Pramanandi, Bethary Ajeng (2015) Perancangan Dan Pengukuran Kinerja Dengan Model Balanced Scorecard Di Program Indonesia WiFi (@wifi.id). Undergraduate thesis, Institut Teknologi Sepuluh Nopember.
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Abstract
Program Indonesia WiFi (@wifi.id) merupakan sebuah program milik PT.
Telekomunikasi Indonesia, Tbk yang masih tergolong baru dan masih belum
memiliki desain pengukuran kinerja yang baku. Maka dari itu, dirancang sebuah
desain pengukuran kinerja serta implementasi berupa pengukuran kinerja dari
Program Indonesia WiFi (@wifi.id). Model pengukuran kinerja yang digunakan
adalah Balanced Scorecard (BSC). Tahap perancangan diawali dengan pemodelan
proses bisnis menggunakan Integration DEFinition language 0 (IDEF0) serta
merumuskan Strategic Objective (SO) yang didapat dari turunan Visi dan Misi
Telkom Divre V. Setelah mendapatkan SO, kemudian dilakukan pembobotan
menggunakan AHP oleh expert judgement. Langkah selanjutnya yakni menentukan
Key Performance Indicator (KPI), bobot, dan targetnya. Pada tahap implementasi,
skor KPI dihitung menggunakan Scoring System dan dikategorikan dalam Traffic
Light System. Terdapat 13 KPI kategori hijau, 8 KPI kategori kuning dan 7 KPI
kategori merah. Skor utama yang didapat adalah sebesar 89,5%. Skor tersebut
menunjukkan pencapaian yang cukup baik namum perlu melakukan beberapa
perbaikan di KPI kategori warna merah. Rekomendasi yang diberikan antara lain
mendokumentasikan SOP, sistem reward dan punishment, meningkatkan promosi,
memperbaiki kualitas jaringan, serta efisiensi aktivitas. =========== Program Indonesia WiFi (@wifi.id) is a program belongs to PT.
Telekomunikasi Indonesia, Tbk which is relatively new and does not have a formal
performance measurement system. Therefore, a performance measurement system
is designed along with its implementation which is Program Indonesia WiFi
(@wifi.id) performance measurement system. Balanced Scorecard (BSC) is used as
the performance measurement model. Designing phase begins with business
process modeling by using Integration DEFinition language 0 (IDEF0) and
Strategic Objective (SO) formulation which is derived from vision and mission of
Telkom Divre V. Next phase is weighting process which uses AHP and is done
through expert judgment. After weighting process, Key Performance Indicator
(KPI) is determined along with its weight and target. In the implementation phase,
KPI score is calculated by using Scoring System and then categorized in a Traffic
Light System. There are 13 KPIs categorized as green, 8 KPIs categorized as yellow
and 7 KPIs categorized as red. The main score of all KPIs is 89,5%. This score
indicates a fairly good achievement, but still need some improvements in KPIs
which is categorized in red colour. The recommendations given are documenting
SOP, reward-and-punishment system, promotion enhancement, network quality
improvement, and activity eviciency.
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Uncontrolled Keywords: | Analytic Hierarchy Process, Balanced Scorecard, IDEF0, Key Performance Indicator; Pengukuran Kinerja; Program Indonesia WiFi(@wifi.id); Scoring System; Analytic Hierarchy Process; Balanced Scorecard; IDEF0; Key Performance Indicator; Performance Measurement; Program Indonesia WiFi (@wifi.id); Scoring System |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD56.25 Industrial efficiency--Measurement. Industrial productivity--Measurement. |
| Divisions: | Faculty of Industrial Technology > Business Management > 61205-(S1) Undergraduate Thesis |
| Depositing User: | - Davi Wah |
| Date Deposited: | 08 Jun 2018 07:43 |
| Last Modified: | 08 Jun 2018 07:43 |
| URI: | http://repository.its.ac.id/id/eprint/51970 |
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