Ardiansyah, Muhammad Irfan (2017) Perbandingan Kinerja Pelayanan Self Check In dengan Check In Konvensional untuk Maskapai Citilink dan AirAsia di Bandar Udara Internasional Juanda Surabaya. Undergraduate thesis, Institut Teknologi Sepuluh Nopember.
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Abstract
Dengan perkembangan teknologi yang pesat, Terminal Bandar Udara Internasional Juanda Surabaya sudah menggunakan sistem self check-in.. Sistem self check-in adalah suatu fasilitas/tempat yang berfungsi untuk menyelesaikan berbagai prosedur dan persyaratan keamanan dan pelayanan yang menggunakan suatu mesin. Sistem ini sudah diterapkan di beberapa negara seperti Australia, Amerika Serikat, dan negara-negara di benua Eropa. Sistem self check-in ini memiliki prosedur yang sangat mudah, dengan hanya melakukan scan barcode atau memasukan nomor e-ticket , kemudian memilih seat dan print boarding pass. Dikarenakan prosedur check-in yang mudah, terdapat 83% penumpang lebih memilih sistem self check-in (IATA Global Passenger Survey, 2014).
Tugas akhir ini akan membandingkan efektivitas penggunaan self check-in dengan check-in konvensional yang disesuaikan dengan Peraturan Direktur Jenderal Perhubungan Udara Nomor : SKEP/77/VI/2005,dan standar Level of Service IATA. Perbandingan penggunaan self check-in dan check-in konvensional dilakukan dengan pentahapan awal adalah pengumpulan data waktu antar kedatangan penumpang di kedua tipe check-in dan memperkirakan kebutuhan self check-in 10 tahun kedepan. Dalam tugas akhir ini, hasil yang didapatkan adalah self check-in sangat berpengaruh dalam mengurangi panjang antrian paling sebesar 15 penumpang pada Skenario 1 dan 6 penumpang pada Skenario 2 saat melakukan proses check-in.
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With the vast development of technology, Juanda International Airport in Surabaya has already used self check-in system. Self check-in system is a facility/area which functions to solve any procedure and safety requirement and services by using a machine. This system has already applied in many country such as Australia, United States and other countries in Europe. Self check-in system has a basic procedure by simply scan the barcode or by input the e-ticket number, then choose the seat and print the boarding pass, due to easy procedure, 83% of the passenger prefers to use this self check-in system (IATA Global Passenger Survey, 2014).
This final project will compare the effectiveness in uses between self check-in and conventional check-in which is adjusted with Peraturan Direktur Jenderal Perhubungan Udara No : SKEP/77/VI/2005, and Level of Service IATA standard. The comparison in uses between self check-in and conventional check-in will be conducted as a first phase by collecting data of the passenger arrival time in each type and forcasting the necessary requirement in self check-in for 5 years ahead. Within this final project, indicates that self check-in gives a significant effect in reducing the queue length of 15 passengers in Scenario 1 and 6 passengers in Scenario 2 while check-in process.
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Additional Information: | RSS 387.736 2 Ard p |
| Uncontrolled Keywords: | Self Check In, Bandar Udara Internasional Juanda, Surabaya, Kinerja Pelayanan |
| Subjects: | T Technology > TE Highway engineering. Roads and pavements > TE7 Transportation--Planning |
| Divisions: | Faculty of Civil Engineering and Planning > Civil Engineering > 22201-(S1) Undergraduate Thesis |
| Depositing User: | Muhammad Irfan Ardiansyah |
| Date Deposited: | 24 Oct 2017 01:54 |
| Last Modified: | 09 Jul 2020 07:02 |
| URI: | http://repository.its.ac.id/id/eprint/47116 |
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