sized private contractor in Surabaya were used. In order to assess the QMM on existing contractor, there are 13 variables at project level namely : performance, features, reliability, conformance, durability, serviceability, aesthetics, perceived quality, service reliability, responsiveness, assurance, empathy and tangibles. And 10 variables at corporate level are: people and customer management, supplier partnership, communication of improvement information, customer satisfaction orientation, external interface management, strategic quality management, team work structures for improvement, operational quality planning, quality improvement measurement system, and corporate quality culture. The results indicated that the assessment model can be used to assess QMM of contractor. The results showed that the implementation model for large contractors have an average maturity level at 4 of 5 scale. Based on OPM3, maturity level 4 indicates that the contractor is at the Control level (i.e measured process is corrected for poor application of the standardized practice. Upper and lower limits are established and process is analyzed). As for medium-sized contractor company is still less than 3.

Item Type: Thesis (Masters)
Uncontrolled Keywords: Kualitas Kontraktor, Manajemen Kualitas, Manajemen Proyek, Maturity, Model Kematangan
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD31 Management--Evaluation
T Technology > T Technology (General) > T56.8 Project Management
Divisions: Faculty of Civil Engineering and Planning > Civil Engineering > (S2) Master Theses
Depositing User: Franciska Lisa Permatasari
Date Deposited: 11 Aug 2017 07:37
Last Modified: 05 Mar 2019 02:29
URI: http://repository.its.ac.id/id/eprint/42065

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