Perbaikan Efisiensi Layanan Pengiriman CV.XYZ dengan Pendekatan Lean Services

Arif, Muhammad Amirul (2017) Perbaikan Efisiensi Layanan Pengiriman CV.XYZ dengan Pendekatan Lean Services. Masters thesis, Institut Teknologi Sepuluh Nopember.

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Abstract

CV XYZ adalah perusahaan jasa pengiriman barang yang berfokus pada pengiriman obat-obatan. Untuk bisa bersaing di saat ini, dimana seluruh order diadakan lelang online oleh customer, CV XYZ harus berbenah dan bisa menunjukkan pelayanan yang terbaik. Selama ini CV XYZ punya 2 masalah yang bisa berdampak pada bisnis jasa pengirimannya. Antara lain barang yang sampai melebihi due date dimana dengan kondisi tersebut CV XYZ harus membayar penalty 5% tiap hari keterlambatan. Kedua adalah adanya barang rusak sampai di tangan customer dan dengan kondisi tersebut CV XYZ harus mengganti biaya produksi barang tersebut.. Berdasarkan permasalahan yang terjadi tersebut, maka dapat diindikasikan bahwa pada proses pengiriman CV XYZ masih terdapat adanya pemborosan (waste). Pendekatan lean service dengan menggunakan metode Service Value Stream Mapping , Process Activity Mapping (PAM), Borda Count Method (BCM), Root Cause Analysis (RCA) dan analisa manajemen risiko untuk menentukan perioritas perbaikan. Berdasarkan analisa dengan pendekatan manajemen risiko didapat akar penyebab waste dengan tingkat extreme yaitu variation, defects, dan delay. Rekomendasi perbaikan yang diusulkan adalah untuk akar penyebab waste variation adalah membuat SOP untuk hukuman bagi supir yang tidak disiplin, sedangkan untuk akar penyebab waste defects rekomendasi perbaikan adalah dengan menambahkan klausul baru dalam kontrak dengan vendor. Sedangkan untuk tiga akar penyebab waste terakhir yang termasuk kategori delay rekomendasinya adalah pembuatan system pencatatan inventory Ialat Ipacking, AHP untuk memilih metode pengiriman terbaik, dan perbaikan layout agar efisien bagi CV XYZ. ============================================================================================== CV XYZ is a freight forwarding company focused on delivering medicines. To be able to compete in this time, where all order held by online auction by customer, CV XYZ have to clean and can show the best service. During this CV XYZ has 2 problems that could affect the delivery service business. Among other things that exceed the due date where with the condition CV XYZ must pay a penalty of 5% each day of delay. Second is the existence of damaged goods in the hands of the customer and with the condition CV XYZ must replace the production cost of the goods. Both of these issues resulted in the company having to incur additional costs. The bigger problem is that both of these are allowed to decrease the competitiveness of CV XYZ. Based on the problems that occur, it can be indicated that the process of sending CV XYZ there is still waste (waste). Lean service approach using Service Value Stream Mapping, Process Activity Mapping (PAM), Borda Count Method (BCM), Root Cause Analysis (RCA) and risk management analysis for determine priority of roots that cause critical waste that need refinement. Based on analysis with management risk approach obtained that the roots that cause waste in extreme level those are variation, defects, and delay. Refinement recomendation that is proposed are for variation is to make SOP to give penalty for indiscipline drivers, for the roots that cause defect the refinement recommendation is with new clause in contract with the vendor. For the last roots that cause waste which categorize as delay the recommendation are to make recording system of packing tools inventory, then utilize AHP methods to choose best shipping methods, and the last recommendation is improvement on the most efficient layout for CV XYZ.

Item Type: Thesis (Masters)
Uncontrolled Keywords: lean service, PAM, borda count method, root cause analysis, pendekatan manajemen risiko, AHP, risk management analysis
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management
T Technology > TS Manufactures > TS167 Costs, Industrial
Divisions: Faculty of Business and Management Technology > Management Technology
Depositing User: arif muhammaad amirul
Date Deposited: 12 Oct 2017 07:51
Last Modified: 03 Jan 2018 04:50
URI: http://repository.its.ac.id/id/eprint/46205

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